There was a flaw in the thread, it didn't screw-in properly.
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Response from InSinkEratorDec 21, 2023
Hi Hank, thanks for taking the time to share your feedback, and we're sorry for any inconvenience this has caused. We take product design and quality very seriously, and we apologize for falling short in your case. If we can do anything else for you, please contact us directly through https://support.insinkerator.com/app/ask.
Verified Purchase
Nov 29, 2023
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Verified Purchase
Nov 29, 2023
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Verified Purchase
Nov 16, 2023
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Verified Purchase
Nov 16, 2023
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Verified Purchase
Nov 15, 2023
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Verified Purchase
Nov 15, 2023
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Verified Purchase
Nov 8, 2023
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Verified Purchase
Nov 8, 2023
Fit perfectly, went in easily.
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Verified Purchase
Nov 8, 2023
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Verified Purchase
Nov 6, 2023
Poor quality, company makes excuses:
I am on my third one in less than a year. The black peels off pretty quickly, and no sinkerator I have not used and abrasive chemicals and had any nicks on it. It still peels off, uniformly starting around the edges.. I can’t find another black one available so until I do I will keep re-buying this one thanks to Home Depot’s great return policy.
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Response from InSinkEratorNov 8, 2023
Hi Amilie, we're sorry to hear about the trouble you've experienced with the black peeling off your sink flange. Your feedback is valuable to us, and we take such matters seriously. Our engineering team is actively looking into ways to enhance our products, and we appreciate your patience. If you need assistance or have other concerns, please feel free to contact us via https://support.insinkerator.com/app/ask.
Oct 26, 2023
Great ?
Just the right fit in my kitchen sink
Oil Rubbed Bronze, Looks Beautiful ?
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Verified Purchase
Oct 25, 2023
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Verified Purchase
Oct 25, 2023
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Verified Purchase
Oct 19, 2023
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Verified Purchase
Oct 18, 2023
Worked as expected. Fit perfectly and matched our faucet
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Verified Purchase
Oct 15, 2023
Flange chips
Don’t buy black flange chipped after 3 months. Now we have to replace- disappointing!
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Response from InSinkEratorOct 20, 2023
Hi Bainbridge3452, thanks for sharing with us. We understand how disappointing this experience must have been for you, and we're sorry. The matte black finish has powder coating on the stainless-steel flange. Exposure to chemical or abrasive cleaners can affect the surface as well as any sharp item that might scratch, nick, or gouge the finish. We recommend the use of a damp cloth for cleaning purposes. Our engineering team is constantly looking for ways to improve our products. If we can do anything else for you, please don't hesitate to contact us via https://support.insinkerator.com/app/ask.
Oct 4, 2023
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Verified Purchase
Sep 28, 2023
I only need to return this because I wasn’t aware that it was included and assembled on a new garbage disposal….
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Response from InSinkEratorSep 28, 2023
Hi Carol Ann, thanks for sharing your feedback, and we're sorry to hear that you were not informed about the parts included in the package. All of our household disposers come with a mounting assembly that includes the sink flange. If you need assistance in returning the item, please contact our HD.com customer service department at 800-430-3376, any day between 6 a.m. and 2 p.m. EST.
Verified Purchase
Sep 27, 2023
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Verified Purchase
Sep 26, 2023
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Verified Purchase
Sep 25, 2023
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Verified Purchase
Sep 21, 2023
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Sep 7, 2023
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Verified Purchase
Sep 6, 2023
Wrong color for Brushed moderne brass
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Response from InSinkEratorSep 8, 2023
Hi James, thank you for leaving your comments, and we're sorry to hear that you ordered the wrong color. Finishes vary among our products and may need to be compared in person to confirm they match. Our Finish Matching Guide is also a helpful tool available on our website that compares our finishes with others to help you select the best option for your kitchen. Check out this link: https://insinkerator.emerson.com/en-us/insinkerator-products/water-dispensers/faucets.
Verified Purchase
Sep 6, 2023
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Verified Purchase
Aug 30, 2023
Happy that it came in this finish
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Verified Purchase
Aug 21, 2023
Horrible product
I have had this installed in my sink for 7 months and already all of the black coding is flaking off. Horrible product. Would not recommend.
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Response from InSinkEratorAug 23, 2023
Hi Tiffany, thanks for sharing with us, and we're sorry to hear about the experience that you've had with your sink flange. The matte black finish has powder coating on the stainless-steel flange. Exposure to chemical or abrasive cleaners can affect the surface as well as any sharp item that might scratch, nick, or gouge the finish. Like many other coated products, the finish may also wear over time. We recommend the use of a damp cloth for cleaning purposes. Our engineering team is constantly looking for ways to improve our products. If we can do anything else for you, please don't hesitate to contact us via https://support.insinkerator.com/app/ask.