Kohler failed with this one. The Arm is to short to hold a full roll of TP. It won’t spin and because the TP butts up against the wall and the arm. I would look at a different brand if I were you
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Response from Kohler Product ExpertApr 26, 2023
blLittleton, my name is Jessica with Kohler Customer Service. I am sorry to hear you are not completely satisfied with your Rubicon toilet paper holder. The spindle on this toilet paper holder sits 3-7/16" from the finished wall. This should allow you to use a standard roll of toilet paper. Please email our Customer Service team at KohlerCustServ@kohler.com for additional assistance. We're here to help! - Jessica P. Kohler Customer Service.
1 found this review helpful
Jun 26, 2018
It Holds Toilet Paper
[This review was collected as part of a promotion.] This product is okay. Ultimately it does what it’s supposed to and holds toilet paper. My first issue with the holder was that it’s rigid in that you can’t rotate the holding arm. Allowing a 180 degree rotation would allow you to choose if you want the arm to face towards the wall or toward the front of the toilet assuming you’re placing it on a plane that’s parallel to the toilet. A ton of hanging parts came with this holder - anchors, screws, and some other items I found unnecessary. The screws were 1.5 inches long which is way too long if your installing this on a cabinet as I was. I ended up having to use shooter screws. At the end of the day it works as expected. It looks great and holds the toilet paper as expected.
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Recommended
Customer review from kohler.com
Jun 5, 2024
It arrived with out the set screw
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Response from Kohler Product ExpertJun 6, 2024
Hi Karin, this is Quinn with Kohler Co. I am sorry to hear the Rubicon Toilet Paper Holder is missing the set screw. In order to get a new one I would advise reaching out to us at 1-800-456-4537 M-F 8am to 5pm CST. We hope to hear from you soon. Quinn H. Kohler Customer Service
Verified Purchase
May 29, 2024
Product was as expected. Good delivery and on time. Product in good shape on arrival and easy to install. Satisfied.
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Verified Purchase
May 8, 2024
We love the look it’s Strong durable and fastening options worked well giving us secure fasteners for tile and sheet rock.
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Verified Purchase
Apr 17, 2024
Nice toilet roll holder. I would buy it again
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Verified Purchase
Apr 10, 2024
This holds toilet paper like I have never seen before! I'm pretty sure if space aliens came and used my bathroom, that they would be in awe.
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Verified Purchase
Mar 20, 2024
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Verified Purchase
Jan 17, 2024
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Verified Purchase
Sep 20, 2023
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Sep 14, 2023
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Verified Purchase
Sep 1, 2023
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Verified Purchase
Aug 24, 2023
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Verified Purchase
Aug 9, 2023
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Verified Purchase
Jul 12, 2023
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Verified Purchase
Jul 3, 2023
Doesn’t turn
We bought this for our bathroom remodel and returned it. The big tp rolls do not turn. Rubs against the wall and the toilet paper decorative part that screws into the wall. Needs to be redesigned. Bought another brand that fits great.
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Jun 24, 2023
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Verified Purchase
Jun 8, 2023
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Verified Purchase
Apr 20, 2023
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Verified Purchase
Mar 12, 2023
too short
The bar length is so short that the toilet paper won’t spin
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Response from Kohler Product ExpertMar 15, 2023
Hello Lori, my name is Meli with Kohler Co. The arm/bar on the Rubicon toilet paper holder should measure 6 inches in length, and is compatible with most manufacturers toilet paper roll tubes. Please email our customer care team at KohlerCustServ@Kohler.com if we may be of further assistance, we are here to help. Sincerely, Meli A., Kohler Customer Service
Recommended
1 found this review helpful
Mar 12, 2023
Contemporary style which is what we needed for our bathroom...
Contemporary style which is what we needed for our bathroom remodel. It does it’s job of holding the roll well.
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Verified Purchase
Mar 3, 2023
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Verified Purchase
Feb 22, 2023
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Verified Purchase
Feb 22, 2023
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Verified Purchase
Jan 26, 2023
Easy to install, toilet paper rolls fit nicely...
Easy to install, toilet paper rolls fit nicely
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Verified Purchase
Nov 23, 2022
I'm not sure what happened to Kohler quality but this...
I'm not sure what happened to Kohler quality but this was extremely cheaply made and lightweight. Returned.
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Response from Kohler Product ExpertNov 26, 2022
Cricket, my name is Jessica with Kohler Customer Service. I am sorry to hear you were not satisfied with your Rubicon toilet paper holder. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer's expectations. If we may further assist in any way, please contact our Customer Service team at KohlerCustServ@kohler.com. We are here to help. - Jessica P. Kohler Customer Service.
Verified Purchase
1 found this review helpful
Nov 11, 2022
Strong , economical flush ....
Strong , economical flush .
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Verified Purchase
Oct 30, 2022
Set screw
I have tried multiple times to tighten with the hex screw. Seems to just get looser instead of tighter! Love the look but am very frustrated because I cannot get a tight fit.