Hi GHOSTDC,
Thank you for sharing your experience with us. We are very sorry about your frustration with our butane torch. We fully understand that the required "child safety ignition" often make a product more difficult to use. The failure to ignite the torch may be due to it being over-filled. This sometimes can build up too much pressure to allow the piezo ignition spark to combust the escaping vapor.
Our customer satisfaction team can assist you, or provide a proper replacement if it is required. Our corporate number is 800-969-3334.