Hello Kt, Thank you kindly for your review of the 12 in. W Vanity in Pearl Gray. Although we do not assign the retail costs to our products, we are very sorry to learn that you are experiencing concerns with the unit and are unhappy with the overall quality of the unit. If you feel like what you are experiencing was due to a manufacturer defect, and have not yet received assistance, if you are able to do so, we would like to ask that you reach out to our Customer Care team so that we may learn from, and review, your experience with our quality leaders. You may reach out to our Customer Care team by e-mailing them at CustomerCareWC@woodcrafters-tx.com; we ask that if you choose to reach out that you do clarify in the subject line that you were directed to reach out so that they are aware that this is a known issue. Nevertheless, please know that we value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards.