Hello WRAY and thank you for the feedback you posted on the Home Depot website. We are very sorry to hear of the difficulty that you experienced with your Moen Kingsley 24 in. Towel Bar in Brushed Nickel. What you described is not consistent with the quality we strive to provide. As the original purchaser of the Moen Kingsley 24 in. Towel Bar in Brushed Nickel, this product is covered under the Moen lifetime limited warranty. Our product specialists would be delighted to work with you to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.