Hi, Never using service again. This is Shanna with the Mohawk team. We are sorry to hear the Lifeproof Chester carpet did not meet your expectations. Mohawk is dedicated to empowering consumers like you with durable worry-free carpet. If you have not already, please consider submitting a claim at http://tinyurl.com/HDClaim. If you have filed a claim but were unsatisfied with the result, please email consumer@mohawkind.com to provide us more information on your experience so that we may better understand your situation. Once submitted, a Consumer Affairs Specialist will contact you within 2 business days to re-examine the results of our decision regarding your claim.