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Customer Reviews for Hampton Bay Shaker 18 in. W x 24 in. D x 34.5 in. H Assembled Base Kitchen Cabinet in Dove Gray with Ball-Bearing Drawer Glides

Internet #301448380

Model #KB18-SDV

Store SKU #1002557903

  • Get started sooner with online orders shipping in 1 day
  • Features 1 drawer, 1 reversible door, and 1 adjustable shelf
  • Shaker Dove Gray kitchen cabinets add a modern look to any design

Customer Reviews

  • 3.4
    out of 1,277 reviews
  • 51% recommend this product
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Showing 1-30 of 1,277 reviews
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  • Verified Purchase
Bad quality
We ordered a kitchen full of these cabinets. Out of 9 pieces that were available for pickup 6 were damaged and broken. The ones that weren't so very poor quality.
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Response from Hampton Bay Customer CareJun 11, 2024
We are sorry to hear of the disappointment you have experienced with your purchase. Our Customer Care Team would appreciate the opportunity to learn more about your situation. Please contact us at (888) 578-4009 or homeproducts_cc@woodmark.com. Thank you for your valuable feedback and for making Hampton Bay a part of your project. HamptonBayRSI
    drawer was broken on delivery
    the drawer was cracked on delivery. have to fix it as opposed to returning it to avoid delaying the remodel any further.
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    Response from Hampton Bay Customer CareJun 10, 2024
    Thank you for your valuable feedback, though we are sorry to learn about the issue with the drawer. Your Hampton Bay Customer Care Team is available to answer any questions or discuss warranty needs via phone at (888) 578-4009 or by email at homeproducts_cc@woodmark.com. We appreciate your selection of Hampton Bay for your project. HamptonBayRSI
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      • Verified Purchase
      Product was damaged when received
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      Response from Hampton Bay Customer CareJun 6, 2024
      We are sorry to hear that, John. Please contact us at (888) 578-4009 or homeproducts_cc@woodmark.com. We want to discuss this further and help ensure you have explored all options. We hope to work with you soon. HamptonBayRSI
      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
      2 of 4 base cabinets had damage. Not happy.
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      Response from Hampton Bay Customer CareMay 29, 2024
      We understand your unhappiness, and we are very sorry. To learn more about those damaged base cabinets, please contact us at (888) 578-4009 or homeproducts_cc@woodmark.com. We hope you reach out to us soon. HamptonBayRSI
      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
      Fully assembled and drawer works smoothly.
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      Response from Hampton Bay Customer CareMay 2, 2024
      Thank you so much for sharing your feedback! We are thrilled to hear how much you enjoyed your experience, and we hope you cherish your new Hampton Bay cabinetry for a long time. HamptonBayRSI
      • Verified Purchase
      Picked up at store. Multiple areas of paint irregularities. Sides are not true making install difficult. Would not recommend for purchase
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      Response from Hampton Bay Customer CareMay 1, 2024
      We apologize for the inconvenience this has caused in completing your space. Our Customer Care Team is eager to rectify this for you, and we ask that you please reach out to us at (888) 578-4009. We are here to discuss your options and hope to work with you soon. HamptonBayRSI
      • Verified Purchase
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      • Verified Purchase
      For the second time cabinets arrived damaged
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      Response from Hampton Bay Customer CareApr 12, 2024
      We are so sorry you encountered this damage. Our Customer Care Team is here and ready to assist when needed. We ask that you please reach out to us at (888) 578-4009 to review your options and discuss your project further. We appreciate your purchase and are eager to make this right for you. HamptonBayRSI
      • Verified Purchase
      Home Depot's recommendations on point
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      Response from Hampton Bay Customer CareApr 11, 2024
      We love to hear it! We are thrilled you are happy with your Hampton Bay experience. Please continue to cherish your new cabinetry and be sure to enjoy the rest of your day. HamptonBayRSI
      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
      0 stars! Both cabinets came damaged and because they were late already I had to repair them myself to not make the customer wait any longer. SMH this is just sad with the amount of money these Home Cheap O cabinets are! I’ll know better next time to buy somewhere else
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      Response from Hampton Bay Customer CareMar 21, 2024
      We are sorry to hear you had to make those repairs, Mike. We understand your disappointment and want to learn more about how we can improve your experience. Please connect with your Hampton Bay Customer Care Team at (888) 578-4009 to discuss your purchase further. Again, we are so sorry about this and hope to work with you soon. HamptonBayRSI
      • Verified Purchase
      The cabinet installed easily into the dishwasher space and now I have much needed storage. The shade of grey is lighter than the rest of the cabinets which was disappointing but fixable.
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      Response from Hampton Bay Customer CareMar 15, 2024
      We are so sorry for the disappointment with your new Hampton Bay purchase. While this may be an easy fix, our Customer Care Team would like to learn more about what you've seen. We ask that you please reach out to us at (888) 578-4009 or homeproducts_cc@woodmark.com to discuss your concerns. HamptonBayRSI
      • Verified Purchase
      VALUE - Fine Cabinet for the Price
      I did a full rental house with these dove Gray cabinets. There have been no renter complaints and I was happy with the look. I probably would not hesitate to use them in my own house, but I don't assume they are of any high quality material.
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      Response from Hampton Bay Customer CareMar 8, 2024
      It is great to hear you are enjoying the value of your attractive Hampton Bay cabinetry! We hope you do so for a long time, and please have a terrific day. HamptonBayRSI
        • Recommended
        Had to fix minor problems with drawer
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        Response from Hampton Bay Customer CareMar 13, 2024
        We are sorry for the fixes you had to make, but we hope you were able to easily and quickly do so. If you have any issues going forward, please connect with us at (888) 578-4009 or homeproducts_cc@woodmark.com. Thank you for your feedback and for choosing Hampton Bay. HamptonBayRSI
        • Verified Purchase
        Poor quality. All cabinets were chipped in places
        It wasn't the delivery folks this time. Really poor QA done before packaging. HD knows this too as I returned one and they said at least half of the cabinets they get from this company (their subsidiary) is damaged and it frustrates the customer service team.
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        Response from Hampton Bay Customer CareFeb 29, 2024
        We understand how frustrating this was for you, and we are sincerely sorry for the issues you've encountered. Please know your Hampton Bay Customer Care Team is here to help you. We are available at (888) 578-4009 or homeproducts_cc@woodmark.com. We appreciate you making us your cabinetry choice, and we wish you all the best. HamptonBayRSI
          Never received one of them. I’m driving two hours away to finally get the cabinet myself.
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          Response from Hampton Bay Customer CareFeb 26, 2024
          We sincerely apologize for the frustrating experience you have had. Please be sure to contact our Customer Care Team at (888) 578-4009 or homeproducts_cc@woodmark.com to discuss your replacement options. We appreciate you choosing Hampton Bay, and we wish you nothing but success in completing your project. HamptonBayRSI
          • Verified Purchase
          The quality of these cabinets does not equal the price. The drawer bottoms are not capable of much weight due to thin wood and no support. The same is true of the cabinet base floor. I needed to reinforce all of this to make them usable. They will work for my garage (with the added reinforcement), but I would never use these inside the house.
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          Response from Hampton Bay Customer CareFeb 14, 2024
          We are sincerely sorry for the issues you had with your Hampton Bay cabinet, Daniel. Please contact our Customer Care Team at (888) 578-4009 or homeproducts_cc@woodmark.com, as we want to discuss your replacement options. Thank you for your review, and we look forward to hearing more from you. HamptonBayRSI
          • Verified Purchase
          Shelf inside is short
          We ordered 8 cabinets total for our laundry room. All arrived in good condition and look nice. However, be sure to check out the photos thoroughly--we were surprised to find that this particular side base cabinet's shelf inside is short--it doesn't extend from cabinet back to front. This short shelf limits storage.
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          Response from Hampton Bay Customer CareFeb 20, 2024
          We understand your frustrations, Jack. The half-depth shelving is intended to allow for optimal access to the interior of the cabinet while still providing storage towards the back of the cabinets. We hope that after those hiccups, you are now able to enjoy your new space. We appreciate you sharing this information with us, and we wish you nothing but the best moving forward. HamptonBayRSI
            • Recommended
            Showing 1-30 of 1,277 reviews

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