We appreciate the feedback you provided to us. We strive for high customer review ratings and since you gave the product a one star rating, we wanted to let you know that this comes with a Limited Lifetime Warranty and the Customer Service Center would be happy to do any troubleshooting as well as provide any replacement parts that you might need, free of charge, under the warranty. Please give them a call and they would be happy to assist you with any issues or concerns you might have. They can be reached at 1-877-527-0313 Monday thru Friday from 8:00am to 7:00pm and Saturday from 9:00am to 6:00pm EST.
Verified Purchase
Dec 3, 2019
Doesn’t fit glacier bay stems......
Doesn’t fit glacier bay stems...
by
Response from Pegasus FaucetDec 9, 2019
We appreciate the feedback you provided to us and apologize for the issues you had with your part. These Handles are specific to certain faucets and if you did not order the correct one for the faucet model that you have, it will not work properly or will not fit. We suggest you contact the Home Depot Customer Care Department and they would be glad to assist you in finding the correct parts for your faucet model. They can be reached at 1-877-527-0313 Monday thru Friday from 8:00am to 7:00pm and Saturday from 9:00am to 6:00pm EST.
Verified Purchase
Nov 14, 2019
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Response from Pegasus FaucetNov 20, 2019
We appreciate the feedback you provided to us. We strive for high customer reviews and since you gave this faucet handle a three star rating, we wanted to let you know that if you have any issues with your unit, these models come with a Limited Lifetime Warranty and the Customer Service Center would be happy to do any troubleshooting as well as provide any replacement parts that you might need for your unit, free of charge, under the warranty. Please give them a call and they would be happy to assist you with any issues or concerns you might have. They can be reached at 1-877-527-0313 Monday thru Friday from 8:00am to 7:00pm and Saturday from 9:00am to 6:00pm EST.
Verified Purchase
Sep 11, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Sep 11, 2019
2 Star Review
Rating provided by a verified purchaser
by
Response from THD-CSSep 19, 2019
Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is, We appreciate the feedback you provided to us. We strive for high customer review ratings and since you gave the product a two star rating, we wanted to let you know that if you are having any issues with your Aragon Series Tub/Shower handle, these parts come with a Limited Lifetime Warranty and the Customer Service Center would be happy to do any troubleshooting as well as provide any replacement parts that you might need, free of charge, under the warranty. Please give them a call and they would be happy to assist you with any issues or concerns you might have. They can be reached at 1-877-527-0313 Monday thru Friday from 8:00am to 7:00pm and Saturday from 9:00am to 6:00pm EST.
Verified Purchase
Sep 10, 2019
Item matches exactly what I wanted....
Item matches exactly what I wanted.
by
Verified Purchase
Jul 24, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Jul 9, 2019
There were no replacement parts, screws, screw cover etcJust the...
There were no replacement parts, screws, screw cover etcJust the knob
by
Response from THD-CSJul 17, 2019
We apologize for the issues you are having in getting parts for your faucet. We suggest that you contact the Home Depot Customer Care Department and they would be glad to assist you in getting any parts you may need. They can be reached at 1-877-527-0313 Monday thru Friday from 8:00am to 7:00pm and Saturday from 9:00am to 6:00pm EST.
Verified Purchase
May 28, 2019
The handle broke on third day after my plumber installed):...
The handle broke on third day after my plumber installed):
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Response from THD-CSJun 4, 2019
"Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is, We apologize for the Broken handle issue you mentioned in your review. Rest assured, our products are tested to the highest quality standards for both durability and function so there should not be any issues even with regular everyday use. However, if there is ever an issue with any parts of this Aragon Tub/Shower unit, such as the handle issue you experienced, it comes with a Limited Lifetime Warranty, so we urge customers to contact our Customer Service Call Center so that they can troubleshoot as well as provide any parts that might be needed, free of charge, under the warranty. They can be reached at 1-877-527-0313 Monday thru Friday from 8:00am to 7:00pm and Saturday from 9:00am to 6:00pm EST. "
Verified Purchase
Apr 26, 2019
Did not fit the shower that I have even though...
Did not fit the shower that I have even though it stated it was the same
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Response from THD-CSMay 3, 2019
"Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is, We apologize for the issues you had with the parts for your Glacier Bay faucet. There are products that can look very similar to the unit that you have, but the parts can be different depending on the age of the unit or who was manufacturing the product at the time of your purchase. We recommend contacting the Home Depot Customer Care Center at 1-877-527-0313 and they would be glad to assist you in finding the parts you need. They can be reached Monday thru Friday from 8:00am to 7:00pm and Saturday from 9:00am to 6:00pm EST. "
Verified Purchase
Apr 16, 2019
This was the correct handle for a a discontinued faucet. I was glad to find it. Don't forget to o...
This was the correct handle for a a discontinued faucet. I was glad to find it. Don't forget to order the separate button.
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Verified Purchase
Recommended
Apr 9, 2019
as described. fit the valve like it was supposed to. would have been nice if the stores would sto...
as described. fit the valve like it was supposed to. would have been nice if the stores would stock in the store and not have to special order.
by
Verified Purchase
Recommended
Apr 9, 2019
Perfect fit....
Perfect fit.
by
Verified Purchase
Mar 8, 2019
The diverter handle keeps breaking on this product. ...
The diverter handle keeps breaking on this product.
by
Verified Purchase
Feb 7, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Feb 7, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Feb 6, 2019
4 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Feb 5, 2019
it had know cap screw ...
it had know cap screw i tried to call but know one could help me
by
Verified Purchase
Jan 29, 2019
This was perfect! It's not sold in the store so...
This was perfect! It's not sold in the store so I had to order it. I was nervous that it wasn't going to fit but it was exactly what I needed.
by
Verified Purchase
Oct 30, 2018
The handle was fine. The hexagonal stem we ordered was the wrong size and unusable.
The handle was fine. The hexagonal stem we ordered was the wrong size and unusable.
by
Verified Purchase
Recommended
Oct 30, 2018
It is a excellent product but you should make parts available at the store to make it more combi...
It is a excellent product but you should make parts
available at the store to make it more combinient
by
Verified Purchase
Recommended
Sep 21, 2018
SHOWED THIS HANDLE ALONG WITH THE PART I NEEDED. IT...
SHOWED THIS HANDLE ALONG WITH THE PART I NEEDED. IT MADE ME BELIEVE THEY WOULD FIT TOGETHER. NOT SO. THE HANDLE IS FINE JUST POOR PICS.
by
Verified Purchase
Jun 24, 2018
So far it’s doing good....
So far it’s doing good.
by
Verified Purchase
May 1, 2018
Product does not have plastic cap and screw required for installation. Never have I bought a rep...
Product does not have plastic cap and screw required for installation. Never have I bought a replacement handle without the proper material to complete the task. Extremely disappointing.
by
Verified Purchase
Apr 18, 2018
Worked as planned ...
Worked as planned
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Verified Purchase
Mar 15, 2018
The handle desn't come with a screw and the cover. Because my old screw was stripped i had to p...
The handle desn't come with a screw and the cover. Because my old screw was stripped i had to purchase one separetely and they don't make it easy to find one that will fit. I had to buy one and cut it down to size. On top, none of these part replacements are availble in stock at the store.
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Verified Purchase
Mar 13, 2018
The Hex adapter was perfect for my shower system. ...