Customer Reviews for MOEN Genta LX 24 in. Wall Mounted Towel Bar in Matte Black

Hello Jessica and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the bar for your Moen Genta 9 in. Hand Towel Bar in Brushed Nickel (2-Pack Combo) does not match the finish of the posts. What you described is not consistent with the quality we strive to provide. Our product specialists would be happy to work with you and to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.

Hello JAMES and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Moen BH3824CH Genta LX 24 in. Towel Bar in Chrome is not fitting together as expected. We would be happy to troubleshoot this with you. Please contact our Consumer Services Center for warranty assistance; they can be reached at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (EST).

Thank you Mike so much for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. The Moen Genta LX 24 in. Towel Bar in Brushed Nickel when installed properly provides stability and security. Please contact Moen directly to ensure the product is properly installed. Our business hours are 8:00 am - 7:00 pm Monday through Friday EST.