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Customer Reviews for KOHLER Kennon 33 in. Drop-in/Undermount 1-Hole Single Bowl Neoroc Granite Composite Kitchen Sink in Matte Black

Internet #206891069

Model #RH8437-1-CM1

Store SKU #1001754615

  • Scratch, stain, chip, and thermal-shock resistant
  • Top Mount or Under Mounted Kitchen Sink Installation
  • 9-1/2" depth provides generous workspace

Customer Reviews

  • 4.4
    out of 1,411 reviews
  • 75% recommend this product
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Showing 1-30 of 1,411 reviews
The sink creates ponding!
I installed this sink myself, which my wife loved cause it was black and we paired it with a nice black glacier bay faucet. I over like the build quality with how it feels. An issue I have is that it scratches quite easily but feels as if the material is really durable. The scratches do show with a black sink. Second issue I have is the ponding. The water does drain but a good amount sits at the middle to drainage even though nothing is blocking it. Please refer to my photo attached.
by
    • Recommended
    1 found this review helpful
    Poor Quality
    Only four months of use and it’s all grated inside the bottom of the sink.
    by
    Response from Kohler Product ExpertJun 4, 2024
    Hi Betsy, this is Sarah with Kohler Co. I am very sorry to hear your your Kennon kitchen sink is marked up. We suggest using a bottom basin rack to help prevent scratches. The two racks that are compatible with your sink are K-5186 (right-bowl) and K-5662 (left-bowl). We offer a warranty on Neoroc kitchen sinks to be free of defects in material and workmanship during normal residential usage for as long as the original consumer owns their home. Finish reduction, scratching, staining and acid or alkaline etching of the finish over time due to use, cleaning practices or water or atmospheric conditions, are not manufacturing defects but are indicative of normal wear and tear. Please email our Customer Service team at KohlerCustServ@kohler.com for further assistance. Thank you. -Sarah S. Kohler Customer Service
      I love my beautiful new black sink!
      by
      • Verified Purchase
      by
      • Verified Purchase
      Not worth the money
      After a short time it stains and is very hard to get rid of. I've followed all directions and suggestions to fix this but it looks 10 years old and is not even a year.
      by
      Response from Kohler Product ExpertFeb 7, 2024
      Disappointed, my name is Jessica with Kohler Customer Service. I am sorry to hear of your disappointment with the finish of your Kennon sink. We take pride in our designs and are disappointed that your experience has been less than exceptional. We do advise the following: apply 1 or 2 teaspoons of mineral oil to a clean, dry cloth. Wipe the sink thoroughly with the cloth to evenly distribute the oil in a thin layer. Allow it to sit for a minute, and then buff away any excess oil. If the issue continues, please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to helping you soon. - Jessica P. Kohler Customer Service.
        1 found this review helpful
        Beautiful Modern Sink
        Picked this sink up in store to upgrade from a stainless steel two basin sink, and I'm very happy with my purchase. I haven't had it for very long so i can't speak on the longevity, but so far it has been great. The material is a true matte black and looks beautiful. The basin is very deep, and I am finally able to wash large pots and pans with no issues. It is hydrophobic and water beads on the surface, I would recommend getting a squeegee to scrape the water that beads up down the drain.
        by
          • Recommended
          Should have purchased sooner
          I was worried that that sink would scratch easily or show water spots but to my surprise it has not. We don’t don’t dry out the sink after each use and it looks spotless. I did purchase a rubber mat for the bottom of the sink to help protect it from my cast iron skillet. There have been times the rubber mat wasn’t in the sink and still no scratching. I am glad I took a chance. This sink looks so much more elegant than my 20 year old double sided stainless sink that was all scratched up.
          by
            • Recommended
            3 found this review helpful
            stunning
            I purchased and installed this sink 1 year ago today and one of the happiest purchases i have made. It is tough and stood up to a kitchen remodel and I even caught my husband and son rinsing paint brushes out in it. I about died but it washed right out and they will not ever attempt that again. I cook everyday and use this sink for everything. No scratches and easy to clean. I use cast iron cookware and still no scratches or chips. I do scrub weekly sometimes more depending on use with dish soap and a scrub brush and then rinse out with water. Once a month i will use orange oil to bring out the shine and keep water spots off. Just had to say I love this sink
            by
              • Recommended
              6 found this review helpful
              Great price, delivered within 3 days. Looks great!
              by
              • Verified Purchase
              I will be replacing this sink.
              This sink looked good new; after a month of wear, it was clear it was made to encourage me to buy their coating to maintain it. Not used to doing anything except keeping my sink clean. There are scratches that the coating only temporarily hides when applied. We bought this house and will be remodeling soon. The sink will be trashed. I like Kohler products. I have 9 Kohler toilets between 2 houses that are great. This product is a looser.
              by
              Response from Kohler Product ExpertJun 15, 2023
              Hello, my name is Jessica with Kohler Customer Service. I am sorry to hear you are not satisfied with the finish of your Kennon sink. The recommended cleaner is Kohler Neoroc cleaner. We also advise to apply 1 or 2 teaspoons of mineral oil to a clean, dry cloth. Wipe the sink thoroughly with the cloth to evenly distribute the oil in a thin layer. Allow it to sit for a minute, and then buff away any excess oil. If we may further assist in any way, please contact our Customer Service team at KohlerCustServ@kohler.com. We are here to help. - Jessica P. Kohler Customer Service.
                1 found this review helpful
                not like our first one
                The sink we had before lasted 15 years. This one was bought in October 2022. It already has scratches in the bottom. We are not happy with it at all. The scratches are white which makes us feel like the black is a coating. Do not recommend
                by
                Response from Kohler Product ExpertJun 6, 2023
                sooz, my name is Jessica with Kohler Customer Service. I am sorry to hear of the scratches in your Kennon sink. We take pride in our designs and are disappointed that your experience has been less than exceptional. We would advise the following: apply 1 or 2 teaspoons of mineral oil to a clean, dry cloth. Wipe the sink thoroughly with the cloth to evenly distribute the oil in a thin layer. Allow it to sit for a minute, and then buff away any excess oil. We also advise the use of basin racks to protect the floor of the sink. K-5376-ST and K-6109-ST are the compatible sink racks. If we may further assist in any way, please contact our Customer Service team at KohlerCustServ@kohler.com. We are here to help. - Jessica P. Kohler Customer Service.
                  • Recommended
                  Best Sink Ever
                  I love, love, love this sink!!! I purchased this before reading the reviews and then wished I hadn't. I went ahead and had it installed by a plumber because I hated my stainless steel sink. I don't know if this sink has been revamped since the other reviews but I couldn't be any happier. It's just beautiful and completely changed the look of my kitchen.
                  by
                  • Verified Purchase
                  • Recommended
                  Great sink for the price. Unexpectedly it has gold specs...
                  Great sink for the price. Unexpectedly it has gold specs that complimented the rest of my kitchen. It’s really deep and hides dirty dishes from afar lol.
                  by
                  • Verified Purchase
                  2 found this review helpful
                  Very dissatisfied with no support from Home Depot!
                  Dont buy this! It looks terrible after a few months of using. It has scratches and discolors after normal use. It was very expensive not to mention i had to nuy th drain covers as well, which was also it looks terrible. I reached out to Home Depot and did not get any response.
                  by
                  Response from Kohler Product ExpertMar 15, 2023
                  Hello, my name is Meli with Kohler Co. I am sorry to read your Kennon sink is scratched and discolored. This is nothing you should expect of the Neoroc material. We would like to connect directly to review your sink and assist with your warranty. Please email our customer care team at KohlerCustServ@Kohler.com. We look forward to hearing from you. Sincerely, Meli A., Kohler Customer Service
                    • Recommended
                    4 found this review helpful
                    I’m happy with it except that the finish near the...
                    I’m happy with it except that the finish near the drain hole has started getting lighter in color and looks like a white residue that can’t be removed. I’ve cleaned it with Dawn dish liquid and the Neroc sample cleanser but when the sink is dry the whitish color is most noticeable. I’ve had the sink one month so am disappointed in that. Otherwise I’m happy with the color.
                    by
                    • Verified Purchase
                    3 found this review helpful
                    Beautiful sink
                    This is a beautiful sink of great quality. When the plumber installed it, he mentioned that the installation did not include sink clips which is how our previous one was installed. It didnt cause any issues as it is held in place with caulk. However, i thought it was worth mentioning We have hard water so i make sure to use the cleaner (neoroc) recomended every now and then as well as a cleaning solution designed to break up calcium deposits. I love the depth and size
                    by
                    • Verified Purchase
                    • Recommended
                    1 found this review helpful
                    The black sink not fit for purpose…
                    The black sink looks great…as long as you don't allow any water to touch the surface! After you drain the water it leaves ugly white stains no matter how much you rinse it down, and after 3 months it has tiny scratches dulling the surface. We complained and they sent us some neorock cleaner. It looked great…until we used it and it left the usual stains. We finally complained so much they at least agreed to send us a gray one. Will fit that next week. Avoid the black sink at all costs!
                    by
                    Response from Kohler Product ExpertJan 25, 2023
                    Hello Jmc55, my name is Meli with Kohler Co. As water contains many minerals including calcium often times when this dries on the sinks surface it will crystalize and leave the white residue behind. We would recommend drying the sink with a soft cloth after usage to help prevent this build up from occurring. If we may be of further assistance, please email our customer care team at KohlerCustServ@Kohler.com. We are here to help. Sincerely, Meli A., Kohler Customer Service
                      3 found this review helpful
                      Don’t Do It
                      Just installed a new Kohler Neoroc sink. Cracked w/in a week of first use. Also purchased a bar sink in Neoroc, sides are already scratched and it’s only been used a few times. VERY disappointed.
                      by
                      Response from Kohler Product ExpertDec 20, 2022
                      Hello CarolK, my name is Meli with Kohler Co. I am sorry to read your Neoroc sink developed a crack. We would like to review your installation and assist with your warranty. Please email our customer care team at KohlerCustServ@Kohler.com. We look forward to hearing from you and helping you resolve this issue. Sincerely, Meli A., Kohler Customer Service
                        2 found this review helpful
                        Kohler Neuroc single hole sink
                        Pd a professional to install. Within a week it was showing scratches, & a small chip on the upper edge. Its not even black through & through, but white. Now just 3 months later, the scratches make it look like a 20-year-old sink. I've purchased Blanco siligranite before this, & after 10 years, they still don't show scratches. Don't buy! It was the only "stone" composite sink HD was selling at the time. I hope they drop this Kohler, like a hot rock,& go back to carrying Blanco.
                        by
                        Response from Kohler Product ExpertNov 8, 2022
                        kaykando, my name is Jessica with Kohler Customer Service. I am sorry to hear you are not satisfied with your Kennon sink. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer's expectations. We do recommend applying 1 or 2 teaspoons of mineral oil to a clean, dry cloth. Wipe the sink thoroughly with the cloth to evenly distribute the oil in a thin layer. Allow it to sit for a minute, then buff away the excess oil. We also advise the use of bottom basin racks to protect the floor of the sink; K-6109-ST is recommended. For additional assistance, please contact our Customer Service team at KohlerCustServ@kohler.com. We are here to help. - Jessica P. Kohler Customer Service.
                          3 found this review helpful
                          Just what I was looking for
                          Great sink. Looks nice and is large. Looks beautiful with my new countertops
                          by
                          • Verified Purchase
                          • Recommended
                          Looks good but…
                          The sink scratches easily, which I could live with. But it does not sit flat on my countertop, so at the front of the sink, there is a space between the counter and sink. I have tried all I can think of to make this usable, with no luck. A space between the front of the sink and the countertop is unacceptable.
                          by
                          Response from Kohler Product ExpertOct 4, 2022
                          Ellen, my name is Jessica with Kohler Customer Service. I am sorry to hear your Kennon sink was received warped. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. I am sorry this was not your experience. We would like to connect with you to aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
                            2 found this review helpful
                            Somehow there is a hole in the corner of my sink
                            Woke up today and in the left corner of the sink there was a hole about 2 inches big. Was unfortunately filling the sink to do dishes and walked back in the kitchen to water gushing out of the bottom of my sink. everything is soaked and I am really not happy. I have never heard of anything like this happening. I have only had the sink for 5 months I don't throw anything heavy in the sink that would break it, I wait for pans to cool off before putting them inside. I don't understand...
                            by
                            Response from Kohler Product ExpertSep 17, 2022
                            Hi Xydnee, this is Lisa with Kohler Co. I am concerned to hear of your experience with your kitchen sink. We are more than glad to help. Please feel free to reach out to us at KohlerCustServ@Kohler.com for further assistance. We look forward to hearing from you to assist with a resolution. Sincerely, Lisa A., Kohler Customer Service
                              Honest Review After 3 Months
                              I purchased this sink three months ago without reading the reviews first because it was on sale and exactly the look that I wanted. When I got it installed and read all the reviews about marks and damage I was horrified to say the least. However, I remained optimistic and purchased the recommended cleaner. Since then, I am extremely happy with this sink! Yes, it may produce water marks if you allow things to sit in it for a long time but this cleaner takes it all away. I unexpectedly had to leave some pans in my sink one weekend and there were rings for the first time. I used the cleaner and it's as good as new! I've seen others say that the cleaner doesn't work but the secret is to use it like furniture polish and not soap. Empty the sink and wipe it dry. Then apply the cleaner to a cloth and polish the sink with it in circular motions. It may require some elbow grease but keep at it. Once finish wipe away any excess cleaner with another clean dry cloth and you are done. I wish I had taken a before picture but this is after cleaning it. Looks as good as day one!
                              by
                                • Recommended
                                4 found this review helpful
                                Beautiful sink
                                Installing a new sink was definitely a process. I had to cut my counter for this to fit but extremely happy with how it looks.
                                by
                                  • Recommended
                                  Two cracks before 90 days
                                  We purchased this at Home Depot on May 5, 2022. Had it installed the day after, May 6th, 2022. While cleaning it yesterday, July 31st, I felt a crack that is through the sink. THIS IS LESS THAN 90 days after install. I sent an email to Kohler's customer care this morning and have yet to hear from anybody. It seems a common problem based on many reviews of comments and pics. We thought it would be our last sink purchase in our lifetime. Very disappointed.
                                  by
                                  Response from Kohler Product ExpertAug 2, 2022
                                  Hello Lillico, my name is Meli with Kohler Co. I am sorry to read your Kennon sink has developed a crack. I am glad you were able to reach out to us, please allow 24-48 hours for the email sent to be processed. We look forward to helping you resolve this issue. Sincerely, Meli A., Kohler Customer Service
                                    2 found this review helpful
                                    Cracked after 4 months
                                    The sink looked and functioned fine for about 4 months then developed a v shaped stress crack along the back center. I am single and don't cook often, so the sink has seen only occasional light normal use. BTW, it is narrow and I know it looks like a scratch in the attached photo. It is definitely cracked all the way through. It just started and will likely spread over time.
                                    by
                                    Response from Kohler Product ExpertJul 13, 2022
                                    Hello Snerd, my name is Meli with Kohler Co. I am sorry to read of the crack that has developed in your Kennon sink. We would like to connect directly to review this defect further. Please email our customer care team at KohlerCustServ@Kohler.com. We look forward to hearing from you and helping you resolve this issue. Sincerely, Meli A., Kohler Customer Service
                                      4 found this review helpful
                                      decorative only
                                      don't buy this! the finish is a joke. if you leave something in here overnight, like a plate that's been rinsed with no debris, a visible outline will develop. I've cleaned it according to Kohler guidelines, dawn, vinegar. it just gets whiter and whiter and more scratched no matter how delicate you are with it. I've had it for two months.
                                      by
                                      Response from Kohler Product ExpertJun 29, 2022
                                      Hi Bria, this is Sarah with Kohler Co. I am sorry to hear you are having trouble keeping your Kennon sink clean. We recommend using a few teaspoons of mineral oil to remove the white staining and to moisturize the sink. Scratches can be prevented by using the compatible bottom basin racks (K-6109-ST and K-5376-ST). Please email us at KohlerCustServ@kohler.com for additional assistance. Thank you. -Sarah S. Kohler Customer Service
                                        7 found this review helpful
                                        New look equals new kitchen.
                                        Beautiful!!!! Seems like a new kitchen with just a new sink paired with a touchless faucet. The best part being a fresh look without the kitchen remodel price.
                                        by
                                        • Verified Purchase
                                        • Recommended
                                        Two cracks after only 3 months
                                        Bought this sink February 27th and already have two cracks on it after normal use. We don't even use the garbage disposal. Unfortunately I cannot return this to Home Depot because it is over 90 days already. Do not recommend this product.
                                        by
                                        Response from Kohler Product ExpertMay 31, 2022
                                        Hi MzlCrz, this is Sarah with Kohler Customer Service. I am very sorry to hear your Kennon sink has two cracks in it. This is nothing you should expect during normal use. Please email our team directly at KohlerCustServ@kohler.com for additional assistance. We are here to help. -Sarah S. Kohler Customer Service
                                          3 found this review helpful
                                          Cleaning
                                          Sink looks great but it's impossible to clean. Used Kohler cleaner which made it look even worse. Here's how it looks on a daily basis. DO NOT BUY this horrible sink.
                                          by
                                          Response from Kohler Product ExpertMay 17, 2022
                                          C137, my name is Jessica with Kohler Customer Service. I am sorry to hear of the finish issues you are experiencing with your Kennon sink. To restore color and shine, apply 1 or 2 teaspoons of mineral oil to a clean, dry cloth. Wipe the sink thoroughly with the cloth to evenly distribute the oil in a thin layer. Allow it to sit for a minute, and then buff away any excess oil. Here is a link to view our care and cleaning guide for your sink: https://bit.ly/2vKrY9N. To reduce staining after the water dries on the sink, we suggest wiping it dry after use. Hard water can cause white mineral stains to accumulate if the sink air dries. Please contact our Customer Service team at KohlerCustServ@kohler.com for additional assistance. - Jessica P. Kohler Customer Service.
                                            3 found this review helpful
                                            Showing 1-30 of 1,411 reviews

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