We appreciate you sharing your and your client's feedback, Stephen. While we strive to make all projects as smooth as possible, we know that is not always the case, and we are very sorry. Please reach out to us when starting your next project. We will do all that we can, in partnership with your local Home Depot, to make sure these types of issues don't happen. We are available at (888) 578-4009 or homeproducts_cc@woodmark.com. We wish you nothing but success moving forward.