The firepit I wanted could not be found in the store. This model is a bit "fancier" than the one I was looking for. This was the last round fire table and on display. It was discounted $200 and they gave me another $ 50 off...and they put it in my truck! It fits perfect in my gazebo and I can use it as a table also. I love the clear glass rocks that it came with! The only negative is that the ignition knob was installed in the back but it was an easy fix. I can't wait to use it when it cools off outside.
by
Verified Purchase
Jun 29, 2024
Piece of junk
We’ve had trouble ever since we took it out of the box. In the beginning the fire would be out of control. Now the fire lights and within 1 minute it shuts down. Never had so many issues with a fire pit before. We wish we never purchased it
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Response from Gardensun USAJun 30, 2024
Hello, If you need help or get replacements/warranty parts contact us (855)885-5858 or service.gardensun@gmail.com
Jun 26, 2024
I find lighting it to be a little harder than I'd like, though I understand it is probably a trade off in safety features. Looks great, works well while running.
by
Verified Purchase
Jun 19, 2024
So far so good we’ve used it once. The only thing was that it had a missing piece so we had to go back to the store
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Response from Gardensun USAJun 19, 2024
Hello, If you need help or get replacements/warranty parts contact us (855)885-5858 or service.gardensun@gmail.com
Verified Purchase
Jun 19, 2024
Good firepit, yet unfortunately the single strike self-sparking ignition doesn't always regularly light propane, therefore sometimes requiring an external ignition source.
by
Response from Gardensun USAJun 19, 2024
Hello, If you need help or get replacements/warranty parts contact us (855)885-5858 or service.gardensun@gmail.com
Verified Purchase
Jun 6, 2024
Not bad I wish it was bigger on top and they had other color choices
by
Verified Purchase
Jun 5, 2024
Out of stock of the one I wanted, so the store team price matched this one to accommodate me. It is still very nice and it works great. I am pleased.
by
Verified Purchase
May 22, 2024
Set up was easy and this Fire pit made my daughters backyard conversion complete
by
Verified Purchase
May 22, 2024
This is the second time I’ve purchased this fire pit, I just love the size and look of it! The first time was about 4 years ago and purchased another one about a month ago. Great quality!
by
Verified Purchase
May 8, 2024
purchased 3 weeks ago and had covered. Used for first time over weekend and discovered top layer of table delaminated from frame. Contacted support for help. They were very friendly and handled my concern professionally and quickly. New part was ordered. Waiting for part to arrive.
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Response from Gardensun USAMay 9, 2024
Hello, If you need help or get replacements/warranty parts contact us (855)885-5858 or service.gardensun@gmail.com
Verified Purchase
May 8, 2024
Just what we were looking for. Assembly was easy. Provides nice ambiance. Good purchase.
by
Verified Purchase
Apr 24, 2024
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Verified Purchase
Dec 27, 2023
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Verified Purchase
Oct 14, 2023
Don’t. Waste your money
Don’t waste your money! Bought this item for 250 a few years ago And got maybe a year out of it.Now the starter is shot and need to buy a new starter for $100 and so the work myself to get it working again ! I would never buy this brand again. So unfair that they even still have this tie for sale !! Buyer be ware
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Response from Gardensun USAOct 14, 2023
Hello , If you have any question or need help you can contact our service center at service.gardensun@gmail.com or 1(855)885-5858
If you purchase a few years ago it may not be the same manufacturer, our fire pit has a build in ignitor not an external ignitor that you can change out.
Oct 11, 2023
The store never assembled it despite many reminders. Service very unhelpful
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Response from Gardensun USAOct 11, 2023
Hello,
Contact customer care or the service department at the store.
Verified Purchase
Sep 27, 2023
Very poor quality for the price of the product. Lots of scratch marks and inconsistent paint markings.
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Response from Gardensun USASep 27, 2023
Hello, If you have any question or need help you can contact our service center at service.gardensun@gmail.com or 1(855)885-5858
Verified Purchase
Jun 23, 2023
Warning to future buyers… read all the comments from other buyers. This looks beautiful so we bought it! Top is warped. Inferior product returning for refund!
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Response from Gardensun USAJun 23, 2023
Hello Lima, Can we have a copy of your purchase receipt and you can contact our service center at service.gardensun@gmail.com or 1(855)885-5858 to replace your fire pit table.
Verified Purchase
May 22, 2023
JUNK! Used it 3 times before it sopped igniting.
Used this product 3 times, before it stopped igniting. No click, no spark.
I am sure there is a "fix" with the ignition contraption, but after 3 uses?
Stay Away
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Response from Gardensun USAMay 22, 2023
Hello,
If you need help you can contact our service center at service.gardensun@gmail.com or 1(855)885-5858
Mar 29, 2023
by
Verified Purchase
Feb 2, 2023
by
Verified Purchase
Jan 30, 2023
1st top was not welded correctly
My wife purchased this for our home. We enjoyed the look of the piece, it has a great color and seemed to work well. Two weeks after assembly, we noticed the table top start to warp upwards. We didn't have it in the sun, it was kept in the shade under our patio the whole time. The welds were cracking, the good thing is we called the Hampton Bay number it asks that you call if there is any issues with it prior to taking it back to HD. They sent out another table top and we recieved it 4 days later, you can see the difference in the welds right away. We really enjoy sitting out there with the fire going, just would have been nice to not deal with any issues at all. but it worked out for us..
by
1 found this review helpful
Jan 25, 2023
This is our second of these with the other being...
This is our second of these with the other being 2+ years in action. Not only does the first look and perform great, you can't tell which has 2 years of use and which is right out of the box. Warm, attractive and reliable.
by
Verified Purchase
Jan 24, 2023
Easy to assemble.is beautifully designed and the gas last fir...
Easy to assemble.is beautifully designed and the gas last fir long time
by
Verified Purchase
Dec 8, 2022
Good instructions - put together in less than an hour...
Good instructions - put together in less than an hour and it works great! Good quality
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Verified Purchase
Nov 16, 2022
Warped table top!
Looked nice but after using it the table part lifted on multiple sides. I wouldnt recommend buying this for 500$ for it to not look good after a couple uses
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Response from Gardensun USANov 24, 2022
Hello Neika, Sorry you’re having issue with the fire pit table top, Here is our service center contact information. service.gardensun@gmail.com or 1(855)885-5858. We can get your Fire pit table top replaced.
(Waiting for customer to contact us for fire pit table replacement)
Nov 8, 2022
Do not purchase!
This fire pit looked and worked great at first and after a couple of weeks it warped and looks horrible! The entire top has bowed up. It looks like we’ve had it in the elements for years- which we haven’t at all! So disappointed.
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Response from Gardensun USANov 24, 2022
Hello Kchm,
Sorry your having issue with the fire pit table top, Here is our service center contact information. service.gardensun@gmail.com or 1(855)885-5858. We can get your Fire pit table top replaced.
(Waiting for customer to contact us for fire pit table replacement)
Oct 26, 2022
We are enjoying our new fire pit however we did...
We are enjoying our new fire pit however we did need to order a second bag of rocks. The bag that came with it was not enough
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Response from Gardensun USAOct 26, 2022
Here is our service center contact information. service.gardensun@gmail.com or 1(855)885-5858. Let us know if we can help.
Verified Purchase
Oct 26, 2022
by
Verified Purchase
Oct 26, 2022
Perfect !
This firepit was exactly what we wanted. It was easy to assemble and looks great. My wife and I are very satisfied.