Hello HomeDepotCustomer and thank you for the feedback you posted on the Home Depot website. We are sorry to hear of the difficulty you experienced with the Infiniti Dial on your new Moen 220R2EP Verso Magnetix 8-Spray Patterns with 1.75 GPM 9 in. Wall Mount Fixed Shower Head in Chrome. The Moen 220R2EP Verso Magnetix 8-Spray Patterns with 1.75 GPM 9 in. Wall Mount Fixed Shower Head in Chrome features the Moen Infiniti dial that allows users to precisely adjust to their preferred balance of force and coverage. It also features Moen’s Magnetix docking system that allows users to easily remove/reattach it to the shower arm for cleaning. As the original purchaser of the Moen 220R2EP Verso Magnetix 8-Spray Patterns with 1.75 GPM 9 in. Wall Mount Fixed Shower Head in Chrome, you can contact Moen directly under the product lifetime limited warranty. Moen product specialists are available for pre-purchase, installation, and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.