Customer Reviews for KRAUS Standart PRO 18 in. Drop-In Single Bowl 16 Gauge Stainless Steel Kitchen Sink with Accessories

Hello John,

Thank you for your feedback. We understand your comments around this model’s extra deep modern designed basin, a feature for one person can sometimes be a hindrance to another.
All of our sinks are engineered and designed with a slope along the base to help guide water toward the drain. A relatively flat sink bottom increases usable bowl space and allows dishes and glasses to be safely stacked.
Please contact our customer service team at 1-800-775-0703 or customerservice@kraususa.com and we would be happy to review your concerns directly.

Thanks so much for your feedback. We are sorry to hear that you are experiencing these stains on your new sink. I assure you; they are not rust marks. Typically, when red spots appear on a Stainless-Steel Sink like ours it is simply surface discoloration. This is usually taken care of permanently with a stainless-steel polish and/or cleaner when used according to the directions of the cleaning product. Products such as Bar Keeper’s friend and a fine 3M Scotch Brite pad are both great options. Please contact our customer service team at 1-800-775-0703 or customerservice@kraususa.com if you’d like to continue the conversation.

Thank you for taking the time to share your experience. We’re sorry to hear that this faucet didn’t meet all your expectations. Every review like this one helps us as we consider new design elements for our products, like function and dimensions, and are greatly appreciated! After reviewing the image you provided it appears as though something unusual is happing with your faucet, we would like to review it with you to find a solution. Please contact our customer service team at 1-800-775-0703 or customerservice@kraususa.com if you’d like to continue the conversation.

Hi Kathy, Thanks so much for your feedback. We are sorry to hear that you are experiencing these stains on your new sink. The stains/spots you are noticing are not part of the stainless steel; they are deposits on the surface of the sink and can be removed with cleaners containing oxalic acid. Unless pure distilled water flows from your faucet, there will be dissolved minerals and salts in your rinse water. Products such as Bar Keeper’s friend and a fine 3M Scotch Brite pad are both great options. Please contact our customer service team at 1-800-775-0703 or customerservice@kraususa.com if you’d like to continue the conversation.

Hello Danielle,

Thanks so much for your feedback. We are sorry to hear that you are experiencing these stains on your new sink. I assure you; they are not rust marks. Typically, when red spots appear on a Stainless-Steel Sink like ours it is simply surface discoloration. This is usually taken care of permanently with a stainless-steel polish and/or cleaner when used according to the directions of the cleaning product. Products such as Bar Keeper’s friend and a fine 3M Scotch Brite pad are both great options. Scratches are inevitable in any sink material, including stainless steel. These are merely usage scratches. Overtime, these scratches will become uniform with the sink's grain and blend into the overall finish of your sink with proper cleaning. Most minor scratches can be softened with a fine (white) 3M Scotch Brite pad, or 3M Scotch Brite Natural Fiber Non-Scratch Scour Pad as well.

Please contact our customer service team at 1-800-775-0703 or customerservice@kraususa.com if you’d like to continue the conversation.

Thank you so much for reaching out, I am sorry to hear you are not pleased with your new kitchen sink, but I think I can alleviate some of your concerns.

The stains/spots you are noticing are not part of the stainless steel; they are deposits on the surface of the sink and can be removed with cleaners containing oxalic acid. Unless pure distilled water flows from your faucet, there will be dissolved minerals and salts in your rinse water. With proper cleaning and care you can remove what you are seeing.

Also, Scratches are inevitable in any sink material, including stainless steel. These are merely usage scratches. Overtime, these scratches will become uniform with the sink's grain and blend into the overall finish of your sink with proper cleaning. Most minor scratches can be softened with a fine (white) 3M Scotch Brite pad, or 3M Scotch Brite Natural Fiber Non-Scratch Scour Pad, accompanied by a deep cleansing agent such as Bar Keepers Friend.

The surface scratches which appear on stainless steel sinks rarely have any appreciable depth and will become less noticeable with age. Your sink will look better a year after installation than during the first few months of use due to the fact that the scratching will have evened out. All sinks manufactured in stainless steel perform in exactly the same way.

Please contact our customer service at 1-800-775-0703 or customerservice@kraususa.com if you’d like to continue the conversation.

Thank you for reaching out. Scratches are inevitable in any sink material, including stainless steel. These are merely usage scratches. Overtime, these scratches will become uniform with the sink's grain and blend into the overall finish of your sink with proper cleaning.

The surface scratches which appear on stainless steel sinks rarely have any appreciable depth and will become less noticeable with age. Your sink will look better a year after installation than during the first few months of use due to the fact that the scratching will have evened out. All sinks manufactured in stainless steel perform in exactly the same way.

Please contact our customer service at 1-800-775-0703 or customerservice@kraususa.com if you’d like to continue the conversation.

Thanks for taking the time to provide us with your review and feedback. We are sorry to hear that you have experienced some scratching with this kitchen sink. Scratches are inevitable in any sink material, including stainless steel. These are merely usage scratches. Overtime, these scratches will become uniform with the sink's grain and blend into the overall finish of your sink with proper cleaning. Most minor scratches can be softened with a fine (white) 3M Scotch Brite pad, or 3M Scotch Brite Natural Fiber Non-Scratch Scour Pad, accompanied by a deep cleansing agent such as Bar Keepers Friend.

Hi Abdullah, Thanks for reaching out to us and sharing your feedback. We're sorry to hear about your experience and want to make this right for you as soon as possible. Please contact our customer service department at 1-800- 775-0703 or by email at CustomerService@KrausUSA.com so we can help you fix the faucet or replace it under the lifetime warranty. Thank you for sharing your experience with us and giving us the opportunity to remedy the situation.

Hi Anice,

Thank you for taking the time to provide this feedback. We want to make this right for you as quickly as possible.

Please contact our customer service department at 1-800- 775-0703 or by email at CustomerService@KrausUSA.com so we can help you fix the faucet or replace it under the lifetime warranty.

Thanks for taking the time to provide us with your review and feedback. We are sorry to hear that you have experienced some scratching with this kitchen sink. Scratches are inevitable in any sink material, including stainless steel. These are merely usage scratches. Overtime, these scratches will become uniform with the sink's grain and blend into the overall finish of your sink with proper cleaning. Most minor scratches can be softened and belnded into the steel with a fine (white) 3M Scotch Brite pad, or 3M Scotch Brite Natural Fiber Non-Scratch Scour Pad, accompanied by a deep cleansing agent such as Bar Keepers Friend.