Customer Reviews for GE 17.5 cu. ft. Top Freezer Refrigerator in White

Hello, We appreciate your loyalty to GE Appliances! It's great to hear you're enjoying this refrigerator and we're glad to have you with us. All the best! -Sylvia@GEA

Hello- We are so sorry to hear you are having this issue with your refrigerator. This is not what we expect to hear and are truly sorry for your inconvenience. If you haven't already, please try resetting the electronics by flipping the breaker off for a couple minutes. If you still have issues, please reach out to us via a private message on Social Media and include your name, address, email and phone number and complete model and serial number. Thank you! Joyce@GEA

Good morning, Thank you for taking the time to leave a review on your new GE top-freezer refrigerator. Your feedback is valued and very important to us. With that being said, we are so sorry to hear you are not completely satisfied with your new refrigerator, and that the temperature fluctuates and is not consistent. If the refrigerator is running but not cooling at all or is not cold enough, several factors may influence the temperature: - Confirm surrounding air temperatures have been within 38-110°F. Extreme temperatures outside this temperature range will affect cooling, causing the unit to be less efficient. Below 32 °F, there is no cooling capability at all. At temperatures exceeding 110°F, there is a possibility of the oil overheating and breaking down, thus damaging the compressor or sealed system. - Check current refrigerator and freezer internal temperatures by checking food temperatures. If refrigerator control is set to a colder setting, i.e. 4 or 5, then we recommend you schedule service. You can schedule an appointment by calling the Service Department directly at 1-800-432-2737 Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm Thank you for your review! -Devin@GEA

Good afternoon, Thank you for taking the time to leave a review on your new GE top-freezer refrigerator. Your feedback is valued, and very important to us. With that being said, for refrigerators and freezers to maintain the proper temperature, the compressor will run much of the time. Refrigerators and freezers have compressors that are designed to run 80% to 90% of the time. This makes them more energy efficient because the greatest amount of energy is used when the compressor cycles on as opposed to when the compressor is actually running. You can view the article at the link below for additional information on some factors that may contribute to longer run times for your refrigerator or freezer: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16932&_ga=2.62363695.2098085779.1686575110-1100713441.1674245189 We hope this information provides peace of mind, and that you will enjoy this refrigerator for many years to come. Thank you for trusting GE Appliances for your home! -Devin@GEA

Greetings! We appreciate you for taking the time to provide feedback. We are so sorry to hear that your refrigerator is experiencing issues with operation so soon. We are more than happy to help, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA