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Customer Reviews for Night Owl 8-Channel 5MP 1TB DVR Security Surveillance System with Human Detection Technology and (4) Spotlight Cameras

Internet #309810415

Model #C50X-81-4L

  • 5 (MP) resolution (2560 pixels x 1944 pixels)
  • Motion-activated spotlight cameras
  • 24/7 technical phone support with EZ warranty returns

Customer Reviews

  • 4.7
    out of 40 reviews
  • 89% recommend this product
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Showing 1-30 of 40 reviews
This is my 3rd night owl system
I purchased my first system in 2008 or 2009 for a vacation rental, and another for my personal home. After 13-14 years, the DVR failed - that is NOT a complaint.... it worked great all those years, which means it was a quality product. When I went to replace the DVR I decided to update the whole system since technology had obviously advanced plenty. The updated cameras are better quality than the old ones. I am very happy with the system and often check it remotely on my iPhone or iPad.
by
Response from Customer SupportJun 2, 2022
Thank you for the feedback! We are so happy to hear the product is working well for you.
    • Recommended
    Amazing
    I bought it for my office and now I can monitoring it 24/7. No issues and easy installation.
    by
    • Verified Purchase
    • Recommended
    poor features
    I have a THD system that is great. I bought this for the increase in video quality wich is great. I can not transfer and watch video clips on my computer so far at all. Only being able to speed playback up 8 times sucks. It is not near as easy to understand the operation of this system. I really have considered sending it back; Please help me with the transfer and viewing of clips to my computer. I also cannot get the remote connect program to connect to my system.
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    Response from Customer SupportApr 6, 2022
    We are sorry to hear you are experiencing an issue with your Night Owl product. Unfortunately, the issue you are having requires troubleshooting by our technical support team. We do provide easy to access troubleshooting material on your products support page at https://support.nightowlsp.com/hc/en-us. If you need additional assistance, simply use the Contact Us link to reach our technical support team. Please ensure your device is running the latest software version to access phone support. We thank you for choosing Night Owl.
    • Verified Purchase
    Great pictures
    Just checked it out on screen! Looking good! Highly recommended
    by
    Response from Customer SupportApr 6, 2022
    Thank you so much for choosing Night Owl!
    • Verified Purchase
    • Recommended
    Service
    I bought one years ago and they won't talk to you on the phone. On line only
    by
    Response from Customer SupportMar 28, 2022
    Good afternoon. If you have a legacy product, then we can still troubleshoot with you to the best of our ability via chat. But live phone support is no longer an option. Our live phone agents are versed on our newer products, not products that we sold many years ago. You are outside of the warranty period and there is little a live phone agent could do. We will chat with you about the product and help you with the support content and updates we have for it, if applicable. We understand that can be frustrating, but due to the age of the product, that is the option that we currently have. Thank you.
      Good image quality, great value.
      I purchased this system for a second home, primarily because I have the same system in my primary home. The Night Owl Connect Ap. Allows me to view both systems on my phone with a single log in, convenient! I deducted a star because I do not want the active deterrence cameras with a bright light, but have not found a way to turn off the light. If there is a way to deactivate the camera light, please let me know!
      by
      Response from Customer SupportDec 30, 2021
      The spotlight can be disabled for one or more cameras if desired. This can be done at the DVR level or remotely via the App. This may come in handy for cameras that are installed inside the home, or during special events where you anticipate a lot of camera activity. For more information on disabling the spotlight, please refer to your product's support material on our support site, linked below. Thank you for choosing Night Owl! https://support.nightowlsp.com/hc/en-us/articles/360040260233
      • Verified Purchase
      • Recommended
      Easy set up
      No problem with set up and getting on line. Running wires into attic was a pain but can not be seen from outside.
      by
      • Verified Purchase
      • Recommended
      Very easy to use.
      I had an old night owl system that finally wore out. I requested from the online sales rep something close to what I had. This model is perfect for me!
      by
      • Verified Purchase
      • Recommended
      Good set up
      We just recently purchased the night owl security cameras and so far we have loved them! We haven’t had any issues. I would highly recommend getting some and giving them a shot.
      by
      • Verified Purchase
      • Recommended
      Long time customer
      We installed our first night owl kit (4 cameras) 12 years ago. It still works today. We wanted mobile technology and decided to upgrade with a newer version. My family is very pleased with the upgrade. Most of all customer service is the best and I would definitely recommend night owl products to anyone. American made, thank you night owl.
      by
      • Verified Purchase
      • Recommended
      Decent system
      Buen producto, exactamente lo que esperaba, por el precio. Recomiendo si vas a poner las cámaras donde tengas árboles, selecciones la opción más baja de detección de movimiento. Para que las ramas no activen los sensores a cada rato. Muy buena calidad de imagen. Fácil de instalar. La recomiendo
      by
      • Verified Purchase
      • Recommended
      Overall good system
      I’ve used night owl for 6 years now and this recent purchase was an upgrade. Overall great product and very reliable. Not a huge fan of the mobile playback options for night owl connect. Can only be reviewed in hour increments which is great but unfortunately on the phone there is no option to fast forward so if the inside the happened at 2:57 I have to watch starting at 2:00 and wait 57 minutes to get the actual footage. Other then that it is an awesome camera and the DVR playback and record is amazing as well as the facial recognition features. Will always stick with night owl and highly recommend
      by
      • Verified Purchase
      • Recommended
      Easy Setup
      I was greatly surprised how easy this unit was to setup across all my devices. Had to contact support only once but problem was on my end. Very easy to setup. The quality of the video is excellent.
      by
      • Verified Purchase
      • Recommended
      better than HDA10PB-8
      more features than hda10pb-8, better image, faster, after sending the access codes to a relative that lives overseas in a city, they can watch the surroundings where we live, they can see us, the wild life of animals that pass by, deer, bobcats, squirrels, birds, foxes, very cool this system the kids love it
      by
      • Verified Purchase
      • Recommended
      Have 4 but the installer moved away. Can u refer
      Can u refer someone to install the next four I just purchased, please,
      by
      • Verified Purchase
      • Recommended
      Best system I’ve ever boughr!!
      I bought this system for my home after a friend recommended that they have this in theirs and love it. I’m so happy I listened. This is without question the best system I’ve ever bought. I’ve been using surveillance systems in my hime and businesses for years. They’re all so complicated to use and the cameras are never why I expected. These cameras are INSANE!! The system itself is so easy to set up and more importantly so easy to use after. I’m so happy with this purchase. I’ll be switching out the systems for my businesses shortly. Thanks Night Owl!!
      by
        • Recommended
        Great camera system
        I install the cameras and setting up the night owl app is a breeze.
        by
        Response from Customer SupportJan 25, 2021
        Thank you for choosing Night Owl!
        • Verified Purchase
        • Recommended
        Uncomplicated
        Bought this for our business and the installation was quick, the setup was easy and we were viewing & recording instantly. Would highly recommend this product.
        by
        • Verified Purchase
        • Recommended
        I have had a night owl system for a few years now. Never dissatisfied. Wanted to upgrade to a better system. Glad I did. They are a really good system. Will buy again.
        by
        • Verified Purchase
        • Recommended
        Cameras
        Great product very happy with our purchase, will buy a second system
        by
        • Verified Purchase
        • Recommended
        Great Value, Easy Install and Dependable
        I went to purchase a new camera system for my house and looked at many brands and price point. I was replacing a Night Owl System that I owned for ten years. The old Night Owl System served me well so I thought why not buy Night Owl again and get and upgraded unit, it did prove to be very dependable over the years. I purchased the C5XFR2l-161-B and wow, just wow. The cameras technology had advanced very well over the years. The cameras see well into the darkness and at High Definition. New feature like Facial Recognition and LED Spot Lights are just to name a few. I am loving the 2tb Hard Drive DVR with plenty of storage capabilities. Mobil app for remote online viewing and very easy to use installation instructions. Anyone who owns Night Owls will tell you they love them. I Highly Recommend this system.
        by
        Response from Customer SupportDec 14, 2020
        Thank you for the recommendation and for choosing Night Owl! We value our customer's feedback and use it to make the product even better, so thank you again.
        • Verified Purchase
        • Recommended
        good system
        this system is not set up to work with a remote have to ge up and walk over and use the mouse
        by
        Response from Customer SupportNov 30, 2020
        The system comes with a wired USB mouse, but you can also use a wireless mouse with dongle. Thank you for choosing Night Owl!
        • Verified Purchase
        Great Product/Company
        Night Owl is definitely one of the best out there. The system is top notch and is my 3rd one I will be buying, as I just wanted better resolution. My old systems are still going strong after 4 years and have never had a problem with them. The only thing I do not like about this system, is that on my previous one, you could search all the cameras at once for motion events. It made playback very easy as this system really only has 2 options. Would be nice to see an update for that, but still a great system.
        by
          • Recommended
          Great Product
          The item arrived on time and as described on the website. Great!!!
          by
          • Verified Purchase
          • Recommended
          Great camera security system!
          Great security camera system. I love the facial recognition feature and the camera clarity. You can read the license plates on vehicles. Highly recommend!
          by
          • Verified Purchase
          • Recommended
          Happy customer
          This system gave me everything i was looking for at an reasonable price
          by
          • Verified Purchase
          • Recommended
          Can use existing wires, great deal 10 new cameras
          This is my third Night Owl system. It replaces the 16 camera system I bought four years ago. So far I am pleased and hope to get the same performance from this as the ones in the past. I like that I can still use the existing wires and old cameras. The new cameras have better resolution and night vision. Good deal getting 10 cameras with this system.
          by
          • Verified Purchase
          • Recommended
          these are far the best cameras i have had.
          great picture on cameras and spot light,running cables was the big deal
          by
          • Verified Purchase
          • Recommended
          Great buy!
          Great security system , you want regret purchasing this product
          by
          • Verified Purchase
          • Recommended
          Great System
          Night owl products are the best I have had. However the App for Apple needs to be updated to todays standards. It use to be good but now it freezes when trying to view on any phone or tablet. Can't actually view real time movements or playback anything. My internet is the fastest on the market and when using LTE I have full bars, so it's not connectivity issues. Please update your app ASAP.
          by
          • Verified Purchase
          • Recommended
          Showing 1-30 of 40 reviews

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          Features

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          2-Way Intercom Camera, Accepts Additional Cameras, Built-in Speaker, Day/Night Mode, Microphone, Motion Sensor, Night Vision, Recordable, Wireless Camera Compatible

          Day/Night Mode, Infrared, Motion Sensor, Night Vision, Remote Access, Weather Resistant, Wide-Angle

          Recording Storage

          DVR

          Cloud, DVR

          NVR

          Cloud, DVR

          Number of Channels

          8 Channel

          4 Channel

          8 Channel

          8 Channel

          Video Signal

          HD

          Analog

          Digital, HD

          Analog

          Indoor/Outdoor

          Indoor, Outdoor

          Indoor, Outdoor

          Indoor, Outdoor