Hey Cric,
We are sorry that this mattress pad didn't add softness to your mattress.
This mattress pad is designed to provide a plush, cloud-like feel to your bed. However, we understand that it may not provide enough comfort for some users.
If you would like a softer feeling bed, then we recommend adding a mattress topper. We offer several different options and we would be happy to talk with you and provide personalized recommendations if you're interested.
Please reach out to us at: online@lucidmattress.com and we will gladly work with you to find a comfort solution or assist with a return to Home Depot. Your satisfaction and comfort are very important to us.
Thank you!
Lucid. Beds for the Whole Family.