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Customer Reviews for Pfister Kenzo 8 in. Widespread Waterfall 2-Handle Bathroom Faucet in Matte Black

Internet #207085706

Model #LG49-DF0B

  • Faucet mounted on sink deck or countertop
  • Features an all metal pop-up drain assembly
  • 3-hole installation

Customer Reviews

  • 3.9
    out of 46 reviews
  • 68% recommend this product
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Showing 1-30 of 46 reviews
Beautiful. I love my faucet.
[This review was collected as part of a promotion.] People always comment on it. Company is also fantastic. Sent me a needed piece right away at no charge. And a backup! Truly awesome experience.
by
    • Recommended
    Poor Stopper Design
    My wife and I love the look and feel of this faucet, but the sink stopper functions very poorly. Our plumber did the best he could to get it working properly, but my wife is not happy with how difficult it is to use. It gets stuck very easily and the stopper handle is difficult
    by
    Response from Community ManagerJul 8, 2016
    Hello Hansonics, Thank you for reaching out to us to share your experience with your faucet. We'd love to learn some more details about the issues you've been experiencing with the stopper, and get this corrected for you right away. We've created case # 201607579143 for you, to speed up the warranty process. Thank you again, Pfister
      Great show piece in my guest bathroom
      I bought this faucet 6 months ago and it has been functioning flawlessly ever since. I wanted an easy upgrade to my guest bathroom and was looking for an unusual accent piece. This faucet hit the mark. My guests are commenting about the faucet all the time. I am very pleased with the design. It matches a variety of decors and added a nice modern touch to my otherwise contemporary bathroom.
      by
        • Recommended
        Love the faucet
        [This review was collected as part of a promotion.] Looks amazing in the bathroom. The only suggestion would be to make it clearer when ordering that there is an extension kit that is needed for installation in certain applications and make it accessible on the web site!
        by
          • Recommended
          Beautiful faucet!
          [This review was collected as part of a promotion.] We bought this faucet for its waterfall imitation and clean lines. It looks terrific and has a stunning effect in the space that we used it. We chose the chrome finish. Our only issue is derived from the fact that we live in a area with hard water. When the faucet is turned off, not all the water drains, some water sits is very small pools on the extended part of the faucet. This unfortunately leaves small deposits of minerals from the water when it dries. Regular cleaning products do not remove this deposit and over time it is noticeable. There are more aggressive ways to clean this. It is simply something to note. This is only a problem given our location and even still I will not change the faucet. It really does look great.
          by
            • Recommended
            Striking contemporary faucet
            [This review was collected as part of a promotion.] I bought this faucet as part of a mini bathroom makeover. I chose it for the square angles which match my light fixtures very well. The open spigot design is very unique and modern. The faucet is solid and well constructed. It was easily installed about 3 months ago and functions without any problems. I feel it is a good value for the price.
            by
              • Recommended
              Sleek Design- Water Pressure Issues
              [This review was collected as part of a promotion.] Love the design but I could never get the water pressure right. My guests started using the kitchen sink because they didn't feel like this was cleaning their hands so I had to replace it. Most companies with a similar waterfall design took similar styles off the market for this reason.
              by
              Response from Community ManagerFeb 27, 2016
              Hello LoveCont, Your faucet should be flowing at 1.5gpm and 60psi, if you feel you aren't achieving we'd be happy to help you troubleshoot. Sometimes a ""waterfall"" faucet, like the Kenzo Faucet, can seem to produce less pressure/flow due to not having the typical aerator at the spout. If you are experiencing flow issues, we'd be happy to send the parts needed at no cost to you. Your faucet is backed by our lifetime warranty, which protects both finish and function for as long as you own it. We have created case # 201602391419 for you, and will be in contact soon. Thank you, Pfister
                beautiful and modern
                [This review was collected as part of a promotion.] My son wanted this one for his bathroom. We got one of the older models and its been a few years now. I love it! It makes a nice waterfall. I would have given 5 starts but the chrome is starting to wear off on the very bottom of the spout and back of handle. Otherwise it really updates a bathroom. Since there is a lifetime warranty, I will be calling Pfister to have it replaced when I need to.
                by
                  • Recommended
                  Beautiful Product
                  [This review was collected as part of a promotion.] When I bought this faucet I never thought turning on water would be pure pleasure. But everyday, just washing my face is my experience.
                  by
                    • Recommended
                    Fulls a large tub FAST!
                    [This review was collected as part of a promotion.] We have a pretty large bathtub that used a set of contemporary faucets. The problem with them was the fill time: it took over 15 minutes for a deep bath. The Kenzo set offers LARGE valves that accepts large plumbing pipes thereby tripling the flow rate. Now, the tub fills in about 5 minutes and warms almost instantly after it cools down. Plus, the graceful pattern of water pouring out of the faucet reminds one of a small waterfall in a babbling brook. It is an absolute pleasure to now bathe in style and comfort. One word of caution: these valves require 180-degree clearance for full operation (not the typical 90-degrees or 1/4 turn)
                    by
                      • Recommended
                      Terrific style, great function
                      [This review was collected as part of a promotion.] Had this for over a year now. No issues but continued compliments from guests. I have since replaced all my faucets with pfister products.
                      by
                        • Recommended
                        Great Looking
                        [This review was collected as part of a promotion.] We have two of these faucets in our new bathroom. They work beautifully and look great. We did have an issue with one of them when the renovation was newly complete. The hot water volume just was not there in one of the fixtures. We called our supplier who sent a Pfister rep out the next day to fix it for free. It turns out there was just some debris in the supply line, but the service was great!
                        by
                          • Recommended
                          Great looking bathroom faucet
                          [This review was collected as part of a promotion.] I bought this faucet over 7months ago and am very happy with the look and performance. I had issue with missing I e missing gasket and was promptly sent a replacement within two days after phone call to customer service. Very great company to deal with. Highly recommended!!!
                          by
                            • Recommended
                            Simply beautifull
                            I installed this unit in our whirpool tub around 5 years ago and love its performance, quality durability and looks
                            by
                              • Recommended
                              I purchased two of these for a double vanity in our master bath. While they look great, I have had a continuing problem with the flow of water. More so on the hot side than cold. I have replaced the internal valves twice as well as cleared out the lines but water flow rapidly deteriorates after making the change. Perhaps part of the problem results from not having a defused. That being said, tthe device staff has been most responsive in terms of providing replacement parts at no cost in an effort to remedy the problem but in the end the faucets do not perform to the level they should.
                              by
                              Response from Community ManagerApr 15, 2015
                              Hi Steve, We are very sorry for the frustrations you have been experiencing with your Kenzo bath faucets. It appears as though you've been in contact with our customer service team, and they've been able to replace specific parts for you, but it doesn't look like that's solving the problem. If you could please reach out to our team through or direct email at pfistersocial@spectrumhhi.com, we'll make sure that we are able to get you a faucet that will meet your standards. This will also help us pin point trouble spots for future quality reviews. We've created case number 201504957959 for you, to speed up the process. Thank you, Pfister
                                Modern look!
                                I bought 2 of these for the Jack and Jill bath. They have a sleek look that fit perfectly with the design of my bathroom and the flow of the water is very smooth when turned on. Definitely would recommend to purchase this faucet!
                                by
                                  • Recommended
                                  Showing 1-30 of 46 reviews

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