We're sorry to hear about your experience with your Skylark Contour LED+ dimmer. The dimming range for LEDs varies from bulb to bulb depending on the bulb's design. That's why Lutron engineered our LED+ dimmers with a low-end adjustment lever, which allows you to adjust the dimming range of your LED bulb. For easy step-by-step instructions for adjusting the dimming range, please see the following guide:
https://assets.lutron.com/a/documents/0301882.pdf
We also always suggest making sure we've tested and approved your dimmable LED. There is currently no industry standard in LED manufacturing; since not all LEDs are designed the same, performance will vary with different dimmers. Because of this, we offer a mobile-friendly web tool to help you select bulbs that work best with Lutron dimmers. To use the tool, please visit :
lutron.com/ledfinder.
If you still have questions or concerns, please reach out to our Customer Satisfaction team at customersatisfaction@lutron.com, or call us at 1-844-LUTRON1. We're here 24/7, so please call us anytime!