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Customer Reviews for Hampton Bay Park Canyon 35 in. W 50000 Btu Black Steel Propane Outdoor Fire Pit with Fire Glass

Internet #305876307

Model #FPC-C-02

Store SKU #1003836011

  • Resin table design and durable steel housing
  • Covers up to 215 sq. ft. with warmth
  • Outdoor fire pit with 50,000 BTU and automatic shutoff

Customer Reviews

  • 4.2
    out of 643 reviews
  • 63% recommend this product
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Showing 1-30 of 643 reviews
by
  • Verified Purchase
The firepit I wanted could not be found in the store. This model is a bit "fancier" than the one I was looking for. This was the last round fire table and on display. It was discounted $200 and they gave me another $ 50 off...and they put it in my truck! It fits perfect in my gazebo and I can use it as a table also. I love the clear glass rocks that it came with! The only negative is that the ignition knob was installed in the back but it was an easy fix. I can't wait to use it when it cools off outside.
by
  • Verified Purchase
Piece of junk
We’ve had trouble ever since we took it out of the box. In the beginning the fire would be out of control. Now the fire lights and within 1 minute it shuts down. Never had so many issues with a fire pit before. We wish we never purchased it
by
Response from Gardensun USAJun 30, 2024
Hello, If you need help or get replacements/warranty parts contact us (855)885-5858 or service.gardensun@gmail.com
    I find lighting it to be a little harder than I'd like, though I understand it is probably a trade off in safety features. Looks great, works well while running.
    by
    • Verified Purchase
    So far so good we’ve used it once. The only thing was that it had a missing piece so we had to go back to the store
    by
    Response from Gardensun USAJun 19, 2024
    Hello, If you need help or get replacements/warranty parts contact us (855)885-5858 or service.gardensun@gmail.com
    • Verified Purchase
    Good firepit, yet unfortunately the single strike self-sparking ignition doesn't always regularly light propane, therefore sometimes requiring an external ignition source.
    by
    Response from Gardensun USAJun 19, 2024
    Hello, If you need help or get replacements/warranty parts contact us (855)885-5858 or service.gardensun@gmail.com
    • Verified Purchase
    Not bad I wish it was bigger on top and they had other color choices
    by
    • Verified Purchase
    Out of stock of the one I wanted, so the store team price matched this one to accommodate me. It is still very nice and it works great. I am pleased.
    by
    • Verified Purchase
    Set up was easy and this Fire pit made my daughters backyard conversion complete
    by
    • Verified Purchase
    This is the second time I’ve purchased this fire pit, I just love the size and look of it! The first time was about 4 years ago and purchased another one about a month ago. Great quality!
    by
    • Verified Purchase
    purchased 3 weeks ago and had covered. Used for first time over weekend and discovered top layer of table delaminated from frame. Contacted support for help. They were very friendly and handled my concern professionally and quickly. New part was ordered. Waiting for part to arrive.
    by
    Response from Gardensun USAMay 9, 2024
    Hello,
    If you need help or get replacements/warranty parts contact us (855)885-5858 or service.gardensun@gmail.com
    • Verified Purchase
    Just what we were looking for. Assembly was easy. Provides nice ambiance. Good purchase.
    by
    • Verified Purchase
    by
    • Verified Purchase
    by
    • Verified Purchase
    Don’t. Waste your money
    Don’t waste your money! Bought this item for 250 a few years ago And got maybe a year out of it.Now the starter is shot and need to buy a new starter for $100 and so the work myself to get it working again ! I would never buy this brand again. So unfair that they even still have this tie for sale !! Buyer be ware
    by
    Response from Gardensun USAOct 14, 2023
    Hello , If you have any question or need help you can contact our service center at service.gardensun@gmail.com or 1(855)885-5858

    If you purchase a few years ago it may not be the same manufacturer, our fire pit has a build in ignitor not an external ignitor that you can change out.
      The store never assembled it despite many reminders. Service very unhelpful
      by
      Response from Gardensun USAOct 11, 2023
      Hello,

      Contact customer care or the service department at the store.
      • Verified Purchase
      Very poor quality for the price of the product. Lots of scratch marks and inconsistent paint markings.
      by
      Response from Gardensun USASep 27, 2023
      Hello, If you have any question or need help you can contact our service center at service.gardensun@gmail.com or 1(855)885-5858
      • Verified Purchase
      Warning to future buyers… read all the comments from other buyers. This looks beautiful so we bought it! Top is warped. Inferior product returning for refund!
      by
      Response from Gardensun USAJun 23, 2023
      Hello Lima,
      Can we have a copy of your purchase receipt and you can contact our service center at service.gardensun@gmail.com or 1(855)885-5858 to replace your fire pit table.
      • Verified Purchase
      JUNK! Used it 3 times before it sopped igniting.
      Used this product 3 times, before it stopped igniting. No click, no spark. I am sure there is a "fix" with the ignition contraption, but after 3 uses? Stay Away
      by
      Response from Gardensun USAMay 22, 2023
      Hello,

      If you need help you can contact our service center at service.gardensun@gmail.com or 1(855)885-5858
        by
        • Verified Purchase
        by
        • Verified Purchase
        1st top was not welded correctly
        My wife purchased this for our home. We enjoyed the look of the piece, it has a great color and seemed to work well. Two weeks after assembly, we noticed the table top start to warp upwards. We didn't have it in the sun, it was kept in the shade under our patio the whole time. The welds were cracking, the good thing is we called the Hampton Bay number it asks that you call if there is any issues with it prior to taking it back to HD. They sent out another table top and we recieved it 4 days later, you can see the difference in the welds right away. We really enjoy sitting out there with the fire going, just would have been nice to not deal with any issues at all. but it worked out for us..
        by
          1 found this review helpful
          This is our second of these with the other being...
          This is our second of these with the other being 2+ years in action. Not only does the first look and perform great, you can't tell which has 2 years of use and which is right out of the box. Warm, attractive and reliable.
          by
          • Verified Purchase
          Easy to assemble.is beautifully designed and the gas last fir...
          Easy to assemble.is beautifully designed and the gas last fir long time
          by
          • Verified Purchase
          Good instructions - put together in less than an hour...
          Good instructions - put together in less than an hour and it works great! Good quality
          by
          • Verified Purchase
          Warped table top!
          Looked nice but after using it the table part lifted on multiple sides. I wouldnt recommend buying this for 500$ for it to not look good after a couple uses
          by
          Response from Gardensun USANov 24, 2022
          Hello Neika, Sorry you’re having issue with the fire pit table top, Here is our service center contact information. service.gardensun@gmail.com or 1(855)885-5858. We can get your Fire pit table top replaced.


          (Waiting for customer to contact us for fire pit table replacement)
            Do not purchase!
            This fire pit looked and worked great at first and after a couple of weeks it warped and looks horrible! The entire top has bowed up. It looks like we’ve had it in the elements for years- which we haven’t at all! So disappointed.
            by
            Response from Gardensun USANov 24, 2022
            Hello Kchm,

            Sorry your having issue with the fire pit table top, Here is our service center contact information. service.gardensun@gmail.com or 1(855)885-5858. We can get your Fire pit table top replaced.


            (Waiting for customer to contact us for fire pit table replacement)
              We are enjoying our new fire pit however we did...
              We are enjoying our new fire pit however we did need to order a second bag of rocks. The bag that came with it was not enough
              by
              Response from Gardensun USAOct 26, 2022
              Here is our service center contact information. service.gardensun@gmail.com or 1(855)885-5858. Let us know if we can help.
              • Verified Purchase
              by
              • Verified Purchase
              Perfect !
              This firepit was exactly what we wanted. It was easy to assemble and looks great. My wife and I are very satisfied.
              by
              • Verified Purchase
              • Recommended
              Showing 1-30 of 643 reviews

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              Price:
              $299.00

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              Power/Fuel Type

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              Features

              Adjustable

              360 Fire View, Cover Included

              Adjustable Flame

              No Additional Features

              Outdoor Living Product Type

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              Total BTU (Btu)

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