The product had a small chip on edging which would not be noticed if placed on counter. Worse, the coloring was very yellow in color and not white so it did not match the vanity top. Had to reorder another.
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Response from Hampton Bay Products TeamJun 27, 2024
Thank you for taking the time to provide your candid feedback regarding your Home Decorators order. We take product quality very seriously and strive for continuous improvement. We apologize for any inconvenience you may have experienced. If you need any additional assistance, please contact Customer Service directly at customercarewc@masterbrand.com. Thank you.
Verified Purchase
Jun 13, 2024
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Verified Purchase
Mar 26, 2024
Matches vanity top perfectly.
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Verified Purchase
Mar 20, 2024
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Verified Purchase
Feb 28, 2024
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Verified Purchase
Feb 7, 2024
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Verified Purchase
Feb 7, 2024
Piece arrived broken!
Frustrating after waiting almost three weeks for the piece of stone (backsplash - 1 of two pieces) to arrive at the store in two pieces!
Then HD canceled the order and reordered at a higher cost than the discount offered for the late delivery!
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Response from Hampton Bay Products TeamFeb 9, 2024
Hi JIMIBOB, Thank you for taking the time to review your Home Decorators cabinets. We are sorry to hear about your disappointing experience. We take product quality very seriously and strive for continuous improvement. Your concerns have been forwarded to our Quality and Shipping Department so better improvements can be made to help prevent this from happening in the future. We recommend to continue working with Home Depot to resolve any remaining concerns. Thank you for your valuable feedback.
Verified Purchase
Jan 17, 2024
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Verified Purchase
Jan 3, 2024
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Verified Purchase
Dec 21, 2023
It was perfect. I had forgotten to order this piece so I was happy to get it. Thank you! I,had previously ordered the sink.
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Verified Purchase
Dec 1, 2023
Poor Side Splash
Just received the side splash. It came wrapped in plastic. Looks like someone took a piece of sandpaper to part of it. It will be going back to home Depot tomorrow. I guess I should be happy I did not buy the vanity top before looking at the side splash.
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Response from Hampton Bay Products TeamDec 1, 2023
Hello DavidC, Thank you for your feedback and review. We are very sorry to learn that you were not satisfied with the 21 in. W Cultured Marble Vanity Sidesplash in Rustic Gold. We appreciate your feedback and will be sure to share the information with our quality leaders as we are actively working towards bettering our products and processes. Best Regards
Nov 1, 2023
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Verified Purchase
Nov 1, 2023
Good fitting side splash. Good color match.
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Verified Purchase
Oct 26, 2023
Although it is not an exact match to the similar named counter top it appears close enough to go with it. It arrived in good condition with no issues.
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Verified Purchase
Oct 11, 2023
I got this to go with my Home Decorators vanity top with sink in winter mist. It was a perfect match and looks beautiful on my Grey vanity.
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Verified Purchase
Sep 27, 2023
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Verified Purchase
Sep 21, 2023
Had a yellow tint to it
Had a definite yellow tint to it which the countertop has no yellow in it. Didn’t match at all, looked horribly dingy. Sent it back and reordered. Second one was the same! After reading the reviews, I discovered this has been a problem for several years. I’m not going to order another one. Obviously, the manufacturers quantity control is not very good!
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Response from Hampton Bay Products TeamSep 21, 2023
Hello Kandi, Thank you for your feedback and review. Although our Stone Effects collection is made to model after natural stone, and a variation in color, hue, and pattern is normal, we are sorry that the sidesplash finish did not match the finish on the vanity top. We appreciate your feedback and will be sure to share the information with our quality leaders as we are actively working towards bettering our products and processes. Best Regards
Sep 20, 2023
Unsatisfied
This product has been waiting 2 months to be shipped. Find another provider!!
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Response from Hampton Bay Products TeamSep 21, 2023
Hello gj1234, Thank you for your feedback and review. We are very sorry to learn that you were not satisfied with our 21 in. W Cultured Marble Vanity Sidesplash in Winter Mist. We appreciate your feedback and will be sure to share the information with our quality leaders as we are actively working towards bettering our products and processes. Best Regards
Recommended
Aug 28, 2023
The sidesplash was just the right color and size
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Verified Purchase
Aug 9, 2023
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Verified Purchase
Aug 1, 2023
looks like the printer ran out of black ink.
looks like the printer ran out of black ink. was very faded and purple/red
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Response from Hampton Bay Products TeamAug 14, 2023
Hello hhipv, Thank you for your review. We are so sorry to read that you had a negative experience with the Stone Effects Cultured Marble in Winter Mist. Although our Stone Effects collection is made to model after natural stone, please be advised that a variation in color, hue, and pattern is normal. Please know that you are more than welcome to reach out to our Customer Care team by e-mailing them at CustomerCareWC@masterbrand.com; we ask that if you choose to reach out that you do clarify in the subject line that you were directed to reach out so that they are aware that this is a known issue. Nevertheless, please know that we value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards.
Recommended
Jul 26, 2023
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Verified Purchase
Jun 23, 2023
This side splash was easy to install. Color was a bit deeper than I expected but made it work with existing cabinet top
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Response from Hampton Bay Products TeamJun 28, 2023
Hello GLADYS, Thank you kindly for your review. We are happy to read that the 20-4/9 in. L Stone Effects Sidesplash in Bordeaux Red worked for your setup. We truly appreciate your feedback and will be sure to use your review as a guide towards actively improving our products and customer experience. Best Regards.
Verified Purchase
May 26, 2023
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Verified Purchase
May 11, 2023
color of sidesplash did not look at all like the...
color of sidesplash did not look at all like the color on the website photo. Photo hard to see the actual colors. Would have been better if the kitchen/bath department had a real sample of the colors available for customer to see right there… instead of looking online. Just give actual color samples to the decorators at the stores to use first hand when ordering a color and wont customers have to guess and keep re ordering and returning these items to see the actual color.
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Verified Purchase
Apr 19, 2023
The length of the side splash did not match the...
The length of the side splash did not match the depth of the counter top.
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Verified Purchase
Apr 19, 2023
Wrong height
I love the color of the sidesplash; however, the height is not tall enough to replace the one I previously had.
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Verified Purchase
Apr 19, 2023
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Verified Purchase
Apr 12, 2023
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Verified Purchase
Mar 22, 2023
Perfect color. Will be great with vanity top. Will match...
Perfect color. Will be great with vanity top. Will match vanity when and if I ever get it.