Hi KATALIN, Though we are happy to hear you are pleased with the Lifeproof Coral Reef I carpet, it saddens us that your shopping experience did not meet your expectations. If you have questions about your new floors, don't hesitate to get in touch with our Consumer Concierge team at 844-742-7429 or email askshaw@shawinc.com. We are available Monday through Friday, 8 AM to 6 PM, Eastern Standard time. Provide code BV01 and your inquiry details when reaching out to us. ~kj