Customer Reviews for Google Nest Mini (2nd Gen) - Smart Home Speaker with Google Assistant - Chalk

Hi there, CSchmidt. Thank you for sharing your concerns about your Nest x Yale Lock. We're sorry to hear that you're experiencing some difficulties with your devices when it comes to setting up. We care about giving you the best assistance we can and figuring out the root of the problem you're having with your device. Please reach out to our dedicated team of specialists on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hello there. We appreciate your time sharing a review about the Nest Mini. We’re sorry to hear that your experience didn’t meet your expectations.

A range issue or wireless interference can affect the performance of your speaker. It can pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the Nest Mini and your router as these items could block the connection. Read Troubleshooting Wireless Interference here: https://support.google.com/googlenest/answer/9276282

Also, you can try adjusting the volume of your Nest speaker that can improve your experience, either by voice, by touch, or from the Google Home App. You can also change the audio settings of your speaker in the Google Home app following the steps below:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest speaker.
- Open the Google Home app.
- Tap the device you want to adjust, select Settings > Audio > Equalizer.
- Adjust Bass and Treble level.

If more help is needed, feel free to find us anytime here: https://support.google.com/googlenest/gethelp

Hi there. We hear your feedback on the Nest x Yale Lock. You will need to have Google Nest Connect installed and connected to the Nest app for the Nest × Yale Lock to work with the app. Setup and controls are found in the Nest app. While you can manage and change the lock settings with either Nest app or Google Home app, full features and functionality are found in the Nest app. Aside from the Nest Connect, other Google Nest devices are not required. However, voice control with Google Assistant requires a compatible smart device (sold separately). Learn more about the Nest x Yale Lock here: https://support.google.com/googlenest/answer/9251009

For questions or concerns, you’re more than welcome to contact us here: https://support.google.com/googlenest/gethelp

Hi there, KRISTIN. Thanks for giving us feedback on Nest x Yale Lock. We’re sorry to learn it doesn’t fit your door. The Google Nest × Yale Lock can be installed on most standard doors. However, your door needs to meet certain size requirements. Installation requires precise alignment to connect the parts to your door and each other so you must test and calibrate it. The steps are relatively straightforward, but you must pay attention to the details. Then, connect it to the Nest app so you can control it with your phone. Install the Nest × Yale strike plate that comes with your lock. If you don’t, your lock may jam. While your current strike plate may look the same, the Yale plate is engineered to precisely fit your new lock. Learn more about installation here: https://support.google.com/googlenest/answer/9210317

For more help, you’re always welcome to visit us at the following link: https://support.google.com/googlenest/gethelp

Hello there, Hank. Thanks for your feedback on the Nest x Yale Lock. We’re glad that the installation and setup went easy, but we’re sorry to hear your experience with linking it to Google, along with locking it with the app.

The Nest × Yale Lock requires precise alignment to connect the parts to your door and each other. If the deadbolt catches on the strike plate or if the hole in your door frame is the wrong size for the bolt, the Nest app will show a message saying the lock has jammed. During installation, the Nest app will have you confirm that the bolt can extend and retract without jamming. It’s important not to skip this step. An incorrectly installed lock may jam during use. When the bolt is jammed, you won’t be able to use the Nest app or the keypad to lock or unlock your door. You’ll only be able to use the thumb turn inside your home.

We suggest trying these quick fixes:
- Gently close your door and use the thumb turn inside your home to lock it. If there’s any friction, or if you need to push or pull on the door to get the lock to fully engage, it’s a good sign your deadbolt is misaligned.
- With the door open, extend the deadbolt and clean it thoroughly. Be sure to remove any build-up that may have accumulated.
- With the bolt still extended, spray a graphite lubricant on it. Use the thumb turn to extend and retract the bolt several times.
- From inside your home, close your door and try using the Nest app to lock it. If it works, you can stop here.
- You’ll find more details about troubleshooting using this link: https://support.google.com/googlenest/answer/9235711.

Also, once you’ve set up the lock in the Nest app, it may link automatically in the Home app depending on your settings. To find out if your devices linked automatically:
- Close both the Nest app and Home app.
- Open the Home app Google Home app.
- Check if the devices are listed under a room name or under ""Local devices.""

For more help, you’re always welcome to contact us here: https://support.google.com/googlenest/gethelp