We're sorry to hear about your experience. We suggest making sure your bulb has been tested and approved by Lutron to provide the best dimming performance with your dimmer. There is currently no industry standard in LED manufacturing; since not all LEDs are designed the same, performance will vary with different dimmers. Because of this, we offer a mobile-friendly web tool to help you select bulbs that work best with Lutron dimmers. To use the tool, please visit lutron.com/ledfinder.
If you still have questions or concerns, please reach out to our Customer Satisfaction team at customersatisfaction@lutron.com, or call us 1-844-LUTRON1. We're here 24/7, so please call us any time!