Customer Reviews for KOHLER Cimarron 12 in. Rough In 2-Piece 1.28 GFP Single Flush Round Toilet in White with Soft Close Seat
- Made of vitreous, ADA comfort height 1.28 GPF 360 swirl flush
- CleanCoat surface treatment prevents stains for easy cleaning
- Soft close toilet seat, wax ring, and hardware included
Customer Reviews
Aug 28, 2024
We purchased 2 of the toilets and they are great! The seat, ring and all the components were included which made it so much easier for our contractor to install. We only had to purchase the water lines.
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Aug 15, 2024
This toilet was the perfect size for our small bathroom. We like the simple yet sleek design and look forward to the water savings from each flush.
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Jul 26, 2024
Leaking Water Tank Garbage!
Easy to install but the gaskets that attaches to the base (water tank) keep on leaking (fast leak) even after adjusting 5 times! Took chance at over tight the screws on water tank now very slow leak with a small cup to catch dripping. I spent so much time and money on this toilet. I spent so much to have it delivered to my top floor and installed. I feel ripped off! First time I bought a Kohler toilet hoping for better quality but NO I am wrong.
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Response from Kohler Product ExpertJul 26, 2024
Timmy121, this is Sarah with Kohler Co. I am truly sorry to hear your new Cimarron Revolution 360 toilet is leaking from the tank upon installation. This is not at all what you should expect during normal use. We would love to connect with you directly to provide a warranty solution. Please email our team at KohlerCustServ@kohler.com. Sincerely, Sarah S. Kohler Customer Service.
Jun 3, 2024
What’s with the toilet seat being too small?
The toilet seat doesn’t look like it belongs with the toilet. It is smaller than the bowl. Very odd.
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Response from Kohler Product ExpertJun 3, 2024
kMac, my name is Jessica with Kohler Customer Service. I am sorry to hear you are not satisfied with the seat packaged with Cimarron complete solution model. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. I am sorry this was not your experience. We would like to hear more about your experience with this product. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
May 22, 2024
Toilet was broken inside packaging
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Response from Kohler Product ExpertMay 23, 2024
Cam, my name is Jessica with Kohler Customer Service. I am sorry to hear your Cimarron toilet arrived damaged. We take pride in our designs and are disappointed that your experience has been less than exceptional. We recommend contacting your point of purchase directly to inform them at to set up an exchange. Please contact our Customer Service team at KohlerCustServ@kohler.com if you have any questions or need additional assistance. We are here to help. - Jessica P. Kohler Customer Service.
May 10, 2024
Check for cracks in the bowl before you install!
My plumber recommended Kohler toilets because of their reputation. I got mine directly from the store and the plumber installed it but after a week of water pooling around the rim of the toilet I had to call them back out. Turns out there were multiple cracks in the bowl causing slow leaks. Because the problem wasn't the plumber's fault I ended up having to pay for the reinstallation. So this $230 toilet has now cost me an extra $300 in labor costs.
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Response from Kohler Product ExpertMay 10, 2024
Hi Will, this is Paige with Kohler Co. I am very sorry to hear your Cimarron toilet bowl arrived to you damaged and that you incurred additional labor costs. I can certainly understand how this would be frustrating and we would love to connect with you directly to determine a resolution. Please email our team at KohlerCustServ@kohler.com. Thank you, Paige S., Kohler Customer Service
May 8, 2024
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Response from Kohler Product ExpertMay 8, 2024
Hi, this is Jessica with Kohler Co. I'm sorry to see you aren't completely satisfied with your Kohler product. We would like to connect with you to learn more about your experience and find out how we can help. Please email our Customer Service team directly at KohlerCustServ@kohler.com. We are here and happy to help! –Jessica P. Kohler Customer Service.
Feb 26, 2024
Great toilet
We aren’t new to the Cimmaron toilet. Had them in our last house. Replaced our old ones that the builder put in about 20 years ago, Crane brand. No comparison. Kohler makes beautiful products. Love this toilet. It’s modern and sleek and flushes well!
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Feb 5, 2024
Awful quality control
I wish I could put a review on the functionality of this toilet but haven't even made it to the finish. Purchased this twice cracked at the tank on both. Not sure if this is Cheapos fault or Kohlers fault but this cost me time and money. I'm done shopping for this brand and Cheapo✌️
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Response from Kohler Product ExpertFeb 7, 2024
TimmyB, my name is Jessica with Kohler Customer Service. I am sorry to hear that you have received a broken Cimarron tank twice. This is nothing you should expect when you choose Kohler. We would like to connect with you to learn more about your experience with this product. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Jan 17, 2024
Kohler Toilet
I had my plumber come out to install this toilet. I was very disappointed in the quality of the soft close seat which was one of my reasons for purchasing this model. The seat is very flimsy cheap plastic and I see myself replacing it with something more substantial. The description stated it had an installation ring which was not in the box.
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Jan 3, 2024
Koehler Disappointment
Have Koehler Cimmeron past experience but this new design does not measure up. Rev360 sounds good but totally misses the back of the toilet. Double trough ring in the front is poorly thought out as anyone sitting to pee is very likely to hit this wash ring and splash up and out of the front of the seat and the toilet. All other aspects on this toilet are average toilet performance.
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Response from Kohler Product ExpertJan 5, 2024
RSR64, my name is Jessica with Kohler Customer Service. I am sorry to hear of trouble you are having with your Cimarron toilet. The chain connecting to the trip lever should be taut. If there is any slack, it should be tightened to remove the slack. The water level can also be checked. The water level in the tank should be at the water line which is marked on the inside back wall of the tank or on the flush valve. The refill tube can be checked as well. It should be connected at both ends connecting the fill valve to the center of the canister valve. If either end is disconnected, it should be pushed back into place. Please also ensure there is water coming out of all of the holes around the toilet bowl. If the issue continues, please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Dec 10, 2023
Kohler Cimarron Rev360
Kohler Aqua Piston toilet, everything went well, seals between tank and toilet had to be seated correctly. 40yrs on the old toilet-20 yrs wax ring/supply valve. Used 1/4 turn valve, stainless hose, reinforced thick wax ring.
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Dec 8, 2023
Product design and quality issues
I am compelled to review as I had to replace the first one due to cosmetic defects and the second due to quality defects. The first one had a large chip on top of the bowl. Luckily I found before I disassembled the box. I had the second one all installed and notice there was leak. It was not from the tank or the base, but from a pinhole in toilet seat mounting hole.I returned that one, too. On both the tank has to seat just right, otherwise leaks. Upgraded to a Santa Rosa. See that review.
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Response from Kohler Product ExpertDec 11, 2023
Hello GusL, this is Lisa with Kohler Co. I am sorry to hear of the concerns with the toilets that you have received. We are more than glad to help. Please feel free to reach out to us at KohlerCustServ@Kohler.com for further assistance. We look forward to hearing from you. Sincerely, Lisa A., Kohler Customer Service
Dec 2, 2023
Kohler quality control Cost me thousands of $
toilet looked to be decent quality. I followed the directions and the toilet leaked while we were away for thanksgiving. at first I thought it was the toilet bolts, but then after watching it and taking it apart, we saw that it was coming through the factory seal of the flush valve. I took apart the flush valve which was supposed to be already installed by Kohler and there was a defective gasket. This flooded my entire basement bathroom and soaked my sub floor.
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Response from Kohler Product ExpertDec 5, 2023
Mike, this is Sarah with Kohler Co. I am very sorry to hear what has happened during Thanksgiving. We take matters like this seriously and would like to connect with you promptly to find the best solution. Please email our team at KohlerCustServ@kohler.com for additional assistance. We are here and happy to help! Kindly, Sarah S. Kohler Customer Service
Nov 24, 2023
Stay away from Kohler toilets…waste of money.
Wasted my time and money with this toilet. Terrible product and design when attaching tank to bowl. Did everything as instructed and still leaked at the seal of the tank. Reseated the tank twice with same results…no over tightening of tank bolts but still ended up with the base of the bowl cracking! Very disappointing after spending more money on a more expensive Kohler model toilet expecting the best, but nope. Again, waste of money and will not consider Kohler toilets again! Stay away!
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Response from Kohler Product ExpertNov 26, 2023
ttam, my name is Jessica with Kohler Customer Service. I am sorry to hear of your disappointment with the Cimarron toilet. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer's expectations. We would like to hear more about your experience with this product. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Nov 16, 2023
damaged
I had one toilet arrive broken. No visible damage to box. Can i return to store?
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Response from Kohler Product ExpertNov 22, 2023
Hi John, this is Sarah with Kohler Customer Service. I am very sorry to hear about the condition your toilet arrived in. If the toilet has not yet been installed, we recommend contacting your point of purchase directly to inform them and to set up an exchange. Should you need additional assistance or have any questions, please email our team at KohlerCustServ@kohler.com. Sincerely, Sarah S. Kohler Customer Service
Nov 16, 2023
2 Toliets down and moved on.
First toilet had a crack on the interior of the bowl. Every time it was flushed it acted like a bidet and splashed off the seat and made a mess. Bought a new one to replace it and neither the tank lid or seat fit. Ended up taking both toilets back and getting another brand. Definitely don’t get what you pay for with this price tag.
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Response from Kohler Product ExpertNov 16, 2023
Wert, my name is Jessica with Kohler Customer Service. I am sorry to hear of the troubles you had with the Cimarron toilets. This is nothing you should expect when you choose Kohler. We would have liked the chance to connect with you and aid in a resolution. If we may further assist in any way, please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Oct 13, 2023
tank leaks. was dirty. lid doesn’t fit.
The lid is wobbly and it doesn’t fit on. There’s nothing I can do to stop the tank from leaking and yes I put the gaskets on right. not my first install. not happy. flushes so that’s good.
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Response from Kohler Product ExpertOct 17, 2023
dave, my name is Jessica with Kohler Customer Service. I am sorry to hear your Cimarron toilet is leaking. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. I am sorry this was not your experience. We would like to connect with you to aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Sep 19, 2023
The brand means nothing anymore!
Bought this Kohler toilet two weeks ago, was working great and now the floater doesn’t work and leaks constantly. Have to buy a new fill valve. Not the money or the work, the fact that you soend more money to get better quality but you don’t! Highly dissapointed!
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Response from Kohler Product ExpertSep 20, 2023
Ricardo, my name is Jessica with Kohler Customer Service. I am sorry to hear of the trouble you are experiencing with your Cimarron toilet. The chain connecting to the trip lever should be taut. If there is any slack, it should be tightened to remove the slack. The water level can also be checked. The water level in the tank should be at the water line which is marked on the inside back wall of the tank or on the flush valve. The refill tube can be checked as well. It should be connected at both ends connecting the fill valve to the center of the canister valve. If either end is disconnected, it should be pushed back into place. There can be debris in the fill valve from installation that can cause the valve to run, the following link is to an instructional video showing how to flush out the valve: https://bit.ly/3jHPtXT. If the issue continues once the above has been verified, please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Aug 25, 2023
Great Purchase!
Excellent product! If it were upside down it would suck the nails right out if the floorboards! Fits well with our space, too!
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Jul 12, 2023
My wife really likes! Good looking toilet ? that works well. We bought two. Installation was a breeze. Could not have made a better choice for our home.
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Jun 28, 2023
Poor tank to bowl fit and fasteners - leaks
Kohler used to use a three bolt attachment system of tank to bowl. This model has two, and it leaked at the tank after installation. Removed a second time, when tightening the screws the tank shattered upon re-installation. While Kohler states "do not overtighten" they supply no torque values. Poor design.
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Response from Kohler Product ExpertJun 28, 2023
Duane, my name is Jessica with Kohler Customer Service. I am sorry to hear of the leaking you experienced with the Cimarron toilet. The grommets should be pushed all the way into the tank with the long end pointed upward and lay flat against the bottom of the tank. The hardware should be tightened no more than 1/4 turn past hand tight. The following link is to the installation video as well: https://bit.ly/3JD43ip. We would like to speak with you further. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Jun 24, 2023
Everything's Noisy
Biggest complaint is the lightweight slow close seat, and any movement on it squeaks like a wooden ship, terribly annoying at night. Attempting to apply grease to see if that works. Second, a lot of noise from the 360 water flushing inside the bowl and from the inside of the tank. Third, the 360 ledge doesn't fully drain off the water after a flush, so it quickly becomes stained from mildew, despite weekend cleanings.
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Response from Kohler Product ExpertJun 27, 2023
NoneYeah. my name is Jessica with Kohler Customer Service. I am sorry to hear you are not satisfied with your Cimarron toilet. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer's expectations. We would like to hear more about your experience with this product. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Jun 10, 2023
Hairline cracked formed bottom of bowl.
Purchased around March 2017. It has now formed a hairline crack in the bottom of bowl. Normal use nothing excessive. Installed in a half bath after purchase. Toilet should last a lot longer. Otherwise had no issue with toilet.
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May 16, 2023
Flushes like a Water God
I did upgrade from an older Kohler. Sub floor repaired and *Always Flange above finished floor. I had to shim to level.
Very perfect condition and functionality. The handle feels tight and strong. I would recommend the extra $ for this 360 swirl. It’s like boom! it looks almost like the water is thrown down the drain!
I did not use their wax ring. i used the rubber Flushmaster seal. It’s blue and black. **Buy that too when you pick this one up.
Be careful anything will flush. Its got power
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Apr 27, 2023
Powerful
It has a powerful flush.
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Apr 10, 2023
Very poor quality control
First one purchased new from big box store. Brought it home, opened it up and it had a cracked tank. Ok, maybe it was the store that damaged it. Returned for a replacement. Brought it home, opened it up. Broken base, and the huge chunk missing wasn't even in the box. Clearly broken from the factory. All boxes were factory sealed. Returned for a 3rd replacement. Opened the box, not broken. Installed, turned on the water and it's leaking. Further investigation and it's their gasket on the fill valve that is damaged from being compressed on the inside of the tank with a piece of splattered ceramic. So I'm 3 toilets in, a wasted weekend of 3 trips of loading and unloading toilets now left to deal with customer service so they can hopefully send me a part to fix their mistakes?
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Response from Customer Service Apr 11, 2023
Kevin12, my name is Jessica with Kohler Co. I am sorry to hear your Cimarron toilets were received broken and with a faulty gasket. This is nothing you should expect when you choose Kohler. We would like to connect with you to aid in a resolution. Please contact our Customer Service team at 1-800-456-4537. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Customer review from kohler.comApr 5, 2023
My husband loves this toilet, I have not used it...
My husband loves this toilet, I have not used it as it is in my powder rm. It seems like a good toilet. When my husband said a man's toilet I didn't understand. I know now what he meant by man's toilet. I've always favored the round. I did read reviews, but I don't use the tablets in my toilet or anything to make the water blue. The toilet flushes all waste with no problems so my husband says. So it's a Good buy!
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Feb 10, 2023
Defective toilet
Few hours after installing the toilet I noticed a clean water leak from the front side of the bowl. I suspected the wax ring didn't seal since there was no leak from the tank. I removed the toilet and reinstalled with a new wax ring. The same thing happened after few hours. After further inspection, I noticed the leak was coming from a patched up place in the porcelain underneath the bowl. This was very frustrating since I had to install it twice just to end up returning the unit.
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Response from Kohler Product ExpertFeb 14, 2023
Hi Mher, this is Lisa with Kohler Co. I am sorry to hear of the concerns you encountered with your toilet and its installation. This is not something you should anticipate when purchasing a quality Kohler product. Please feel free to reach out to us at KohlerCustServ@Kohler.com if you would like any additional assistance. We are more than glad to help. Sincerely, Lisa A., Kohler Customer Service
Jan 30, 2023
Toilet seat cracked at factory seam
We purchased 5 of these toilets. We are snowbirds and use two of them 4-6 months out of the year. One cracked at the factory molded seam 2 years after installation. This in in a 2nd bathroom that isn’t used a lot, let alone only for half of the year! I reached out to customer service and they want to charge more than I could purchase a new one for at my local home improvement store. Not good customer service! I Not a good investment if the seats crack!!!!
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Response from Kohler Product ExpertFeb 1, 2023
Hello Sunny4, my name is Meli with Kohler Co. I am sorry to read the seat on your Cimarron toilet developed a crack. The installation of this toilet seat’s Quick Install hardware must be followed carefully to ensure it is properly tightened. If the seat is loose on the bowl or the hardware is not tightened correctly the seat can develop a crack. All of our toilet seats carry a 1-year warranty, and regret your seat was outside of the warranty period. We would like to review your claim, please email our customer care team at KohlerCustServ@Kohler.com. We look forward to hearing from you. Sincerely, Meli A., Kohler Customer Service
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