Hello Ysabel and thank you for the feedback you posted on the Home Depot website. We are sorry to hear the difficulty you are experiencing with the mounting hardware for your Moen Eva European Single Post Toilet Paper Holder in Brushed Nickel. As the original purchaser of the Moen Eva paper holder, you could have contacted Moen directly; we would have been happy to troubleshoot the issue and show you we stand by our products. Our product specialists can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.