Customer Reviews for MOEN Sleek Single-Handle Smart Touchless Pull Down Sprayer Kitchen Faucet with Voice Control and Power Clean in Matte Black

Thank you TJLogs so much for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. The Moen Sleek Single-Handle Pull-Down Sprayer Kitchen Faucet with Reflex and Power Clean in Matte Black includes a warranty with purchase. Replacing the cartridges to stop your leak/drip is normal maintenance for your product. Cartridges do not have a life expectancy as a number of factors can cause them to fail including quality of water, debris passing into it, and amount of use. I would recommend ensuring that the valve is cleaned and flushed prior to installing the new cartridge. If you need assistance with a Moen product, please contact us directly at 800-289-6636. Our business hours are 8:00 a.m. - 7:00 p.m. Monday through Friday Eastern Time.

Hello Phil31 and thank you for the feedback you posted on the Moen website. We are sorry to hear of the difficulty you experienced with your new Moen Sleek Smart Kitchen pull-down faucet, model number 7864EVSRS. We are pleased to see that you worked with our Smart Home team and that a replacement control box was delivered to you. We appreciate the opportunity to work with you and we hope you are now able to enjoy your new Moen Sleek Smart Kitchen pull-down faucet.

Hello Paul. Thank you for taking the time to post your feedback. We're sorry to hear about the difficulties you have experienced with your Sleek Smart Kitchen Faucet Spot Resist Stainless One-Handle High Arc Pulldown. Our product specialists would be delighted to assist you so you can enjoy using your faucet. We have emailed you to get more information and to work with you to find a satisfactory warranty resolution. For technical and warranty assistance, please contact Moen directly.

Hello angrycoust and thank you for the feedback you posted on the Home Depot website. We apologize for any inconvenience you have experienced due to your 7864EVSRS Sleek Single-Handle Smart Touchless Pull Down Sprayer Kitchen Faucet with Voice Control and Power Clean in Stainless, however, we are pleased to hear you were able to obtain the replacement you needed under warranty. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello Matt and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that you're experiencing a problem with the mounting hardware on your 7864EVBL Sleek Single-Handle Smart Touchless Pull Down Sprayer Kitchen Faucet with Voice Control and Power Clean in Matte Black. We would be happy to troubleshoot the issue and show you we stand behind our products. Please contact us at 1-800-289-6636; we are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello Matt and thank you for the feedback you posted on the Moen website. We are sorry to hear of the difficulty you were experiencing with your Moen Sleek Smart Kitchen Faucet Black Stainless One-Handle High Arc Pulldown. We see that you have been in contact with one of our Product Specialists regarding your concerns with this faucet and that a replacement has been sent to you. We appreciate the opportunity to show you we stand behind our products.

Hello Michelle1234 and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the batteries are draining quickly on your Sleek Touchless Single-Handle Pull-Down Sprayer Kitchen Faucet with MotionSense Wave in Spot Resist Stainless. The batteries should last about a year with normal operation. As the original purchaser of the 7864EWSRS, you can contact Moen directly under the product lifetime limited warranty. Our product specialists would be happy to troubleshoot the issue and work with you to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 8:00 am - 7:00 pm (EST).

Hello Chicago Family and thank you for the feedback you posted on the Moen website. We are sorry to hear of the difficulty you are experiencing with your Moen 7864EVSRS Sleek Smart Kitchen Faucet Spot Resist Stainless One-Handle High Arc Pulldown. We are sending you an email to better assist you. Should you require any warranty or pre-purchase assistance, please feel free to call us at 800-289-6636. Our current hours are Monday through Friday from 8:00 am - 7:00 pm (EST).

Hello Mark. Thank you for the feedback you posted on the Home Depot website regarding the Moen Sleek Single-Handle Smart Touchless Pull Down Sprayer Kitchen Faucet with Voice Control and Power Clean in Stainless. The Moen Smart Faucet requires a secure 2.4 GHz Wi-Fi connection and is not compatible with 5 GHz. If you need assistance with connecting your Smart Faucet to your home Wi-Fi, our product specialists would be delighted to assist you with getting your device connected. We can be reached Monday through Friday from 8am-7pm EST at 1-800-289-6636.

Hello Bobby and thank you for the feedback you posted on the Moen website. We are sorry to hear the difficulty you have experienced with your Moen Sleek Smart Kitchen Faucet Spot Resist Stainless One-Handle High Arc Pulldown. We are pleased to see that you have contacted our Consumer Services Center concerning this issue and replacement parts have been ordered for you.

Hello Faith. Thank you for sharing your feedback. We are sorry to hear about the issue you are experiencing with your Sleek Smart Kitchen Faucet Black Stainless one-handle High Arc pulldown. We have sent you an email to get more information so that we can work with you to resolve this issue.

Hello DansGal and thank you for the feedback you posted on the Moen website. We are sorry to hear the difficulty you are experiencing with your Moen Sleek Smart Kitchen Faucet Matte Black One-Handle High Arc Pulldown. We have sent you an email so that we can get more information to assist you.