Hello HomeDepotCustomer and thank you for the feedback you posted on the Home Depot website regarding the Moen Banbury Pivoting Double Post Toilet Paper Holder. We are sorry to hear this paper holder didn’t work for your application. Our specially trained Product Specialists are available for pre-purchase and technical/warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.