Before I get to the big problem, as far as actual performance, the water flow is weak.Takes this faucet nearly twice as long to fill as the faucet it replaced, a much lower priced Delta. Now the real problem- the cartridge failed after just over 1 year. Ran a bath, and 30 min later, it died. Plumber has been told there is a 28 day back order on the parts. Yes, parts are covered, but what about the couple hundred dollar plumber bill?
I have never heard of such a fast fail in a plumbing fixture. Never Kohler again.
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Response from Kohler Product ExpertMar 8, 2021
Hi Ne1960il, this is Sarah with Kohler Co. I'm sorry to hear your Venza bathroom faucet needs a replacement valve cartridge and for the delay with getting the part to you. We would like to connect with you directly to learn how we can improve your experience. Please email us at KohlerCustServ@kohler.com. Sincerely, Sarah S. Kohler Customer Service
Feb 18, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Feb 17, 2021
the handle kept turning after 2 days, we had to...
the handle kept turning after 2 days, we had to cut the part that attaches to the know down in order for it to grab... very dissatisfied.
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Response from Kohler Product ExpertFeb 20, 2021
Hi HomeDepotCustomer, this is Sarah with Kohler Co. I'm very sorry to read about your experience. This is nothing you should expect when you choose the quality of Kohler. If the handle does not grip on the valve stem, it is possible the handle adapter is broke/missing or the valve was roughed too far back in the wall. We'd like to connect with you promptly to learn more about your unique situation; so that we can help! Please email us at KohlerCustServ@kohler.com. It's important to us that you are happy with and able to use your Kohler bath and shower. -Sarah S. Kohler Customer Service.
Verified Purchase
Feb 17, 2021
I like the modern style and easy functionality....
I like the modern style and easy functionality.
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Verified Purchase
Jan 4, 2021
Leaky Garbage
The connection between the hot water/shower/tub faucet and the pushbutton/hot cold dial leaks or the water won't stop running when it is shut off. This is attributed to the poor design and horrible instructions. The orings must align perfectly or one of the two scenarios occurs. I got 2 and installed everything properly and had the same problems with both. Now I get to unsolder everything and find a new set. When you tile a bathroom this is your worst nightmare because a tiny leak behind your backerboard leads to black mold over time.not to mention ripping everything out. Never buy this overpriced garbage. Look at the reviews the parts failed me on install and others mention it fails after a few months... this is not worth the risk at all.
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Response from Kohler Product ExpertJan 5, 2021
Hello, this is Sarah with Kohler Co. I'm very sorry to hear your Venza bath and shower faucet is leaking. We would like to connect with you directly to learn more about your experience and assist with your Lifetime Limited warranty. Please email us at KohlerCustServ@kohler.com. Sincerely, Sarah S. Kohler Customer Service
1 found this review helpful
Jan 3, 2021
Works until it DOESN'T
I would guess as a cost saving measure, Kohler cut corners and made multiple parts from plastic. The result is after roughly two to three months the plastic breaks.
I know it is not an installation issue, or it is such a temperamental installation that one general contractor and two plumbers have yet to get it correct.
Behind the button attached to the valve is a small piece of plastic, it breaks. I have now had three of them break. Although Kohler and Home Depot stepped up and replaced the unit each time, the cost of the plumber to replace the unit is almost the price of a new one.
As a result, even if it is covered by a warranty I am unwilling to install a fourth unit.
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Response from Kohler Product ExpertJan 5, 2021
Hi Timothy, this is Sarah with Kohler Co. I'm sorry to hear the piece behind the button has broke more than once. This is nothing you should expect during normal use. We'd like to connect with you directly to aid with your warranty and get your faucet in good working condition. Please email us at KohlerCustServ@kohler.com so that we can learn more about your experience. Thank you. -Sarah S. Kohler Customer Service
2 found this review helpful
Dec 24, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Dec 17, 2020
by
Verified Purchase
Dec 12, 2020
Love the look and functionality of this. Our contractor installed...
Love the look and functionality of this. Our contractor installed and didn’t seem to have any issues.
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Verified Purchase
Dec 12, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Nov 12, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Kohler Product ExpertNov 12, 2020
Hi HomeDepotCustomer, my name is Sarah with Kohler Co. I'm sorry to see you aren't completely satisfied with your Venza bath and shower set. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer’s expectations. We would like to connect with you to learn more about your experience to find a way to help! Please email our Customer Service team directly at KohlerCustServ@kohler.com for additional assistance. Sincerely –Sarah S. Kohler Customer Service
Verified Purchase
Nov 12, 2020
I love my new shower faucet, in my newly remodeled...
I love my new shower faucet, in my newly remodeled bathroom. I love how the water showers out in a calming way. It doesn’t splatter all over the place. The shower controls are easy to use and nice looking. I particularly don’t care for the shape of the water spout. It’s not that vibrant looking but shows its features in the shower head and controls. However, it is a overall nice shower faucet.
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Verified Purchase
Nov 11, 2020
It looks beautiful and operates just nicely with the shower head and bottom spout turn off.
It looks beautiful and operates just nicely with the shower head and bottom spout turn off.
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Verified Purchase
Recommended
Nov 11, 2020
everything was great except the finish. When water is...
everything was great except the finish. When water is countered, the finish turns colors or leave some type of water marks which makes it hard to keep clean.
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Response from Kohler Product ExpertNov 13, 2020
Hi Sunny, this is Sarah with Kohler Co. I'm truly sorry to hear you aren't happy with the appearance of water marks on your Venza bath/shower faucet. The ideal cleaning technique is to always blot dry any water from metal surfaces. It is important to use a dabbing action to dry metal, not an abrasive or rubbing action. Allowing water to evaporate on metal will form water deposits. To remove water spots once they have formed, we suggest using a 50/50 white vinegar and water solution to clean the faucet. Please email our team at KohlerCustServ@kohler.com for additional assistance. We're here to help! -Sarah S. Kohler Customer Service
Verified Purchase
Sep 25, 2020
Very disappointed
The mixing valve failed after three months of use. All of the other Kohler products were fine.
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Response from Kohler Product ExpertSep 25, 2020
Hi eirejm7, this is Sarah with Kohler Co. I'm very sorry to hear your Venza bath/shower faucet stopped working after three months of use. This is nothing you should expect when choosing a quality Kohler product. Please email us at KohlerCustServ@kohler.com. We'd love to assist with your Lifetime Limited warranty. Sincerely, Sarah S. Kohler Customer Service
Recommended
Sep 10, 2020
Don't Waste Your Money
Pain to install, does not come with all connectors, took hours to align buttons, after a month and a half it just quit working. $170 wasted!
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Response from Kohler Product ExpertSep 15, 2020
Hello, this is Sarah with Kohler Co. I'm very sorry to hear your Venza bath and shower faucet stopped working after a month and a half. This is nothing you should expect during normal use. We would like to connect with you directly to learn more about your experience; so that we can aid with your warranty. Please email our team at KohlerCustServ@kohler.com for additional assistance. It's important to us that you are able to use and enjoy your Kohler faucet! -Sincerely, Sarah S. Kohler Customer Service
Sep 9, 2020
I found it as I was about to walk to...
I found it as I was about to walk to the counter with another shower! I am definitely loving the item that I purchased.
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Verified Purchase
Sep 9, 2020
Unique design, will work great....
Unique design, will work great.
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Verified Purchase
Aug 19, 2020
I like the faucet but it came with a broken...
I like the faucet but it came with a broken piece of hardware inside, which made it difficult to install without heading back down to home depot to get a new one.
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Verified Purchase
Aug 19, 2020
Disappointed. Two different length spacers were required for installation...
Disappointed. Two different length spacers were required for installation but only one length was supplied. When Kohler was notified, I was told missing spacers were in production and it would be weeks before they were delivered. Unbelievable!
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Verified Purchase
Aug 14, 2020
Junk
bought this faucet and shower head. Returned the first because it was broken out of the box. Second set has been installed for 3 months and is broken. I would not buy Kohler again.
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Response from Kohler Product ExpertAug 14, 2020
Hi BrianG, this is Sarah with Kohler Co. I'm very sorry to hear your Venza bath/shower faucet broke. This is nothing you should expect after three months of general use. We would love to connect with you directly to aid with your warranty. Please email us at KohlerCustServ@kohler.com. Your delight is our top priority! -Sarah S. Kohler Customer Service
Aug 5, 2020
Pressure to the spicket and shower head is terrible. After 3 weeks of use we lost all water to th...
Pressure to the spicket and shower head is terrible. After 3 weeks of use we lost all water to the shower and tub. The part that went bad is on backorder for 30 days. So after a longwinded complete bathroom remodel the shower is out for another month. Customer service is very helpful however that doesn't make it suck any less!
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Jul 23, 2020
I absolutely love this item. It looks nice. Seems to...
I absolutely love this item. It looks nice. Seems to be very well-made.
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Verified Purchase
Jul 11, 2020
defective cartrisge
Try any other shower valve. Ive had to take this one back numerous times. Its been everything from missing parts, broken pastic buttons, to defectve trim plate. Ths thing has been a nightmare
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Response from Kohler Product ExpertJul 14, 2020
Hi Matt, this is Sarah with Kohler Co. I'm very sorry to hear your Venza bath and shower faucet is arriving with missing and damaged parts. This is not at all what you should expect when you choose the quality of Kohler. We'd like to connect with you to learn more so that we can help. Please email us directly at KohlerCustServ@kohler.com. It's important to us that you are able to use and enjoy your Venza bath and shower! -Sarah S. Kohler Customer Service
Recommended
Jun 27, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Jun 10, 2020
Once I figured out how to use it, it has...
Once I figured out how to use it, it has been GREAT. It provides a nice amount of water pressure and shuts off nicely avoiding drips.
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Verified Purchase
May 30, 2020
This is perfect for my kids' bathroom because the water...
This is perfect for my kids' bathroom because the water stays set at one point and they can just push a button to turn it on and off. It looks nice as well. During installation one of the push button pieces broke and we had to wait for a replacement from Kohler, however their customer service department was very helpful and easy to work with - a huge plus!
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Verified Purchase
May 15, 2020
The finished look of the faucet is excellent. The installation on the other hand was not so simpl...
The finished look of the faucet is excellent. The installation on the other hand was not so simple. I would recommend anybody considering this faucet unless they are knowledgeable in plumbing to hire a plumber to do the install.
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Verified Purchase
May 5, 2020
shower drips when not being used...
shower drips when not being used
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Response from Kohler Product ExpertMay 7, 2020
HomeDepotCustomer, my name is Jessica with Kohler Customer Service. I am sorry to hear of the leaking you are experiencing. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers the expected performance. I am sorry this was not your encounter. If the leaking is coming from the shower head from where the water normally comes out of when the faucet is turned off, the valve would be the cause. We would like to speak with you further and provide the correct replacement parts under your product's Lifetime Limited warranty. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon! - Jessica P. Kohler Customer Service.