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Customer Reviews for Lutron Maestro Companion Multi-Location Dimmer Switch, Only for Use with Maestro LED+ Dimmer, Ivory (MA-R-IV)

Internet #100659487

Model #MA-R-IV

Store SKU #1000521664

  • Dimmer switch for multi-location use with Maestro (MACL-153M-XX)
  • Tap once for favorite light level, tap twice for full brightness
  • Programmable fade allows for lights to gradually turn on and off

Customer Reviews

  • 4.6
    out of 111 reviews
  • 85% recommend this product
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Showing 1-30 of 111 reviews
It would be great if the store had color samples...
It would be great if the store had color samples so we could pick the right one the first time. Great product.
by
Response from THD-CSJan 9, 2019
"Dear Valued Home Depot Customer, We have reached out to the manufacturer and their reply is, ​Thank you for your feedback about color samples, Jean. We are happy to hear you are enjoying your Maestro Companion dimmer, and thank you for taking the time to share with us. If you have any more feedback or suggestions, feel free to call us at 1-844-LUTRON1 or reach us on the web via chat or email at Lutron.com/support. We are available 24/7, 365.  Michael @ Lutron Support​​ "
  • Verified Purchase
Excellent and easy to install with good directions....
Excellent and easy to install with good directions.
by
  • Verified Purchase
Installation was quick and easy....
Installation was quick and easy.
by
  • Verified Purchase
Works as specified.
Works as specified.
by
  • Verified Purchase
  • Recommended
Works great. Just make sure to read the instructions. They wire up different than normal three wa...
Works great. Just make sure to read the instructions. They wire up different than normal three way and four way switches.
by
  • Verified Purchase
  • Recommended
Work with old master switch ,5yr. Old...
Work with old master switch ,5yr. Old
by
  • Verified Purchase
Just what we needed to go with other switches we purchased, was not told we need a companion swit...
Just what we needed to go with other switches we purchased, was not told we need a companion switch, one like this so the lights would work from all areas with all functions. All is great now!
by
  • Verified Purchase
  • Recommended
Was able to dim down where no longer experiencing “disco”...
Was able to dim down where no longer experiencing “disco” lights.
by
  • Verified Purchase
Great...
Great
by
  • Verified Purchase
Downsides:Lack of store availability, and long wait.Not compatible if each...
Downsides:Lack of store availability, and long wait.Not compatible if each switch box connected to light and breaker with only one wire between.No mention of master dimmer misconfiguration causing issues in instructions.Great for dimming LED fixtures!
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Response from THD Customer ServiceJun 2, 2018
Hello Valued Home Depot customer, "Thank you for your feedback, John! You are correct that this will require standard 3-way wiring and will not work with only one traveler between controls. If you run into any trouble or have any questions with this companion dimmer,we'd be happy to further assist at lutron.com/support via chat or email or our support line at 1-844-LUTRON1. We are here 24/7, so feel free to call anytime!​ ​Casey @ Lutron Support "
  • Verified Purchase
Great product. Superb customer support.
Great product. Superb customer support.
by
  • Verified Purchase
  • Recommended
The dimmer was easy to install. Directions were clear. And...
The dimmer was easy to install. Directions were clear. And it worked perfectly.
by
Response from THD Customer ServiceApr 12, 2018
​Thank you for sharing, Douglas. We are happy to hear you are enjoying your Maestro companion dimmer. Casey @ Lutron Support
  • Verified Purchase
Works great but pay attention to wiring and programming instructions...
Works great but pay attention to wiring and programming instructions
by
Response from THD Customer ServiceApr 4, 2018
Dear Valued Homedepot Customer, Thanks for sharing! If you have any Lutron projects in the future, be sure to check out our new helpful and interactive, step-by-step walk through of installation at lutron.com/wiringwizard.  Casey @ Lutron Support
  • Verified Purchase
as expected...
as expected
by
  • Verified Purchase
It didn't work for me...
It didn't work for me
by
Response from THD-CSMar 23, 2018
Dear Valued Home Depot Customer, "​We are sorry to hear that! We would love to hear more about what happened and help out if we can. We'd be happy to further assist at lutron.com/support via chat or email or our support line at 1-844-LUTRON1. We are here 24/7 so feel free to call anytime! Casey @ Lutron Support"
  • Verified Purchase
Old style 3way switch. Good quality!
Old style 3way switch. Good quality!
by
  • Verified Purchase
  • Recommended
Have used Maestro dimmers for years. There was nothing wrong with the five Maestros I just chang...
Have used Maestro dimmers for years. There was nothing wrong with the five Maestros I just changed-out. I simply wanted to change to new Maestor dimmers designed to handle CFL's (Never in my house), LEDs and incandescent Halogen bulbs's in the same dimmer. I did have a need to call Lutron's Technical Support, just to be certain I was doing something correctly. As with the other times I have called over the years, I'd rate their work an 11 out of 10.
by
Response from THD Customer ServiceFeb 26, 2018
Dear Valued Home Depot Customer, Thanks for sharing, We are glad to hear you are enjoying your Lutron products. If you have any Lutron projects in the future, be sure to check out our new helpful and interactive step-by-step walk through of installation at lutron.com/wiringwizard. Casey @ Lutron Support
  • Verified Purchase
  • Recommended
Worked as expected. ...
Worked as expected.
by
  • Verified Purchase
It works...
It works
by
  • Verified Purchase
5 Star Review
Rating provided by a verified purchaser
by
  • Verified Purchase
These are pricey for what they do. They seem...
These are pricey for what they do. They seem to work well dimming with some LED BR60 lamps but not all. I had one LED lamp that now hums with a high pitch (that's right like the old fluorescent ballasts). This happens even at full power. With traditional switch, I did not have this problem. Before spending the money, make sure your LEDs have the same color once dimmed. Different brands may all say 3500K and at full output appear to have the same color, but when you dim them down, their apparant color may range from 1500k to 2500K. Some look a dim white while others sort of amber and some look pinkish. LED lights aren't all that cheap but when you do buy them, you should buy enough of the same brand and model for all lights in a room if you intend on using a dimmer - even this expensive one.
by
Response from THD-CSJan 12, 2018
"We are sorry to hear about your experience with this Maestro companion dimmer, RJ. One thing to note about this particular product is it strictly a companion dimmer and will not work in a single pole application. It is designed to work with a Maestro multi-location dimmer to provide you with the ability to dim from multiple locations. MACL-153M is the part number for the master device. A common cause of humming is due to an incompatibility between the bulb and the dimmer. To view which bulbs provide the best dimming performance with your Maestro Dimmer, please visit lutron.com/ledfinder. If you still have questions or concerns, we’d be happy to further assist you at www.Lutron.com/support via chat or email, or our 24/7 support line at 1-844-LUTRON1. Casey Lutron Customer Support"
  • Verified Purchase
The Lutron product is excellent however the product documentation is...
The Lutron product is excellent however the product documentation is terrible. I spent an extra 90 minutes troubleshooting my 3-way switch circuit due to an undocumented programming mode setting configured on the dimmer.
by
  • Verified Purchase
Instructions a little hard to understand programming takes a little...
Instructions a little hard to understand programming takes a little effort
by
  • Verified Purchase
Over time, I have replaced over thirty canned incandescent light bulbs with replacement LED canne...
Over time, I have replaced over thirty canned incandescent light bulbs with replacement LED canned lights in my house. All lights were installed with Lutron dimmers so I needed to replace the respective dimmers with Lutron LED compatible dimmers. I have a multi-location dimmer (two–way switch) in my hallway and upon installation, I realized the two MACL-153MH dimmers weren’t working. I called Lutron Technical Support and in less than two-minutes of waiting, the Technical Specialist stated I needed the MACL-153MH Dimmer paired with the MA-R Dimmer. I checked the online store inventory and realized the MA-R Dimmer was a “special order” item so placed the order online. I had the order shipped to my local store and the dimmer arrived within four business days. I have since installed one (1) MACL-153MH Dimmer along with one (1) MA-R Dimmer and both dimmers work perfectly. Thank you Lutron Technical Support! I understand that the MA-R (SKU # 1000520038) may not sell as often, but I would recommend that every Home Depot store keep a minimum inventory of MA-R Dimmers in stock.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
5 Star Review
Rating provided by a verified purchaser
by
  • Verified Purchase
Did not work for LEDs . Returned it....
Did not work for LEDs . Returned it.
by
  • Verified Purchase
This companion dimmer is necessary in order to dim the...
This companion dimmer is necessary in order to dim the lights from two or more locations. It is not available in stores, and the instructions for the Maestro master dimmer are so voluminous it is easy to not realize the companion is needed. We first used a regular dimmer with the master and it only worked "independently" when the master was turned on. Nearly useless. While the companion is worth the cost and time to have it shipped, it would have been great to have it available in the store. Note, the store does carry a set of master and companion as well as master switches, though it was not on the shelves when we shopped. Not being master electricians, we bought the master and the regular dimmer as the box the master came in made no mention of a dedicated companion.
by
  • Verified Purchase
Replacement
This is a replacement of the existing one. The trim of the old one cracked.
by
    • Recommended
    Works well with the led lights and the master unit....
    Works well with the led lights and the master unit. It would be nice if Home Depot carried this product in the store instead of online only.
    by
    • Verified Purchase
    Worked perfectly for three- and four-way switching circuits. Only...
    Worked perfectly for three- and four-way switching circuits. Only way to provide functionality for four-way switching/dimming circuits. Make sure you read the Lutron website PDF on how the Maestro dimmers work. There is a ton of additional capability within the Master Maestro CPU.
    by
    • Verified Purchase
    Showing 1-30 of 111 reviews

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