Customer Reviews for Hotpoint 24 in. Built-In Front Control Dishwasher in Black, 64 dBA

Hey there, so glad to know how happy you are with your new dishwasher and that it's doing such a great job! We're sorry it's smaller than your last, but please know we're here or on social media if you need help with anything down the road. Welcome to the Hotpoint family! Guy@Hotpoint

Hello - Thanks for the review. We're very glad that over the years you have been pleased with your Hotpoint appliances and hate that your recent dishwasher purchase isn't what you were expecting. We can totally understand how disappointing this must be and we truly do apologize. Please make use of the warranty by scheduling service. You can schedule an appointment by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm We're always happy to help if any questions or concerns ever come up. Thanks again. -Mikayla@Hotpoint

Hello there - We are so glad that you're finding your new dishwasher easy to use and that you're satisfied with the finish and the purchase overall! This is wonderful to hear. Please feel free to reach out to us with any questions you may have in the future. We're very grateful to have you in our Hotpoint Appliances family! Take care, Kelsey@Hotpoint

Hello, thank you for taking the time to reach out to us regarding your new dishwasher. We're sincerely sorry that you have not been pleased with the rack design and truly understand your frustration. If you haven't done so already, we recommend you check out page 15 of your owner's manual, linked here, for our loading suggestions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55114-1.PDF We hope this helps! Please feel free to reach out with any further questions you may have. -Chris@Hotpoint

Hello, thank you for taking the time to reach out to us about this. We're so sorry to hear that some parts of your dishwasher have broken off so soon into its lifespan and that you have not been pleased with the design of the lower rack and understand your frustration. We have passed your comments along to our dishwasher design and development team for future improvement and consideration. Regarding the parts that have broken off, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope this helps! -Chris@Hotpoint