Customer Reviews for Home Decorators Collection Sonoma 48 in. Single Sink Freestanding Pebble Gray Bath Vanity with Carrara Marble Top (Assembled)

We sincerely apologize for the mix-up with your vanity order. It's disappointing to receive the wrong color, especially when the product itself meets your expectations otherwise. We understand how this error impacts your project and the overall satisfaction with your purchase.

We sincerely apologize for the confusion and frustration caused by the discrepancy between the product description and the actual material of the cabinet. It's clear that the cabinet did not meet your expectations or the standards implied by the description, particularly regarding its durability and ability to withstand water exposure. Please contact our customer service team at 1 (866) 839-2888 so we can assist you with this issue. We apologize for the inconvenience and appreciate your patience as we work to address your concerns.

The poor quality of the cabinet, especially with the water damage at the front, is regrettable. This issue is not reflective of the standards that were expected, and it's clear that the product did not perform as it should have. This situation is certainly not the experience that was intended.

It's frustrating to experience so many issues with this vanity in such a short time. From the broken leg at delivery to the glue chipping, the marble top cracking, and the anti-slams failing, the situation is incredibly disappointing. The fact that the brackets holding the sink are now falling off only adds to the frustration. For assistance in addressing these problems and exploring potential solutions, please contact customer service at 1 (866) 839-2888.

We are deeply sorry to hear about the disappointing experience you've had with your vanity. It is unacceptable that a product you invested in for $1,000 arrived damaged and has deteriorated so quickly. The fact that one of the drawers has completely disintegrated within just four months is particularly concerning and clearly does not reflect the quality we strive to deliver. Your frustration is entirely justified, and we understand why you feel that this product does not offer good value for money. We sincerely apologize for the inconvenience and disappointment this has caused. Please know that your feedback is taken seriously, and we are committed to addressing these issues.

We are truly sorry to hear about the issue with your sink detaching just seven months after installation. This is certainly not the experience we aim to provide, and we understand how frustrating it must be. While we are glad to hear you find the vanity beautiful, it’s disappointing that it has not met your expectations for durability. Please contact our customer service team at your earliest convenience so we can address this matter promptly. You can reach them at 1 (866) 839-2888. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue for you.

We sincerely apologize for the distressing experience you’ve had with your sink. After only seven months, having the sink fall is unacceptable. We understand how frustrating it must have been to be advised to reattach it with silicone adhesive, especially when the support clamps also detached from the vanity top. The fact that these clamps were only epoxied in place is concerning, and we recognize that this has turned into a significant and daunting project for you. We are committed to addressing this issue promptly and ensuring that your warranty is honored. Please contact our customer service team again at 1 (866) 839-2888 so we can provide you with the appropriate assistance and find a suitable resolution. Thank you for bringing this to our attention, and we appreciate your understanding and patience.

We're very sorry to hear about the issue with your vanity. We take such matters seriously and want to assist you in resolving this problem. Please contact our customer service team at 1.866.839.2888 for further assistance.

Thank you for bringing this to our attention, and we look forward to helping you.

We sincerely apologize for the multiple issues you experienced with your vanity order. It deeply concerns us that the product arrived with severe damage on the left front bottom molding, just above the leg. Whether this occurred during delivery or was already present upon arrival, it is unacceptable and does not meet our standards of quality and service. We understand your frustration in having to report the damage after signing off on the delivery. Additionally, we apologize for the inconvenience caused by the delayed delivery, incorrect shipment to another state, and the subsequent rescheduling. These logistical errors should not have occurred, and we regret the inconvenience and frustration they caused you. It is encouraging to hear that the installer was able to patch the damage effectively. We value your business and appreciate your patience throughout this challenging experience. If there is anything else we can do to assist you further or if you have any additional concerns, please do not hesitate to contact us directly. We are committed to ensuring your complete satisfaction. Thank you for bringing this to our attention and allowing us the opportunity to address your concerns.

We sincerely apologize for the numerous issues you encountered with the vanity. While the new vanity initially looked good, we understand your frustration with the drawers not gliding smoothly as they should. Additionally, we deeply regret the unknown water leak inside the cabinet that went unnoticed for hours, resulting in the entire cabinet being ruined. It's extremely disappointing that a vanity designed for bathroom use, swelled and became damaged due to water exposure. We understand the added frustration and financial burden of having to spend another $1,000 to replace it. We truly apologize for the inconvenience and disappointment this has caused. If you need any further assistance please don't hesitate to reach out. Thank you.

We sincerely apologize for the inconvenience you experienced with your marble-topped vanity. We understand how disappointing it must have been to receive a damaged product. We also apologize for any frustration caused by the unavailability of an exact replacement and the inability to repair the item. We strive to provide high-quality products and exceptional customer service, and we regret that we fell short in this instance. Your feedback is invaluable and will help us improve our services. We understand that the compensation offered was not satisfactory. Please reach out to our customer service team again, and we will do our best to find a more acceptable solution for you. Thank you for bringing this to our attention. We value your business and hope to have the opportunity to serve you better in the future.

We apologize for the inconvenience you have faced with the paint flaking off your vanity. Please contact our customer service team at 1 (866) 839-2888 for further assistance on touch up paint. Thank you.

I'm sorry to hear about the issues you've encountered with your deliveries and the condition of the items. That sounds frustrating and not at all what we aim for. Please reaching out to our customer service line at 1 (866) 839 2888 for further assistance.

We apologize for the inconvenience and frustration you experienced with the sink coming unattached after such a short period. It's disheartening to hear that the proposed solution from the manufacturer didn't meet your expectations. Your feedback is important to us, and we're sorry that the product did not meet your needs. We appreciate you sharing your experience. Please try contacting our customer service team again at 1 (866) 839-2888 to find a resolution to this issue with the manufacturer.

It sounds like you've been through a lot with these vanities with the paint chipping on both. Call our costumer service line at 1 (866) 839 2888 for further assistance with this problem.

Thank you for your feedback! We're glad to hear that you found the hanging hardware convenient and that the mirror arrived undamaged. We'll take note of your feedback regarding the surface and strive to improve. Enjoy your new mirror!

We apologize for the inconvenience caused by the damages to your vanity. Your satisfaction is our priority, and we strive to ensure that our products meet the highest quality standards. To address this issue promptly, we kindly ask you to reach out to our Customer Service team. They will assist you with the necessary steps to resolve the problem with the chipped paint and broken door hinges. Your feedback is valuable to us, and we appreciate your time and understanding.

We appreciate you taking the time to provide feedback on your recent purchase, and we sincerely apologize for the issues you've encountered with the vanity. We understand your concerns regarding the paint quality and the perceived durability, and we want to assure you that we take these matters seriously. we would like to reassure you that the vanity is thoroughly tested and manufactured to meet safety standards. We understand the importance of a durable and well-finished product, especially in a bathroom setting. Once again we apologize for any inconvenience this has caused and take your feedback seriously as we strive to improve our products and ensure customer satisfaction. .

We sincerely apologize for any inconvenience caused by the imperfections in the product you recently purchased from us. It has come to our attention that there were scratches in the paint and defects on the top, and we deeply regret that your experience did not meet the high standards we strive to uphold.

Please contact us via our website at www.ovedecors.com and create a parts order to get in contact with us. We look forward to hearing from you!