Hi, StormyDay. This is Shanna with the Pergo team. We are sorry to hear that the XP Highland Hickory laminate flooring did not meet your expectations. Pergo is dedicated to empowering consumers like you with durable worry-free floors. If you have not already, please consider submitting a claim at http://tinyurl.com/HDClaim. If you have filed a claim but were unsatisfied with the result, please visit http://info.pergo.com/consumeraffairs-0 to provide us more information on your experience so that we may better understand your situation. Once submitted, a Consumer Affairs Specialist will contact you within 2 business days to re-examine the results of our decision regarding your claim.