Hello GolferGuy, this is Roland with Nexgrill Industries. Thank you for your feedback and purchase of our Nexgrill Rolling Grill Mat model #530-0043. Sized at 44 in x 30 in is the perfect addition to any outdoor living space. The backing is made out of rubber and designed to protect your deck or patio from any grill splatter, helping to keep your wood, stone, brick and pavement residue-free.
I was sorry to hear that you were not completely satisfied with our product and had some issues with its operation. I want to make sure that we address any and all of your concerns.
Please feel free to reach out to me directly at wecare@nexgrill.com or call us at Nexgrill at 800-913-8999 if you would need further assistance. Thank you for your valuable feedback and we look forward hearing from you. Happy Grilling from all of us at Nexgrill!