Hello Eric, we're sorry to hear about your experience, Eric. One way you can help alleviate flickering is by adjusting the bulb's dimming range--especially the low end of the range. Our LED+ dimmers feature a low-end adjustment, which you can use to do just that. Adjusting the range is easy; see step (#) in the following guide: (insert guide)
We also suggest making sure your bulb has been tested and approved by Lutron to provide the best dimming performance with your dimmer. There is currently no industry standard in LED manufacturing; since not all LEDs are designed the same, performance will vary with different dimmers. Because of this, we offer a mobile-friendly web tool to help you select bulbs that work best with Lutron dimmers. To use the tool, please visit lutron.com/ledfinder.
If you still have questions or concerns, please call us at 1-844-LUTRON1. We're here 24/7, so feel free to reach out, any time, day or night. You can also reach us online at www.lutron.com/support or email us at support@lutron.com.