Thank you for your feedback. Please know that Lutron takes pride in the quality of our products, from the components we use, to the 100% end of line testing, to our dedicated 24/7 customer support team. Lutron is the #1 brand among lighting professionals whose reputations and business rely on quality products they can depend on to perform for years and years. In addition, only Lutron dimmers utilize LED+ advanced technology for superior dimming of LEDs, incandescent and halogen bulbs. Lutron tests our dimmers on 1000s of LED bulbs to ensure the best possible experience for our customers. Lutron LED+ dimmers install easily on your existing wiring and utilize and a patented easy-to-use level allowing you to change the low-end of the dimming and set the optimum dim range for your bulbs. If you have any questions about Lutron or our products, please reach out to our Customer Satisfaction team at customersatisfaction@lutron.com, or call us 1-844-LUTRON1. We're here 24/7, so please call us any time!
Mike S. @ Lutron Support