Hi Pergo. This is Laura with the Pergo team. We’re sorry to hear that the Coffee Handscraped Hickory didn’t meet your expectations. Pergo is dedicated to empowering consumers like you with durable worry-free floors. It sounds like you have submitted a claim and your Home Depot contact should have information for you soon. If you have heard back but are unsatisfied with the result and you have not already done so, please visit http://info.pergo.com/consumeraffairs-0 to provide us more information on your experience so that we may better understand your situation. Once submitted, a Consumer Affairs Specialist will contact you within 2 business days to reexamine the results of our decision regarding your claim.