Customer Reviews for Kwikset Obsidian Satin Nickel Keyless Keypad Electronic Touchscreen Deadbolt with Halifax Passage Lever
- Fully reversible lever; fits both right and left-handed doors
- Fits door thickness of 1-3/8 in. to 1-3/4 in.
- For use on interior doors requiring no locking functionality
Customer Reviews
Jun 5, 2019
The lock is great looking, but you need to replace battery almost every two weeks or lock works s...
The lock is great looking, but you need to replace battery almost every two weeks or lock works spastically. This is frustrating and the lock was expensive. It looks beautiful. High maintenance.
We have had it a year. We also have a Schlage lock and battery only needs to be changed once a year. I would recommend that one.
by
Nov 14, 2017
Purchased this lock about a week ago. It's a beautifully designed keyless deadbolt. I had conside...
Purchased this lock about a week ago. It's a beautifully designed keyless deadbolt. I had considered going with a lock that is connected to other apps in the home (Ring, Alexa) but decided the headaches with connectivity and integration weren't worth it.
Plus, since I have Ring, I can just give people the code to enter.
This lock was super easy to install and looks great on my door. Pairs nicely with the Montreal handles made by Kwisket.
I've received a lot of compliments on this lock and it's "wife approved".
by
Dec 6, 2023
Locking mechanism works as expected. Nice appearance. But instructions are poor-you have to download extra instructions to set up master code (needed for reasonable security) instead of simply including those few paragraphs in the package. Other surprises: requires a different latch for some installations. Must remove (unscrew) back cover to change settings. Plastic interior cover is clumsy to slide open (required to add access code) - I expected better fit/finish at this price.
by
Response from KwiksetDec 6, 2023
Hello Kkitty,
We're happy to help with installation, as well as provide part replacements if needed. In addition, we also offer a video on how to install the Obsidian lock: https://youtu.be/RFx0CnXeHT8 If there's any further help we can provide, please contact our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're happy to help with installation, as well as provide part replacements if needed. In addition, we also offer a video on how to install the Obsidian lock: https://youtu.be/RFx0CnXeHT8 If there's any further help we can provide, please contact our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Aug 3, 2023
Not a good product
Very disappointed on how cheaply made the lock is and it doesnt fully secure on the door (oddly the screws keep getting loose that connects the deadbolt lock and the mechanism). DO NOT BUY! Get the Smartlock 270 model, much better.
by
Response from KwiksetAug 7, 2023
Hello SadCustomer,
We appreciate your feedback and your experience with our products is very important to us. We would like the opportunity to assist you further with the correct solution. Can you please call our Support Team at 1-800-327-5625? We hope to hear from you soon!
Thank you,
Kwikset
We appreciate your feedback and your experience with our products is very important to us. We would like the opportunity to assist you further with the correct solution. Can you please call our Support Team at 1-800-327-5625? We hope to hear from you soon!
Thank you,
Kwikset
Jul 6, 2023
it does not respond to touch quickly Very slow on response. for the amount of money that I spent should’ve been better poor quality
by
Response from KwiksetJul 7, 2023
Hello,
We're here to help! To illuminate the screen: Touch the screen with the palm or back of your hand, touch the lower left area of the screen (where the Checkmark is located), or touch the screen with three or more fingers until the digits illuminate. To assist you further, please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're here to help! To illuminate the screen: Touch the screen with the palm or back of your hand, touch the lower left area of the screen (where the Checkmark is located), or touch the screen with three or more fingers until the digits illuminate. To assist you further, please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Dec 30, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Mar 17, 2021
My husband and I love it! It was easy...
My husband and I love it! It was easy to install. It was easy to program the codes, also. We, also love the additional security that has been added so someone can’t figure out your code/codes.
by
Mar 17, 2021
by
Mar 2, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Feb 17, 2021
The motor is broken and in the process of getting...
The motor is broken and in the process of getting a new one. I hope this one works!
by
Response from KwiksetFeb 19, 2021
Hello HomeDepotCustomer,
We appreciate you sharing your experience with us, and we're sorry to hear that the motor wasn't working on the Obsidian lock you purchased. If you need any additional assistance with the replacement lock from installation to troubleshooting to warranty support, we are more than happy to help you at 1-800-327-5625.
Thank you,
Kwikset
We appreciate you sharing your experience with us, and we're sorry to hear that the motor wasn't working on the Obsidian lock you purchased. If you need any additional assistance with the replacement lock from installation to troubleshooting to warranty support, we are more than happy to help you at 1-800-327-5625.
Thank you,
Kwikset
Jan 14, 2021
Great lock! Easy to install. Works great. Looks great. External application of a 9 volt battery i...
Great lock! Easy to install. Works great. Looks great. External application of a 9 volt battery in case of depletion of four internal AA batteries is very reassuring. Eliminates worry about being locked out of house due to battery failure.
by
Aug 25, 2020
Difficult to install. They provided three different lengths of screws...
Difficult to install. They provided three different lengths of screws to secure the deadbolt none of which were the correct size for my door. Screws strip really easy (way too easy). Extremely difficult to get everything lined up to fit the screws. Really poor quality overall. Be prepared to spend way more time on this than you had planned!
by
Response from KwiksetAug 26, 2020
Hello Aaron,
We appreciate your feedback, and we're sorry for your experience. The Obsidian lock fits a door thickness between 1-3/8" to 2," and we're more than happy to help you with installation and troubleshooting. Our Support Team is available to assist you at 1-800-327-5625. We hope to hear from you!
Thank you,
Kwikset
We appreciate your feedback, and we're sorry for your experience. The Obsidian lock fits a door thickness between 1-3/8" to 2," and we're more than happy to help you with installation and troubleshooting. Our Support Team is available to assist you at 1-800-327-5625. We hope to hear from you!
Thank you,
Kwikset
Aug 12, 2020
Just didn't work
I was pretty excited to have z-wave lock to control with my security system. My excitement died pretty quickly trying to get this installed. For some reason, this is the first lock that just didn't fit my door properly. I tried the 3 different size screws but I just couldn't get it to fit snugly against the door. That is fine, as I was able to find a set of screws that worked however I couldn't get it to work at all and couldn't get the z-wave functionality to work. The lock does look good though and is high quality. I was a little disappointed with the overall installation of the lock, maybe you'll have better luck.
by
Response from KwiksetAug 12, 2020
Hello Matters,
We appreciate you taking the time to review the Obsidian lock, and we're more than happy to assist you further. The Kwikset 953 Obsidian deadbolt is a stand-alone electronic lock, which means it will only work from the touchscreen, thus cannot connect to a third-party hub. The 954 Obsidian deadbolt with Z-Wave technology, linked below, will connect to a Z-Wave compatible hub or security system. If there's any additional support that we can provide, please know that our Support Team is available to help at 1-800-327-5625. We hope to hear from you soon!
https://www.homedepot.com/p/Kwikset-Obsidian-Venetian-Bronze-Keyless-Electronic-Touchscreen-Deadbolt-Featuring-Z-Wave-Technology-954OBNZW50011PS/302238820
Thank you,
Kwikset
We appreciate you taking the time to review the Obsidian lock, and we're more than happy to assist you further. The Kwikset 953 Obsidian deadbolt is a stand-alone electronic lock, which means it will only work from the touchscreen, thus cannot connect to a third-party hub. The 954 Obsidian deadbolt with Z-Wave technology, linked below, will connect to a Z-Wave compatible hub or security system. If there's any additional support that we can provide, please know that our Support Team is available to help at 1-800-327-5625. We hope to hear from you soon!
https://www.homedepot.com/p/Kwikset-Obsidian-Venetian-Bronze-Keyless-Electronic-Touchscreen-Deadbolt-Featuring-Z-Wave-Technology-954OBNZW50011PS/302238820
Thank you,
Kwikset
May 30, 2020
Exellent...
Exellent
by
May 29, 2020
Beautiful!...
Beautiful!
by
Jan 21, 2020
Very Happy with this lock, easy to set up. Tons...
Very Happy with this lock, easy to set up. Tons of complements. Jason
by
Jan 21, 2020
Very easy to assemble, looks great on my moms historic...
Very easy to assemble, looks great on my moms historic house, and we love the extra security that not having a physical key provides (no lock to pick). My mom, who is technology challenged, finds this easier to use than a traditional deadbolt :)
by
Oct 25, 2019
1 Star Review
Rating provided by a verified purchaser
by
Oct 23, 2019
4 Star Review
Rating provided by a verified purchaser
by
Oct 16, 2019
It's a great product. That being said not north of $100 good. I bought mine clearance table. Also...
It's a great product. That being said not north of $100 good. I bought mine clearance table. Also this was a cash purchase how does Home depot know? I purchased on a whim no search history or registered with kwikset.
by
Aug 13, 2019
Very nice item...
Very nice item
by
Jul 16, 2019
Love this!...
Love this!
by
Jul 16, 2019
Beautiful hardware. Great quality. Easy to install. ...
Beautiful hardware. Great quality. Easy to install.
by
Jul 10, 2019
5 Star Review
Rating provided by a verified purchaser
by
Jun 11, 2019
I love the lock. I love being able to leave...
I love the lock. I love being able to leave and not have a key. I don't like that it screams at me every time I lock my door. The beeping is because there is something in the door jam. There is nothing in the way. Otherwise it's a great lock
by
Jun 4, 2019
Technically falls short for price. Should have WiFi smart...
Technically falls short for price. Should have WiFi smart home capability. Adds are not clear that this attractive lock is not touch or WiFi enabled. Stores do not know product well.
by
May 21, 2019
Easy to assemble and install. Misleading display regarding technology Very attractive deadbolt an...
Easy to assemble and install.
Misleading display regarding technology
Very attractive deadbolt and handle looks good
Does not have touch access
Does not have remote access or monitoring
Dose close and lock but it takes multiply steps to access, not good while carrying objects
by
May 15, 2019
5 Star Review
Rating provided by a verified purchaser
by
Apr 24, 2019
5 Star Review
Rating provided by a verified purchaser
by
Apr 2, 2019
Screws strip easy ...
Screws strip easy
by
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