Customer Reviews for Home Decorators Collection Calthorpe 20 in. Indoor/Outdoor Wet Rated Portable Natural Iron Ceiling Fan

We sincerely apologize for the inconvenience you've encountered with the 20" Calthorpe ceiling fans you purchased for your porch. Your feedback is important to us, and we want to address your concerns regarding the faulty fan and the durability of the second one.

We're sorry to hear that one of the fans didn't work straight out of the box. We understand how frustrating it can be to realize this after the fan was already hung. This is not the experience we aim to provide, and we are committed to rectifying this situation for you.

Additionally, we apologize for the welding issue on the top cage of the second fan, which led to further complications. This is not indicative of the quality and performance we strive for with our products. We value your satisfaction and want to ensure you have a positive experience with our products.

Once again, we apologize for any inconvenience you have faced and appreciate your understanding as we strive to improve our products and services. Your feedback is essential in helping us make necessary improvements and deliver the quality you deserve.

Thank you for bringing these matters to our attention, and we look forward to assisting you further.

Thank you for sharing your feedback regarding the Calthorpe ceiling fans you purchased. We are deeply sorry to hear about the issues you are experiencing with both fans, including the grinding noise and rusting.

Our primary goal is to provide you with a high-quality product that enhances your living space while offering optimal performance and durability. We understand that the noise and rusting you have encountered are unacceptable and not reflective of the standard we set for our ceiling fans.

Regarding the grinding noise, we want to assure you that all our ceiling fans come with a comprehensive manufacturer warranty that covers any defects in materials or workmanship. This includes noise issues that may arise during the normal operation of the fan. We apologize for any inconvenience this has caused and are committed to resolving the matter for you.

To address this issue, we kindly request you to contact our customer support team as they will be more than happy to assist you in troubleshooting the noise problem and offering warranty solutions if needed. Once again, we apologize for the difficulties you have encountered with our Calthorpe ceiling fans. Your satisfaction is of utmost importance to us, and we are dedicated to providing you with a solution that meets your expectations.

Thank you for bringing these matters to our attention, and we look forward to resolving them promptly and effectively.

Thank you for sharing your experience with the 20-inch Calthorpe ceiling fan. We're glad to hear that the fan is functioning well in terms of its performance as a fan. However, we're sorry to learn that it did not meet your expectations in terms of providing sufficient airflow for your gazebo.

The size and dimensions of the space can indeed impact the effectiveness of a ceiling fan's airflow. Given the height and size of your gazebo, a larger fan with a 52-inch blade span might better suit your needs by providing a wider and more impactful distribution of air.

We appreciate your feedback, and we're sorry for any inconvenience this situation has caused. Your experience highlights the importance of choosing a fan that matches the specific requirements of the space it's intended for.

If you have any further questions or if there's anything else we can assist you with, please don't hesitate to contact us. We understand your decision to opt for a larger fan and hope that it meets your expectations in terms of air circulation. Your feedback contributes to our ongoing efforts to provide better solutions for our customers, and we thank you for sharing your thoughts.

Thank you for sharing your feedback regarding the Calthorpe ceiling fan. We apologize for any disappointment you experienced with the fan's strength and the length of the extension pole.

We understand that you were hoping for a stronger fan performance, and we apologize if it did not meet your expectations. The strength of a fan's airflow can depend on various factors, such as the size of the space and the desired airflow intensity. However, we appreciate your feedback, and we will take it into consideration as we continue to improve our product offerings. We appreciate your feedback, as it helps us identify areas for improvement. Our goal is to provide products that meet and exceed our customers' expectations, and we apologize if we fell short in this instance. We value your satisfaction and want to ensure that we address your concerns appropriately.

Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

Thank you for sharing your feedback regarding the Calthorpe ceiling fan. Shaking and excessive vibrations are not typical for our ceiling fans, and we take this matter seriously. We apologize for the inconvenience and disturbance it has caused. We would like to assist you in resolving this issue promptly.

We apologize for any miscommunication or lack of response to your emails. We want to assure you that we value our customers' feedback and concerns. Our customer service team is here to assist you, and we encourage you to reach out to them directly at 1-833-433-2671 for immediate assistance. Please provide them with the necessary information, including the video you mentioned, so that we can understand the problem better and work towards a solution.

We strive to provide high-quality products and excellent customer service. We regret that we have fallen short of your expectations in this instance, and we want to assure you that we are committed to addressing your concerns promptly and finding a resolution that satisfies you.

Once again, we apologize for any inconvenience caused. We value your feedback, as it helps us identify areas for improvement in our products and customer service. We appreciate your patience and the opportunity to make things right.

Thank you for bringing this to our attention, and we hope to have the opportunity to regain your confidence in our products and services.

Thank you for sharing your feedback regarding your experience with the Calthrope ceiling fan. We apologize for any inconvenience you have experienced and understand your frustration with the wobbling issue.

We are sorry to hear that one of the fans you purchased is wobbling significantly and causing noise. We understand that this can impact your comfort and satisfaction with the product. We would like to assure you that wobbling issues are covered under our manufacturer warranty, and we are committed to resolving this matter for you.

We apologize if you have experienced difficulties in reaching our customer service team. They can be reached at 1-800-986-3460 and can assist with warranty support and replacement parts. We regret any inconvenience caused by this situation, and we appreciate your feedback. We value your satisfaction and want to ensure that you have a positive experience with our products. Please rest assured that we will do everything we can to resolve this matter for you promptly.