Hi Disappointed. We're sorry to hear that the product didn't provide the expected results. The satisfaction of our consumers is very important to us.For removal of this product we recommend that you use a alkaline based stripper. If you have any questions regarding these types of products, please ask a sales associate at the store to help guide you through the different options available. In all cases we recommend you follow the directions on the label and test the stripper in a small and inconspicuous area before applying to the larger surface. For further assistance or questions or comments you can please contact us at (877) 959-1234 or RejuvenateProducts.com, by clicking the chat feature, Monday – Friday, from 9:00 am to 5:00 pm (EST).When contacting us back please refer to case number 1955965.