Customer Reviews for KOHLER Katun Single-Handle 3-Spray Tub and Shower Faucet in Matte Black (Valve Included)
- Features massage, intense drenching, and wide spray patterns
- Durable construction for long-lasting reliability
- Easy-to-clean surface resists mineral buildup
Customer Reviews
Feb 8, 2023
Not for me.
Returned it before installing due to the reviews (several) for it to leak. I don’t want to install anything that most likely will require servicing or replacement.
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Nov 30, 2022
Rusts and leaks
It has only been about eight months since installing. You have to use Kohler specific parts. I do not recommend this product because my shower handle and tub faucet have both rusted. The matte black chips off easily. Not only that, but the system leaks. Dripping comes from my shower head and from my tub faucet. There’s no way something so new and expensive should already have these kinds of issues. Buyer beware!
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Response from Kohler Product ExpertNov 30, 2022
Familyof5, my name is Jessica with Kohler Customer Service. I am sorry to hear of the leaking and finish issues you are experiencing with your Katun faucet. This is nothing you should expect when you choose Kohler. We would like to connect with you to aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Nov 25, 2022
If you like hot showers, AVOID THIS FAUCET!
Before the Kohler customer support rep pipes up, read this! This faucet features the Rite-Temp valve which is a fancy way of saying that you can't exceed a certain temperature NO MATTER WHAT. My water heater is set at 135, yet this faucet maxes output at about 108 degrees WITH THE TEMP COLLAR REMOVED! This faucet will not get you to a hot steamy shower after a hard work day, and barely gets you a luke-warm bath after the tub warms up. Stay away from Kohler Rite-Temp products!
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Response from Kohler Product ExpertNov 29, 2022
Hi MBoomer, this is Sarah with Kohler Customer Service. I am very sorry to hear your shower valve is not getting hot enough. It is designed to accommodate up to 120 degrees. Please email our team directly at KohlerCustServ@kohler.com so that we may send a replacement valve kit to you. We are here to help. -Sarah S. Kohler Customer Service
Nov 20, 2022
Absolute Trash!
This shower complement is absolute trash. It leaks behind the tub spout and the shower head. Just like all other reviews say. The components look nice but are not functional. So disappointed especially with something at this price point.
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Response from Kohler Product ExpertNov 22, 2022
Hello, my name is Jessica with Kohler Customer Service. I am sorry to hear of the leaking you are experiencing with your Katun shower faucet. This is nothing you should expect when you choose Kohler. Please verify if tightening the showerhead and additional 1/8 turn correct the issue of the leaking and that sealant tape was used. Please also ensure that there was copper piping used between the valve and the spout and that the pipping is 4-3/4"-5" from the wall. If the leaking continues once the above has been verified, please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to helping you soon. - Jessica P. Kohler Customer Service.
Nov 2, 2022
All plastic material
For the price, I was expecting something better . Shower head is fragile, all plastic, the trims for the handle and everything else is all plastic. Except for the tub nose. It’s easy to damage.
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Response from Kohler Product ExpertNov 3, 2022
Hi Nedd, this is Sarah with Kohler Co. I am very sorry to hear you are unhappy with the material of your Katun bath and shower faucet. This faucet is made out of a variety of materials ranging from metals, plastics, and rubber. If there is any way we can be of assistance, please do not hesitate emailing us at KohlerCustServ@kohler.com. Your delight is a top priority. -Sarah S. Kohler Customer Service
Sep 9, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Aug 26, 2022
Ill conceived product. Not designed to standard. Instructions are not...
Ill conceived product. Not designed to standard. Instructions are not accurate, poor design, leaks water. Disclaimer should be placed on the box that says not to be used for replacement; new install only. Spout clamp does not properly seal.
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Response from Kohler Product ExpertAug 31, 2022
BobSagat, my name is Jessica with Kohler Customer Service. I am sorry to hear of the troubles you experienced with your Katun faucet. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer's expectations. We would like to hear more about your experience with this product in hopes that we can find a solution to your concerns. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Aug 26, 2022
Surprisingly, This Kohler Product Is Rubbish
This tub & shower faucet kit is substantially built and beautifully finished. Its internal quality, specifically the 8305 valve cartridge, is decidedly inferior. Less than 5 months after purchase one of my faucets began a substantial drip. Overnight this resulted in a massive calcium deposit on my black tiled shower wall. The REPLACEMENT valve cartridge leaks too. Installing this product could easily require a plumbers visit, and new cartridge, 2 or three times a year, every year!
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Response from Kohler Product ExpertAug 31, 2022
deforeman, my name is Jessica with Kohler Customer Service. I am sorry to hear that your shower valve is not functioning as it should. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer's expectations. We would like to connect with you to aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Aug 25, 2022
Not to Standard; Buyer Beware
The instructions provided are incorrect when it comes to installing the diverter spout. It says that the pipe from the wall should be between 4 1/4 in to 5 in. That is not correct. The pipe should not be no more than 4 1/4 in from the wall, otherwise you will have a 1/2 gap between the wall and the faucet plate. The slip-fit connector for the diverter spout does not seal properly, you will have leaks. Overall this product is a waste of time, go buy another brand and save yourself the headache!
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Response from Kohler Product ExpertAug 25, 2022
Hello ElPayaso, my name is Kassi with Kohler Co. As the manufacturer, we are very interested in providing consumers with a quality product that delivers the expected performance. Anytime we hear of issues encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. Please contact our customer service team at 800-456-4537 M-F from 8AM-5PM CST so we may gather more information and find a resolution for you. We look forward to hearing from you soon! -Kassi D., Kohler Customer Service
Aug 24, 2022
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Aug 24, 2022
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Aug 4, 2022
The valve was faulty and had to be replaced, which...
The valve was faulty and had to be replaced, which Kohler sent us a new one (1-week later). Once it was replaced it stopped leaking through the tub faucet. But it looks fantastic and doesn't leak now.
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Jul 29, 2022
Premium Price for Plastic
It looked great on the picture and no indication the $240 piece was plastic. Really, Plastic. Not plastic components, the outer shell is black plastic. Premium for being black - Plastic!
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Jul 21, 2022
DO NOT BUY! FLOOD WARNING
This unit is for cheap flippers who want something that looks good and is easy to install. The downside to it being "easy to install" is that, in my case, the connection mechanism (not threaded onto a pipe, it's just a screw on bare copper pipe holding back the water pressure pushing the spout away from the wall) failed and caused a flood in my wall and in the spaces beneath my unit.
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Response from Kohler Product ExpertJul 21, 2022
Hello, my name is Jessica with Kohler Customer Service. I am sorry to hear of the leaking you experienced with your Katun faucet. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer's expectations. We would like to connect with you and aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Jul 14, 2022
Tub spout leaks
same issue as every other review, tub soout leaks back inti the wall when the shower is engaged
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Response from Kohler Product ExpertJul 14, 2022
HayesBuildingServices, my name is Jessica with Kohler Customer Service. I am sorry to hear your Katun spout is leaking. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. I am sorry this was not your experience. Please ensure that there was 1/2" copper tube used during installation and that it is 4-3/4" from the wall. If the issue continues after this has been verified, please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Jul 12, 2022
Very satisfied. Excellent product...
Very satisfied. Excellent product
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Jul 10, 2022
Pours water from behind spout
Brand new installation. Water just continually leaks inside then runs down wall. Worst design I’ve ever seen. Shower head is very flimsy plastic. Now of course all the expense for installing it means there’s nothing I can do. Hate this product.
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Response from Kohler Product ExpertJul 12, 2022
Hello JSATX, my name is Meli with Kohler Co. I am sorry to read your Katun faucet is leaking. We would like to assist with your installation, please email our customer care team at KohlerCustServ@Kohler.com. We look forward to hearing from you and helping you resolve this issue. Sincerely, Meli A., Kohler Customer Service
Jul 6, 2022
Great value for the product...
Great value for the product
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Jul 2, 2022
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Jun 23, 2022
After buying 2 different version of this same faucet, it...
After buying 2 different version of this same faucet, it still leaks from the bottom of the tub faucet when the show is running. My GC followed the directions exactly and I bought another one to see if it was a faulty unit. Even the new one leaked.
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Response from Kohler Product ExpertJun 23, 2022
HomeDepotCustomer, my name is Jessica with Kohler Customer Service. I am sorry to hear your Katun shower faucet is not functioning as it should. This is nothing you should expect when you choose Kohler. If the water is still coming out of the tub spout when diverted to the showerhead, please ensure the tube measures 4-3/4" from the wall and that there was copper pipping used between the valve and the spout. If the issue continues after the above has been verified, please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Jun 22, 2022
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May 12, 2022
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May 4, 2022
I Should Have Read The Reviews
I had to replace the shower valve in my bathroom so I decided to update the whole fixture. I had a plumber install this and then I had to have someone come back and replace with a Moen because it was so bad. I lost a lot of water pressure in the shower with this valve and temperature never got above slightly warm. Don’t buy this.
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Response from Kohler Product ExpertMay 18, 2022
Hi Molly, we are very sorry to hear your Katun shower faucet had a low flow, upon installation. This is nothing you should expect when you purchase a premium Kohler product. This showerhead is designed to produce 1.8 gallons per minute. We would love to connect with you directly to better understand the situation. Please email us at KohlerCustServ@kohler.com. Sincerely, Sarah S. Kohler Customer Service
May 4, 2022
Most of the pieces are plastic. Very disappointing...
Most of the pieces are plastic. Very disappointing
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Apr 27, 2022
Unfortunately they didn’t have shut off valves on the control...
Unfortunately they didn’t have shut off valves on the control body. According to our inspectors they need to have water shut off valves on the control body to be compliant with local building codes.
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Response from Kohler Product ExpertApr 29, 2022
JORDAN, my name is Jessica with Kohler Customer Service. I am sorry to hear of your disappointment with the exclusion of stops on the valve body packaged with the Katun tub and shower faucet. The compatible valve is available with stops as K-8304-KS-NA. If we may further assist in any way, please contact our Customer Service team at KohlerCustServ@kohler.com. We are here to help. - Jessica P. Kohler Customer Service.
Apr 19, 2022
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Apr 13, 2022
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Mar 20, 2022
Read reviews before you buy.
Same issue as everyone else, leaks from spout. Horrible design.
Professionally installed by a plumber.
Sad that after two years Kohler didn’t care to fix the issue. Just let more and more people get water damage. Kohler lost its reputation.
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Response from Kohler Product ExpertMar 22, 2022
Hello Kaltenberg91, my name is Meli with Kohler Co. I am sorry to read your Katun spout is leaking. This should not occur when installed properly. We would like to investigate this further, please email our customer care team at KohlerCustServ@Kohler.com. We look forward to hearing from you and helping you resolve this issue. Sincerely, Meli A., Kohler Customer Service
Mar 15, 2022
Leaking at Tub spout due to slip fitting
I am having the same problems others reported with the slip fitting on the tub spout not sealing, this is one of the poorest designs I have ever seen and is clearly a known issue that Kohler continues to ignore.
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Response from Kohler Product ExpertMar 15, 2022
Hello MattG, my name is Meli with Kohler Co. I am sorry to read your Katun bath spout is leaking, this is nothing you should expect when installed properly. Please verify that the 1/2"IPS pipe extends 4-3/4" to 5" from the finished wall. Please email our customer care team at KohlerCustServ@Kohler.com for further assistance, we are here to help. Sincerely, Meli A., Kohler Customer Service
Mar 8, 2022
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Compare Similar Items
Handle Type | |||
|---|---|---|---|
Lever Handle | Lever Handle | Lever Handle | Lever Handle |
Features | |||
No Additional Features | Adjustable Stream, Corrosion Resistant, Self-cleaning Nozzles | No Additional Features | No Additional Features |
Spout Type | |||
Shower/tub diverter | Shower/tub diverter | Shower/tub diverter | Shower/tub diverter |
Spray Pattern | |||
Massage, Vigorous, Wide | Massage, Vigorous, Wide | Rain | Rain |
Number of Faucet Handles | |||
Single Handle | Single Handle | Single Handle | Single Handle |
