Hi Dominqe,
First, let me apologize for your experience with your faucet. Rest assured that we won’t be satisfied until you are! It sounds as though you are having an issue with your spray head, if this is the case we can assist you under warranty, also, it is extremely easy to replace the spray head, just like replacing a lightbulb.
Please contact us directly by phone at 1-800-775-0703 or by email at CustomerService@kraususa.com so that we can resolve this issue as quickly as possible. Thanks for reaching out.