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Customer Reviews for KOHLER San Souci 12 in. Rough In 1-Piece 1.28 GPF Single Flush Elongated Toilet in White Seat Included

Internet #205878370

Model #K-5172-0

Store SKU #1001264381

  • Made of vitreous, ADA comfort height, 1.28 GPF canister flush
  • One-piece with integrated tank and bowl makes it easy to clean
  • Soft close toilet seat included

Customer Reviews

  • 4.3
    out of 430 reviews
  • 81% recommend this product
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Showing 1-30 of 430 reviews
Nicely designed toilet.
The toilet is nicely designed and the color we picked goes well with our house. It is nice to be able to pick from a variety of colors for a toilet instead of the usual boring white or beige colors. The toilet is a little noisy upon the initial flushing, but the noise goes away quickly and flushing is thorough. Overall we are happy with the purchase.
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  • Verified Purchase
  • Recommended
Small, but I needed a small commode. I’m not large,...
Small, but I needed a small commode. I’m not large, but there’s barely enough room to sit on the seat, front to back. Feels sturdy, good support to your bottom. Seemed easy for my plumber to install. The seal in the tank was bad, and I had to have it replaced!! That’s just wrong.
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  • Verified Purchase
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no more double flushing!...
no more double flushing!
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  • Verified Purchase
Engineering marvel!
From a nerdy engineer who has taken classes in fluid dynamics, I am amazed at the efficiency of this toilet. Using less water volume and producing a stronger flush, with a coefficient of friction incredibly low....bottom line, whatever's in there, no matter how bad it looks is gone in a couple seconds without a trace. Impressive!
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  • Verified Purchase
Good value. Stylish....
Good value. Stylish.
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  • Verified Purchase
Kohler Toilet Review
Beautiful design. Excellent 360 degree flush but a bit gulpy at the end. Advanced flush and refill mechanism seems sturdy, but wondering about lifespan. Really fast water resupply. Installation a breeze. Slow close seat a definite plus. Surprisingly, the price is probably mid range for "regular" toilets these days. I recommend.
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  • Verified Purchase
  • Recommended
1 found this review helpful
This toilet looks very stylish. The single piece is...
This toilet looks very stylish. The single piece is nice clean (no crevices for gunk to collect on). The comfort height and elongated seat are great for a taller person. My only complaint about this toilet is it is exceptionally pricey! But I decided to splurge.
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    Great modern design
    I bought this toilet because I like the design of a one-piece toilet especially the rounded pedestal. The height of this model fits comfortably under the shelf that extends from my vanity.
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    • Verified Purchase
    • Recommended
    it is a great toilet but later after installation ...
    it is a great toilet but later after installation I found it over $100 cheaper
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      Great Product
      We bought this with our bathroom renovation. The original delivered product was destroyed in shipping and Kohler immediately replaced it within a week. They truly have unparalleled customer service. The unit itself is very solid and the pressure it gets when flushing is amazing for a toilet this size. Very comfortable.
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        • Recommended
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            matched perfectly with my tub and sink. Quality is...
            matched perfectly with my tub and sink. Quality is excellent and i couldn't ask for more.
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              So far working good!...
              So far working good!
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                  Wonderfully solid
                  This commode is fantastic, great flushing power, very comfortable and quiet!
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                  • Verified Purchase
                  • Recommended
                  Barely flushes- too little water in the bowl.
                  I bought a Kohler San Socci toilet two weeks ago. I need to flush solid waste twice. There is way too little water in the bowel. It barely flushed at all. I had to hire a second plumber to install a new fill valve. It still barely flushed. Nothing flushes like a Toto toilet. I give it zero stars.
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                  Response from csAug 22, 2021
                  Hello Peter 13, this is Laura with Kohler Co. I am sorry for the low water in the bowl issue with your San Souci toilet. This happens when the refill hose in the tank is not positioned correctly. The left end of the hose is attached to the fill valve and the right end must be inserted into the top of the canister flush valve. If it is hanging down in the water outside of the canister, or inside the canister but not in the top holder, not enough water is directed into the bowl after the flush to prepare the toilet for the next flush. Please email us at KohlerCustServ@Kohler.com for further assistance. Sincerely, M. Laura K., Kohler Customer Service
                  • Verified Purchase
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                    Very attractive, well-made and with more than adequate flushing power....
                    Very attractive, well-made and with more than adequate flushing power.
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                    • Verified Purchase
                    Came with a crack which causes a slow leak
                    Came with a crack which causes a slow leak
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                    Response from Kohler Product ExpertJul 24, 2021
                    Hi None, this is Sarah with Kohler Co. I'm very sorry to hear your san Souci toilet arrived with a crack, causing a slow leak. This is nothing you should expect when you purchase a premium Kohler toilet. We recommend contacting your point of purchase directly to inform them and to set up an exchange within their return guidelines. Please email us at KohlerCustServ@kohler.com for additional assistance. We're here to help! -Sarah S. Kohler Customer Service
                    • Verified Purchase
                    The toilet was perfect in every way, color , height...
                    The toilet was perfect in every way, color , height and installation. Thank You so very much !!
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                    • Verified Purchase
                    Rating provided by a verified purchaser...
                    Rating provided by a verified purchaser
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                    Rating provided by a verified purchaser...
                    Rating provided by a verified purchaser
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                    Rating provided by a verified purchaser...
                    Rating provided by a verified purchaser
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                    Easy installation and great looking product
                    Easy installation and great looking product
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                    • Verified Purchase
                    • Recommended
                    Rating provided by a verified purchaser...
                    Rating provided by a verified purchaser
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                    • Verified Purchase
                    Rating provided by a verified purchaser...
                    Rating provided by a verified purchaser
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