We appreciate you still taking the time to share your feedback, and we are sincerely sorry for the frustration this has caused. We hope to assist in rectifying the issues you've seen and ask that you please reach out to our Customer Care Team to review your options. We are always here to help and can be contacted at (888) 578-4009. Again, we apologize for the disappointment, and we thank you for making Hampton Bay a part of your home.