Dear Customer's Name,
We hope this message finds you well, and We would like to extend our sincerest apologies for the inconvenience you've experienced with the delivery of our vanity. It deeply concerns us to hear that the item arrived with a broken marble top, especially considering this is the second time you've encountered such an issue. Please know that we take great care to securely package our products, but unfortunately, some things are out of our control when it comes to the shipping process, especially since the shipping is outsourced by other shipping companies During transit, packages may experience jolts, bumps, or other accidents that can cause harm to the contents inside. We understand how frustrating it must be to have a damaged product delivered, and we want to assure you that we take this matter very seriously. Quality and customer satisfaction are our top priorities, and it's disheartening to know that we fell short of your expectations on both occasions.