Customer Reviews for Galanz 24.4 in. W 12.4 cu. ft. Frost Free Bottom Freezer Refrigerator in Stainless Steel with Ice Maker
- Reversible door offers flexible use
- LED interior lighting provides good illumination
- Factory installed ice maker
Customer Reviews
Oct 4, 2023
So far, So Good. Thumbs down, or up, don[t know yet.
by
Sep 13, 2023
SHAME on You, Home Depot!
Despite the HUGE # of reviews explaining this piece of equipment dies @ 2-3 yrs, HDepot continues to sell it. Where is the integrity??? DO NOT BUY. Nice design, but you're buying a headache and you'll lose $.
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Response from Galanz Care TeamSep 15, 2023
We apologize that this product did not meet your expectations. We understand that everyone's needs are unique, and we offer a wide variety of appliances that may better suit your needs in the future. Please do not hesitate to explore our selection and find something else that you love.
Aug 29, 2023
DIED @ 2 YRS
Lost a lot of food from a pretty new fridge. Leaked from the freezer prior to death.
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Response from Galanz Care TeamSep 11, 2023
We apologize that this product did not meet your expectations. We understand that everyone's needs are unique, and we offer a wide variety of appliances that may better suit your needs in the future. Please do not hesitate to explore our selection and find something else that you love.
Jun 28, 2023
by
Jan 31, 2023
update
We bought this, within a year the fan was making a horrible noise than it died. We ordered similar fan, rewired it and its working again. Hopefully we get another year out of it. Its a great fridge IF it works…just know that you will have to replace the fan in a year.
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Response from Galanz Care TeamFeb 2, 2023
Thank you for contacting Galanz Customer Care and taking the time to leave your review. Please contact our call center at 1-800-562-0738 or by email at customerservice@galanzamericas.com to report or troubleshoot any issues with your unit so they can be resolved.
Jan 4, 2023
I LOVED this fridge when I got it but
I don't even think its been a year and it is making an awful noise that I can hear clear across the house on a different floor. Its level, its not touching anything, I took everything out and defrosted it in case it was ice build up and this noise is STUPID
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Response from Galanz Care TeamJan 26, 2023
We value you as a customer and we're sorry to hear that you are experiencing this issue. All our products are sold with the industry standard one-year manufacturer warranty which covers repair, replacement (depending on availability), or refund. For support with obtaining a resolution, please contact our warranty service team at 1-800-562-0738 or via email at service.warranty@galanz.com to generate a reference number for your claim. Galanz Customer Service Team
Jan 4, 2023
Makes noise, missing screws, no customer service. Would not recommend...
Makes noise, missing screws, no customer service. Would not recommend this product.
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Response from Galanz Care TeamJan 24, 2023
Hello Marc,
We have a dedicated Customer Support team that can help you with these issues. For support with obtaining a resolution, please contact our warranty service team at 1-800-562-0738 or via email at service.warranty@galanz.com to generate a reference number for your claim.
We have a dedicated Customer Support team that can help you with these issues. For support with obtaining a resolution, please contact our warranty service team at 1-800-562-0738 or via email at service.warranty@galanz.com to generate a reference number for your claim.
Dec 1, 2022
Nice for Small Kitchen
I selected this unit because of the small kitchen space at my beach cottage in SoCal, and because I didn't want to spend too much for weekend-only usage. It has a decently rich appearance and a sturdy construction - unlike some apartment refrigerators. It really should be rated 4.5 because it doesn't come with water & ice dispenser. But I was satisfied with this purchase - which made me feel overly generous.
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Nov 28, 2022
Fits in my space perfectly. Plenty of freezer room. It...
Fits in my space perfectly. Plenty of freezer room. It is loud.
by
Oct 7, 2022
Update on review
We have had the fridge for less than two years, broken down completely twice. Now their customer service team has told us we 'should probably just buy a new refrigerator because they are no longer making the parts for this one...'
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Response from Galanz Care TeamOct 10, 2022
We value you as a customer and we're sorry to hear that you are experiencing this issue.
The parts are available through our vendor and service partner.
Please contact our customer service team at 1-800-562-0738 or via email at customerservice@galanzamericas.com to check availbility.
Galanz Customer Service Team
The parts are available through our vendor and service partner.
Please contact our customer service team at 1-800-562-0738 or via email at customerservice@galanzamericas.com to check availbility.
Galanz Customer Service Team
Sep 20, 2022
Don't do it!
We ordered 11/30/2020 as part of a Black Friday sale. It was backordered, like all of their parts. Bc twice in less than 2 years it has broken down completely (ruining hundreds of $ in groceries). The 1st time we had to replace the entire control panel. I was initially relieved bc it was still under warranty. Then it took over six weeks to repair because the part was backordered, and they refused to replace. We didn't have a fridge for 6 weeks - over the holidays. Also can't get parts locally.
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Response from Galanz Care TeamSep 21, 2022
We value you as a customer and we're sorry to hear that you are experiencing this issue.
Unfortunately, supply chain issues have been affecting the entire country for the past 2 years so the ability to obtain parts and products quickly is beyond our control.
If you still require additional support, please contact our warranty service team at 1-800-562-0738 or via email at service.warranty@galanz.com to generate a reference number for your claim.
Galanz Customer Service Team
Unfortunately, supply chain issues have been affecting the entire country for the past 2 years so the ability to obtain parts and products quickly is beyond our control.
If you still require additional support, please contact our warranty service team at 1-800-562-0738 or via email at service.warranty@galanz.com to generate a reference number for your claim.
Galanz Customer Service Team
Jun 10, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Galanz Care TeamJun 10, 2021
Thank you, we appreciate you sharing your experience with us. Please register your unit for warranty on our website www.galanz.com, if you need assistance with your unit please contact our call center at 1-800-562-0738
Mar 10, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Galanz Care TeamMar 11, 2021
Thank you, we appreciate you sharing your experience with us, please register your unit for warranty on our website www.galanz.com
Jan 10, 2021
Space saver. Lots of freezer room. Sleep look....
Space saver. Lots of freezer room. Sleep look.
by
Dec 6, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Galanz Care TeamDec 7, 2020
Thank you, we appreciate you sharing your experience with us!
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