Customer Reviews for LG 24 in. PrintProof Black Stainless Steel Front Control Built-In Tall Tub Smart Dishwasher with QuadWash, 3rd Rack, 46 dBA
- Quiet dishwasher and LoDecibel Operation with Direct Drive Motor
- LG QuadWash powerfully cleans with four multi-motion spray arms
- Smart Home & Wi-Fi enabled to operate & troubleshoot w/ phone app
Customer Reviews
Jun 11, 2023
Thank you LG
We had a reoccurring issue that LG really helped us out with. We first noticed a power issue when we first purchased our dishwasher that happened intermittently (about every 3 or so months) until one day we had no power. LG stepped up and helped us get our dishwasher back up running like new. Thank you LG!
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Response from Social/LGJun 20, 2023
Your feedback is icing on the cake! We value your opinions and that drives us to provide more innovative technology and exceptional services that makes every day a bit more convenient for you. If you ever need us again, don't hesitate, as we are always here for you! ~Rita
Customer review from lg.comJun 6, 2023
Drying Dishes
I got this as a Christmas gift in 2022, and I am still trying to understand why my friend thought that this was better than my 15-Year Old Frigidaire dishwasher :-(. I am still trying to find out. In the meantime, how do I get this thing to produce DISHES THAT ARE DRY at the end of the cycle?
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Response from social/LGJun 7, 2023
Hi there, What a nice gift from your friend. We know that you probably were extremely Intune with your last washer. However, We want you to experience this new technology since it seems like this is the way of the land nowadays. We see that your reporting that the dishes are not dry after the cycle ends. One of the most common reasons for a dishwasher leaving dishes wet is a lack of rinse aid. This essential LG dishwasher drying agent alters the shape of water droplets so they run more easily off dishware and glasses. This leaves less water for the drying cycle to remove, creating drier dishes. Should this advise not be very helpful, Please contact us 800-243-0000.~Tanisha
Customer review from lg.comMar 7, 2023
DISHWASHER DISCARDED
AFTER 4 YEARS OF LIGHT USAGE THE LIGHTS OF THE DIGITAL FUNTIONS DISSAPEAR. ALSO THE PLASTIC COVERING THE METAL OF THE RACKS FALL APART RUSTING THE WIRE. ALSO THE HINGES WERE RUSTED. REPARING THE DISHWASHER WAS MORE EXPENSE THAT BUYING A NEW ONE
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Response from Social MediaMar 9, 2023
Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Customer review from lg.comFeb 20, 2023
Terrible
We have only had it over 2 years and the circulation pump went out. Perfect timing. We won’t buy and LG again.
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Response from LG Social MediaFeb 25, 2023
Hi, there! We're sorry to hear about what happened to the circulation pump of your LG Front Control Smart wi-fi Enabled Dishwasher with QuadWash™, model LDF5678BD. We appreciate your feedback, as your satisfaction matters to us. We'll be more than happy to look into this and assist you further. It would be our pleasure to assist you with your concern on a platform that allows us to have a back-and-forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport, or call our customer service at (800) 243-0000. ^Danee
Customer review from lg.comFeb 11, 2023
Doesn’t clean
The model I have is discontinued but this is the same thing and apparently they are all the same doesn’t clean anything
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Response from LG Social MediaFeb 11, 2023
We’re really grateful and appreciate you taking the time to share your review with us. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals, especially in terms of cleaning. Clearly, this was not your experience with your LG dishwasher, and we apologize. We assure you that your review is considered and does not go unnoticed. You can easily get in touch with us by sending us a private message on Facebook or Twitter using @LGUSSupport, or by calling our customer service line at (800) 243-0000, and we would be glad to help you with your concern. -Cazz
Customer review from lg.comJan 31, 2023
Good features but direct drive motor broke
Thought it was nice until noises began not not working at all not happy
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Response from Social MediaFeb 2, 2023
Your feedback is highly appreciated. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly
Customer review from lg.comJan 18, 2023
Solid dish washer
Worked great for the first 4.5 years, but it ended up with an intermittent failure to power on. Luckily it's covered by insurance for a while longer.
Really a nice product though, love the features and capabilities, the look, and it's very quiet!
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Customer review from lg.comJan 15, 2023
LG Dishwasher Model # LDF5545ST
I bought and replaced all my kitchen appliances with LG appliances, the refrigerator, microwave, and oven/stove work pretty well, however the dishwasher is the biggest pile of junk I’ve ever purchased and regret ever buying it. It does not get dishes clean at all and the cycles on it take for ever
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Response from Social MediaJan 18, 2023
Thank you for sharing your concern. We would like to assist you with your dishwasher. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist. Thank you. ^Jolly
Customer review from lg.comDec 18, 2022
It’s been 3 years- DO NOT recommend
We bought this in November 2019. It’s been fine for 2 years, but this year it started dropping down, makes an extremely loud noise. You can’t run it at night because it’s loud. Can’t run it when everyone is home because you can’t hear each other. It’s awful. I don’t know what to do except live with it. I cannot afford to replace it.
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Response from LGAnswersDec 21, 2022
Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Dec 4, 2022
terrible
[This review was collected as part of a promotion.] dishwasher doesn't do a thing. Doesn't clean any dish ware. the track of the cart doesn't even sit in the dishwasher. This is by far the worst dishwasher to have ever been made. It does absolutely nothing. It is a waste of space. Everyone should be refunded their money.
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Response from Social MediaDec 6, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Customer review from lg.comDec 2, 2022
Frustrated with the down time
We have had this dishwasher since 2020. It started showing AE error code about 3 months ago. It has done this 3 times. I will say when it works it is a fine dish washer. The problem is getting service and support on a timely basis.
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Response from Social MediaDec 2, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG dishwasher. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Customer review from lg.comNov 20, 2022
Sleek look
[This review was collected as part of a promotion.] I bought a new condo almost 2 months ago and all the appliances are LG, including our dishwasher. Everything looks so sleek and clean, very happy they were included in our purchase!
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Customer review from lg.comOct 10, 2022
Please advise.
I just had this installed. It does not sit flush with the cabinets, it sticks out about 2 inches. It is also very loud. Please advise.
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Response from Social MediaOct 11, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Customer review from lg.comSep 11, 2022
Don’t Waste Your Money
If you want a dishwasher that shuts down due to error messages all the time, this is the purchase for you. Otherwise, don’t waste your money on this dishwasher.
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Response from Social MediaSep 14, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Customer review from lg.comAug 18, 2022
Terrible dishwasher
Have owned this dishwasher for 4 years now and it has been constant problems since about year 2. The unit will refuse to turn on about 20% of the time until you restart it 10-15+ times. The dishwasher will also randomly shut off and start continuously beeping mid-cycle another 20% of the time. It's infuriating. I own all LG kitchen appliances and laundry machines. I will definitely be looking at a different brand going forward.
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Response from Social MediaAug 18, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Customer review from lg.comJul 22, 2022
After 3yrs incurring 2 service calls
After 3yrs incurring 2 service calls the control panel failed - according to the Tech performing the repair this is a known issue with condensation on the board resulting in failure. This issue could have been resolved easily by coating the board with a protective water resistant material.
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Response from Social MediaJul 25, 2022
Duly noted. We are disappointed to see that this happened, and we want to thank you you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Sandy
Customer review from lg.comJun 5, 2022
Best I've ever had! And I've renovated 4 houses!
[This review was collected as part of a promotion.] We redid our present kitchen. This time we bought the LG package- Fridge, Stove, Microwave, and DISHWASHER. Normally my husband doesn't say much about the appliances but HE says this one is kickbutt. It cleans great and is quiet .
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Customer review from lg.comMay 15, 2022
Ok
[This review was collected as part of a promotion.] Some times out didn’t start So I have to adjust the placement. The racks cracked and rusted. Great customer service they sent new racks
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Response from Social MediaMay 17, 2022
We are happy to hear new racks were ordered for you and thank you for this feedback.^Sandy
Customer review from lg.comMay 15, 2022
Worse company ever to deal with
No one speaks English well. 4 weeks trying to get dishwasher fixed and still waiting. 3 apts made and noone showed up or called.
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Response from Social MediaMay 17, 2022
We sincerely apologize for any inconvenience. Looking at your case you are scheduled for repair on 5/18 between 8 am and 12 pm.^Sandy
Customer review from lg.comMar 23, 2022
Great for glass and stemware
[This review was collected as part of a promotion.] I have used my dishwasher for several months and love the way my stemware comes out spotless. Which is no small thing. I do not need to go and shine each glass to remove the water spots. Big time saver.
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Customer review from lg.comMar 10, 2022
LG products
In late 2020 I purchased 3 LG products. A dishwasher, a microwave and a stove. The microwave caught on fire within 1 month of use. LG replaced it. Now 1 year and 2 months later the diswasher has developed a leak. No help from LG. Beware !
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Response from LGAnswersMar 11, 2022
We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Jovelyn
Feb 15, 2022
Falling Apart on Me
[This review was collected as part of a promotion.] I bought this dishwasher in 2018 and the control panel failed after 3 months. This was covered under warranty, but shortly thereafter it cracked again on the side. The coating on the racks is cracking. Now in the past two weeks, there is a very loud whirring noise that seems to get worse every day. This was not the cheapest model on the market, but it replaced a 20 year old unit and not super happy that it is already chalked full of issued.
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Response from Social MediaFeb 22, 2022
Let us help you with that Andrew Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to order replacement racks or set up repair if needed. Thanks. ^Jennifer
Customer review from lg.comJan 31, 2022
Super Clean
[This review was collected as part of a promotion.] I have had this unit for several months. After I figured out the setting I wanted, it does a great job cleaning and drying the dishes. I love the delayed start so I can run it at night.
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Customer review from lg.comJan 25, 2022
Garbage
[This review was collected as part of a promotion.] I bought this dishwasher four years ago and probably got 2 good years out of it. I started having electrical problems where the control panel what kind of freak out and change settings constantly. It now runs intermittently whenever it feels like it. For the last five days there has been zero power to the control panel I emptied it hand wash the dishes and checked it again and now I have power. It is also rusting on the lower rack this is just a piece of garbage machine that obviously has been discontinued because LG knows the same thing. I used to love LG products but after this dishwasher I will not buy anymore.
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Response from LGE Social MediaJan 28, 2022
We hate to hear that you experienced an issue with your dishwasher. Your feedback is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. This will allow for an open dialogue with expert agents that can offer assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and/or replacement. We apologize for any inconvenience this has caused. ^Daphane
Customer review from lg.comJan 24, 2022
[This review was collected as part of a promotion.] I love my new dishwasher. Very quiet and little music at the end of cycle is great.
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Customer review from lg.comJan 3, 2022
Washes great. When it works
[This review was collected as part of a promotion.] I bought this 3 yrs ago n it crapped out on me this Christmas
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Response from LGE Social MediaJan 6, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Customer review from lg.comJan 2, 2022
Broke at 2 yrs
Worked just fine until the control panel broke at only 2 years old. Started beeping and flashing, then shutting itself off. So here we are, brand new house, 2 year old appliances and already paying for repairs.
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Response from LGE Social MediaJan 7, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Customer review from lg.comJan 1, 2022
LG frontcontrol dishwasher
[This review was collected as part of a promotion.] Clean good top rack stays wet no matter what my wife wanted to bring you back but I didn't want to go through the hassle I find hooking it
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Response from LGE Social MediaJan 4, 2022
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Customer review from lg.comDec 30, 2021
Overall good, but takes a long time
[This review was collected as part of a promotion.] This is overall a good dishwasher. It does take about 3 hours for a normal cycle to run. We have hard water and have to use a certain type/brand of soap or else it doesn't clean. We did have the motor on the sump pump go out and almost cause a fire. So it does the job, but we are now wary of running it if we are not home.
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Customer review from lg.comDec 16, 2021
Very quiet!
I have had this dishwasher (LDF5678BD) for 2 months and it is so quiet you may not know it's running. Very pleased on its performance. Clean and dries as expected. I do not normally write reviews.
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