Hi HomeDepotCustomer. Thank you for your review. We’re sorry the Lifeproof Lilypad Metallic carpet did not fully meet your expectations. Please see the Additional Resources Section on the product page for a downloadable PDF of the Use and Care Manual to review the cleaning recommendations. You may wish to have your carpet professionally cleaned with the hot water extraction method. If the stain persists, please consider contacting your local Home Depot store to submit a claim. – Shanna