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Customer Reviews for Home Decorators Collection Thornbriar 30 in. W x 22 in. D x 34 in. H Bath Vanity Cabinet without Top in Cement

Internet #302174719

Model #TB3021-CT

Store SKU #1002598441

  • Fully assembled bathroom vanity, ready to install
  • 3 full-extension drawers provide ample storage space
  • Fits a 31 in. W x 22 in. vanity top; not included

Customer Reviews

  • 4.1
    out of 407 reviews
  • 78% recommend this product
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Showing 1-30 of 407 reviews
It was really a simple purchase. All went ok. However, always feel a bit scared that the piece is broken inside after we take it home and would not want to have the hassle of returning it. Got lucky this time.
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  • Verified Purchase
1 found this review helpful
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  • Verified Purchase
by
  • Verified Purchase
Glaring design flaw
Because of the placement of the drawers the grouping for the drain and hot and cold water supply's would have to be so tight as to be redone to clear the drawers. We returned it and got an RTA which is real wood instead of the particle board this one is made of.
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Response from Hampton Bay Products TeamJun 19, 2023
Hello JT, Thank you for your review. We are so sorry to read that you were not happy with the design of the cabinet and unhappy with the quality of the piece. Although we understand your concerns and decision to return the item, we do want to reassure you that we are very dedicated to customer satisfaction and quality; rest assured we stand behind our Warranty for manufacturer defects. Therefore, we truly appreciate your feedback and will be sure to use your review as a guide towards actively improving our products and customer experience. Best Regards. WoodCrafters
    The vanity was the perfect size for our bathroom and...
    The vanity was the perfect size for our bathroom and color was just the shade that we needed
    by
    • Verified Purchase
    The cabinet was true to size and the hardware is...
    The cabinet was true to size and the hardware is very rich looking. A few of the drill holes were a perfect match up, but it was easy to correct
    by
    • Verified Purchase
    this is a piece of junk!
    nothing lines up, had to take everything apart to try to somewhat make it work, all the drawers are crooked, came with drilled holes were they had missed the drawer plates, the screws holding the drawer plates were too long and broke through the finish, this is a piece of crap, I don't know how it made it through to the shelves at it should have had no les than 5 pieces replaced completely
    by
    Response from Hampton Bay Products TeamJun 7, 2023
    Hello junk, Thank you for your review. We are so very sorry to learn that you received a cabinet with quality, construction, and alignment concerns. Our cabinets and vanity tops are designed and tested for quality and durability to provide trouble-free use. Please rest assured that we stand behind our products and our warranty for manufacturer defects. Although we appreciate that you were able to rectify the situation on your own, and if you are able to do so, we would like to ask that you reach out to our Customer Care team so that we may learn from, and review your experience with our quality leaders. You may reach out to our Customer Care team by e-mailing them at CustomerCareWC@masterbrand.com; we ask that if you choose to reach out that you do clarify in the subject line that you were directed to reach out. Nevertheless, please know that we value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards. WoodCrafters
      by
      • Verified Purchase
      Overall it is nice but the drawers don’t all line...
      Overall it is nice but the drawers don’t all line up when closed.
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      • Verified Purchase
      It's the year 2023... How we still make things...
      It's the year 2023... How we still make things like this.? What is that back piece that sticks out off the frame thus leaving a 1/4" air space between the vanity and the wall ?. Once you take drawers its a nightmare putting them back and after that they dont slide smoothly anymore. If you put them back and you change their location (they are the same size) they won't align up anymore. Inside partitions are held in place on top by metal angles only. when you try to fasten the vanity against the back wall you need a filler piece because the back cover ( 1/4" thick)does not go all way up to the top of the frame.
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      Response from Hampton Bay Products TeamApr 18, 2023
      Hello MM11, Thank you for your review. We are so sorry to read that you have had an unfavorable experience with the Thornbriar vanity. If you are able to do so, we would like to ask that you reach out to our Customer Care team so that we may learn from, and review, your experience with our quality leaders. You may reach out to our Customer Care team by e-mailing them at CustomerCareWC@masterbrand.com; we ask that if you choose to reach out that you do clarify in the subject line that you were directed to reach out. Nevertheless, please know that we value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards. WoodCrafters
      • Verified Purchase
      After opening there were many screws loose inside due to...
      After opening there were many screws loose inside due to a bag that was stapled inside one of the drawers had broken. With no instructions, there was no way of knowing what these screws were used for. A couple of ball bearings had fell out while removing the drawers. I had to carefully work hard to reinstall them before putting the drawers back in.
      by
      • Verified Purchase
      Missing the door nobs...
      Missing the door nobs
      by
      Response from Hampton Bay Products TeamApr 11, 2023
      Hello SHARON, Thank you for your review. We are very sorry to read that you are missing the decorative hardware for your vanity. We best suggest reaching out to our Customer Service team so that they may assist you with a warranty claim. You may reach out to our Customer Service team by calling 1-800-235-7747 (Mon- Sat / 8 AM CST - 5 PM CST) or by e-mailing them at customerservice@masterbrand.com. Best Regards WoodCrafters
      • Verified Purchase
      Looks great easy to install...
      Looks great easy to install
      by
      • Verified Purchase
      Nice concept and design, poorly built
      First, the good: this was the design I was looking for, and the opening in the back aligned perfectly with our plumbing. The soft-close on the doors and drawers is perfect. The drawers slide beautifully. It's a nice design. Now, the bad: the box said it was a little under 36" wide -- the perfect size to replace our old, chipped 1980s style vanity yet keep the vanity top. However, it was 36.75" wide -- too wide to fit the opening. It was built with a lot of internal gaps. I believe it's MDF (or maybe particleboard) stapled together using plastic angle braces to connect the pieces. It's tedious to disassemble. But, having banged up the edges trying to put it in place and not wanting to drag the vanity back downstairs and to the store, I took it apart and tightened everything up. It was now 36 1/8" wide at its widest point -- a hair too big. A few boards were cut longer than the rest. So, I trimmed the long boards. It now fits nicely in the space and holds up the vanity top. The drawers and doors still work. It was a pain to install, but it serves its purpose now. The paint also scrapes off easily. But, it needs a new coat of paint, anyway, after rebuilding it. So, no real loss on my end
      by
      • Verified Purchase
      warped drawers and top front brace
      was very disappointed in the quality of craftsmanship. the drawers dont all look the same some corners stick out farther when closed and the top front brace is warped in the middl. i would not recommend it at all
      by
      Response from Hampton Bay Products TeamApr 3, 2023
      Hello 1234, Thank you for your review. We are truly sorry to read that you received a vanity with warped drawer face fronts. Our cabinets and vanity tops are designed and tested for quality and durability to provide trouble-free use. If you have not yet received assistance from Home Depot, you are more than welcome to reach out to our Customer Care team by e-mailing them at CustomerCareWC@masterbrand.com; we ask that if you choose to reach out that you do clarify in the subject line that you were directed to reach out. Nevertheless, please know that we value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards. WoodCrafters
        Vanity Cabinet
        It's a nice cabinet but for the price it seems they could have made the sides about a 1/4" longer. There are panels on the back that do not allow the cabinet to fit flush against the wall. I bought a piece of trim and painted it the cabinet color to hide the gap and attached it on the side at the back.
        by
        • Verified Purchase
        • Recommended
        1 found this review helpful
        Drawers not marked for where they go...
        Drawers not marked for where they go
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        • Verified Purchase
        Definitely good quality! Love the height and the drawers are...
        Definitely good quality! Love the height and the drawers are large and deep. So glad I decided on this vanity, would buy it again.
        by
        • Verified Purchase
        Very well made and true to size!...
        Very well made and true to size!
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        • Verified Purchase
        Poorly built
        Only "flat top" vanity tops will fit. There's a 1" bow in the cabinet due to no reinforcement. It's alright for a flip house, I guess, but don't count on quality.
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        Response from Hampton Bay Products TeamJan 23, 2023
        Hello Tyler, Thank you for your review. We are so sorry that you received a cabinet with quality concerns. Even though we understand that you have chosen to keep the vanity, and only if you are able to do so, we would like to ask that you reach out to our Customer Care team so that we may review your experience with our quality leaders. You may reach out to our Customer Care team by e-mailing them at CustomerCareWC@masterbrand.com; we ask that if you choose to reach out that you do clarify in the subject line that you were directed to reach out. Nevertheless, please know that we value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards. WoodCrafters
          Poor quality for the price Cabinet was loose and wobbly cheap...
          Poor quality for the price Cabinet was loose and wobbly cheap plastic corner brackets that had cheap staples to hold the unit together. Did see some reinforcing to make it more sturdy
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          Response from Hampton Bay Products TeamJan 17, 2023
          Hello Kevin, Thank you for your review. We are so sorry to read that you were not happy with the overall quality of the Thornbriar vanity cabinet. Although we do not assign the retail costs to our products, we are sorry for your unfavorable experience with the quality of the item. Please rest assured that we stand behind our products and our warranty for manufacturer defects. Although we appreciate that you were able to reinforce the cabinet on your own, and if you ever experience an issue or concern with the cabinet, you are more than welcome to reach out to our Customer Care team by e-mailing them at CustomerCareWC@masterbrand.com; we ask that if you choose to reach out that you do clarify in the subject line that you were directed to reach out. Nevertheless, please know that we value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards. WoodCrafters
          • Verified Purchase
          So So
          Decent vanity but other cabinets are designed better. The drawers rub each other, not very well built. Also another vanity I bought had alternative dark hardware, this one did not.
          by
            • Recommended
            by
            • Verified Purchase
            ☹️
            Gap in front door 😤… not 1 or 12 screws are long enough for drawer handles .. quality control sucks ..
            by
            Response from Hampton Bay Products TeamDec 1, 2022
            Hello notsolucky, Thank you for your review. We are sorry to read that you have had an unfavorable experience with the unit. Our cabinets and vanity tops are designed and tested for quality and durability to provide trouble-free use. If you have not yet received assistance from Home Depot, you are more than welcome to reach out to our Customer Care team by e-mailing them at CustomerCareWC@masterbrand.com; we ask that if you choose to reach out that you do clarify in the subject line that you were directed to reach out. Nevertheless, please know that we value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards. WoodCrafters
              • Recommended
              by
              • Verified Purchase
              by
              • Verified Purchase
              Considering the price would have expected better quality. The...
              Considering the price would have expected better quality. The draws would not close because the frame was warped. Had to put something in place to push frame out so draws would line up and close, should have looked elsewhere for better quality.
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              Response from Hampton Bay Products TeamOct 4, 2022
              Hello ROBIN, Thank you kindly for your review of the 48 in. W Thornbriar Bath Vanity in Polar White. We are truly sorry for your unfavorable experience with the quality and condition of the vanity. Although we understand that you have chosen to keep the unit, please know that if ever you experience an issue or concern, you are more than welcome to reach out to our Customer Care team by e-mailing them at CustomerCareWC@masterbrand.com; we ask that if you choose to reach out that you do clarify in the subject line that you were directed to reach out so that they are aware that this is a known issue. Nevertheless, please know that we value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards. WoodCrafters
              • Verified Purchase
              by
              • Verified Purchase
              Looks nice. Quality is just OK....
              Looks nice. Quality is just OK.
              by
              • Verified Purchase
              The ball bearings in the drawer rails fall out. The...
              The ball bearings in the drawer rails fall out. The drawers barely fit into the rails as the rails are too far apart. If not careful the drawer will fall out of the rails.
              by
              Response from Woodcrafters Home Products TeamSep 8, 2022
              Hello GEORGE, Thank you for your review. We are genuinely sorry to learn you are experiencing concerns with your hardware. We best suggest reaching out to our Customer Care team by e-mailing CustomerCareWC@masterbrand.com in order to review your concerns. Should you choose to reach out, please reference “Recent Product Review” in the subject line of your email. Nevertheless, please know we truly value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards. WoodCrafters
              • Verified Purchase
              Showing 1-30 of 407 reviews

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