Ridiculously impossible to assemble. There are little or no instructions. When you phone the customer service line, you get some guy with a thick accent who never returns your call. It’s like a bad joke. Though the construction of the parts is fairly good quality, the nightmare of assembly make it easy to choose any other system than this one!!! Add that the rails delivered were incompatible with the posts and the glass was too short and bad was awful.
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Response from Product ExpertAug 9, 2024
Hello Eugene , thank you for your feedback. We appreciate you taking the time to share your experience. We strive to provide clear instructions and high-quality products. We regret that the assembly process did not meet your expectations. We also understand that you encountered issues with product compatibility and quality.
For users convenience, we provide an installation guide in both PDF and video formats, detailing step-by-step instructions for assembly. These resources are available online on the Peak Products website as well as on Home Depot's site for each product. Additionally, a hard copy of the installation steps is included with the railings.
If you need further assistance or have additional questions, please don't hesitate to contact our customer service team toll-free at +1(877) 883-7325. We would be happy to help resolve any issues you’ve experienced.
Thank you for your understanding.
Verified Purchase
Jun 5, 2024
It's not the cheapest option, but when completed, it's a exceptionally nice and durable railing. It can be installed by the homeowner with average skills.
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Verified Purchase
May 29, 2024
Even though most Home Depot’s are getting rid of the white color railing. They still carry the black. White is still found at some HD locations. Customers love the aluminum railing it’s easy to install and looks great.
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Verified Purchase
Apr 24, 2024
Peak products worked great for me. Putting railing around lower level egress window.
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Verified Purchase
Apr 24, 2024
Peak products worked great for me. Putting railing around lower level egress window.
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Verified Purchase
Apr 24, 2024
Peak products worked great for me. Putting railing around lower level egress window.
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Verified Purchase
Apr 24, 2024
Peak products worked great for me. Putting railing around lower level egress window.
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Verified Purchase
Apr 24, 2024
Peak products worked great for me. Putting railing around lower level egress window.
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Verified Purchase
Mar 27, 2024
These posts were just what I needed. The 2”x2” is slender so that the entire hand railing looks sleek and yet very sturdy. In addition it has adjustment screws underneath that allow for leveling on uneven or downhill surfaces.
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Verified Purchase
Jan 3, 2024
MUST READ
These little decorative spacers are an add on and not at all necessary to the function of the railing. SKIP THEM! Seriously, they are absolute TRASH!! The white top coat began to separate and peel away from the aluminum within a few months of install. Once that top coat comes off, the crusty grey metal underneath looks absolutely terrible. Worst part is that to remove them means dismantling the entire railing. I am SO upset about these stupid things that were an additional expense. Don’t do it!
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Response from Product ExpertMar 19, 2024
Thank you for sharing your feedback with us. We value your input and to better assist you with your railings components and issues with it, we kindly request further details. Please feel free to reach out to us at your convenience by calling 1-877-883-7325 between 6:30 AM and 5:00 PM PST. We look forward to assisting you.
2 found this review helpful
Dec 16, 2023
More pricey than wood but made all the difference with my deck rebuild. People love it. Not too hard to install and their planner is super helpful. Had little waste as a result. Used it over trex rocky harbor,
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Verified Purchase
Oct 11, 2023
System works great as I installed it myself. These connectors are not available in Canada so I ordered from USA...Tks
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Verified Purchase
Sep 6, 2023
Used the Peak system to build a fence around a basement egress window. Worked well and is well-made.
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Verified Purchase
Sep 6, 2023
Used the Peak system to build a fence around a basement egress window. Worked well and is well-made.
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Verified Purchase
Aug 31, 2023
Love love love
I used these panels for the indoor and I couldn't be more happier. They look very sleek and upscale.
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Recommended
Aug 23, 2023
Quality products and relatively easy to install. Follow directions and take your time. Very sturdy and looks great.
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Verified Purchase
Aug 19, 2023
Peak Aluminum Railing
Product is well designed and good quality.
Park City store has limited supply and product is dirty and difficult to find all the pieces needed. Had to order some parts online. Poor instructions for the stair railing assembly.
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Recommended
Aug 9, 2023
It was a little harder to install than I expected but I would say you can figure it out. Looks fantastic!
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Verified Purchase
Jun 28, 2023
Very nice and sturdy railing system. Pickets and 4" spacers...
Very nice and sturdy railing system. Pickets and 4" spacers sold separately from hsnd and base railing. You definitely need at least 2 people to install.
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Verified Purchase
May 19, 2023
Love my deck
Very nice looking end product
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Verified Purchase
Recommended
Apr 19, 2023
DIY gone AMAZING
We purchase these railing for our second floor deck, we didnt want to have an obstructed view of our backyard. It came out looking great. We are super excited
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1 found this review helpful
Mar 1, 2023
Very nice hand railing....
Very nice hand railing.
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Verified Purchase
Aug 29, 2022
Great quality and nice looking.
Very good quality, I love it.
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Verified Purchase
Recommended
Aug 24, 2022
My back porch railing.
My Aluminum Railing is great quality, I’am very happy with this product, and I was pleased with all the staff at the Livonia Home Depot everyone I spoke with where very helpful.
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Verified Purchase
Recommended
Apr 13, 2022
...
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Verified Purchase
Apr 13, 2022
Great railing. Looking beautiful.
Easy to work with and install. Very nice product.
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Verified Purchase
Recommended
Oct 25, 2021
Great Customer Service and Product
We are very happy with the design and quality. The only issue was the film got wet leaving a messy residue. We cleaned it off with alcohol. Peak Customer Service sent us a gift card for our trouble! Excellent!
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Recommended
Sep 21, 2021
Great product
Great product, easy to install. I installed this on concrete and used 3 1/4" tapcon masonry/concrete screws and the post are very secure. Note that not all Home Depot carry this product.
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Verified Purchase
2 found this review helpful
Jul 8, 2021
great design and ordering system, nice results
I found this competitive railing option on homedepot.com. It links to the peak site. From there, I was easily able to build my layout and choose between a few options. The build creates an order list and approximate cost for all materials when ordered on homedepot.com. Since i wanted a black animal fence grid look in this system, I built my design with full glass panels and purchased the glass gaskets with my order, but not the glass. I then sourced a galvanized 4” x 4” utility grid and cut to size so it fit inside the glass gaskets once the railing was installed. I get a lot of positive compliments from the neighbors on the looks of it. I had a very positive experience with this sytem and the planning tools, plus it was very competitive in cost. I would recommend a saw blade made to cut aluminum if you have a medium to large job to get the fast, quality cuts needed. I am glad I purchased the blade for my miter saw to make the cutting quick and get professional results. HIGHLY recommended.
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Recommended
3 found this review helpful
May 14, 2021
Need quality control.
Most parts had a decent finish on them. The stair picket and spacer kit I had was not good. Pickets had rough corners to them. The spacers were poorly cut and had marks on every one of them from the cutting process. The posts and top rails were beautifully finished.
The lower rail had a really bad flaw that people should be aware of before they install them. I always leave the protective peel off plastic on metal parts until after installation. Do NOT do this with this product. When I removed the plastic from the lower rails it left what looked like sticker residue on the rail that would not come off and is part of the finish. Not sure if the plastic had a reaction with the paint or if they put it on too soon after coating the bottom rail but it looks awful and will need to be repainted. It would be better to peel off the protective plastic first and just take the risk of scratching it during installation over having a screwed up finish on a rail that is already installed. I attached a picture with some white paper behind it to show it. Everything else has a nice satin finish to it and the bottom rail has a sparatic dull finish following the ripples of the peel off plastic. Goo Gone and paint thinner will not make any difference at all.
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Response from Product ExpertJun 2, 2021
Hello, thank you for bringing these issues to our attention. We would like to replace the Hand & Base rail kit that you have that clearly shows the defect that the protective plastic left. This normally doesn't happen unless the plastic has been left on for long periods of time. Please give us a call at 877-883-7325 at your convenience so we can make the arrangements. Thank you.