Customer Reviews for Rheem Gladiator 50 Gal. Tall 12-Year 5500-Watt Double Element Smart Electric Water Heater w/ Leak Detection and Auto Shutoff

Hello Joseph,

Rheem thanks you for the 5-star review! We are happy to hear that you are enjoying your new water heater despite the initial delay.

Isaiah

Hello,

It is great to hear that you had an easy installation and are enjoying your new Rheem Water Heater. Thank you for your 4-star review!

Isaiah

Hello Clinton,

Thank you for your review and feedback. We apologize for the inconvenience you may have experienced with our product. We always strive to provide a quality product and customer experience. We will certainly take your feedback to help our current and new customers have a better experience and product. If you need further assistance, please reach out to our Technical Support Team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.

Isaiah

Skyler,

We are sorry to hear about the troubles you’ve had with your previous water heater. It’s unfortunate that you had to deal with multiple issues. While it’s good that our Technical Support team addressed the problem by installing a new one, it’s disappointing that the replacement doesn’t have the same smart wifi technology. We would recommend reaching out to our customer service for further assistance. Thank you for sharing your experience. Please call 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST.

Derius

Hi,

It sounds like you’re appreciating the Wi-Fi connection and hypersensitive leak detection features of your Gladiator 50 Gal. Tall 12 Year 5500/5500-Watt Smart Electric Water Heater with Leak Detection and Auto Shutoff from The Home Depot. These features indeed add a layer of convenience and safety to the product. Thank you for the 4-star review.

Derius

Richard,

We are truly sorry to hear about the issues you’ve experienced with the water heater you have reviewed. It’s certainly not the kind of experience we want our customers to have. Your feedback is crucial for us to improve our products and services. We appreciate your patience and understanding in this matter. For additional assistance with this issue, please call 866-279-4566 between the hours of 7nA.M. and 7 P.M. CST. Our experienced analyst will be happy to assist you.

Derius

Hi,

We’re thrilled to hear that you’re finding the Gladiator 50 Gal. Smart Electric Water Heater to be great and easy to understand. Your positive feedback is much appreciated. Thank you for choosing our product!


Derius

Hello Sara,

Rheem is sorry to hear about your issues with purchasing and receiving your water heater. To best rectify this issue, please contact HomeDepot.com customer service department at 1-800-466-3337 any day between 6 A.M and 2 A.M. EST. Home Depot Customer Service will be able to assist you with this issue or transfer you to your local store for more assistance.

Isaiah

Hello,

Thank you for the 5-star review! We apologize for the cosmetic damage on your water heater, but we assure you it will not hinder the 12-year parts and tank, 3-year labor warranty. If you ever need assistance with your water heater or just have a question, do not hesitate to reach out to our Technical Support team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST. Our experienced analysts will be happy to help you.

Isaiah

Hi,

We are really sorry to hear about the issues you’ve been experiencing with your water heater. It must be frustrating to face these problems, especially when your previous heater served you well for so many years. We hope that these issues get resolved soon and your water heater can function as expected. For additional assistance with your water heater, please call 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST.


Derius

Hello Ed,

We are truly sorry to hear about the difficulties you’ve experienced with water heater. It must have been really frustrating to deal with these issues. Your feedback is greatly appreciated and helps us make needed changes. We hope your future experiences are much smoother.


Derius

Hello,

Rheem thanks you for the 5-star review! We are driven to deliver top-notch products and experiences to our valued customers. If you ever need assistance with your water heater, remember that our dedicated Technical Support team is just a phone call away. You can reach us at 866-279-4566 anytime between 7 A.M. and 7 P.M. CST. Thank you for choosing Rheem!

Isaiah

Hello Renee,

We are truly sorry to hear about the difficulties you’ve experienced with the water heater you have reviewed. It must have been really frustrating to see the cost go beyond the initial estimate. Your feedback is greatly appreciated, and we hope your future experiences are much smoother with installation and cost. To better assist you with this issue, please contact HomeDepot.com customer service department at 1-800-466-3337 any day between 6 A.M and 2 A.M. EST. Home Depot Customer Service will be able to assist you with this issue or transfer you to your local store for more assistance.

Derius

Hello,

We’re thrilled to hear you love the Gladiator Water Heater and had a positive experience with our Technical service. Thank you for your feedback!

Derius

Hello Todd,

We are sorry to hear about the issues you’ve encountered with the water heater you have installed. It’s certainly frustrating when a product doesn’t perform as expected, especially when it leads to additional costs and inconvenience.

It seems like you’ve experienced a specific error (Code A108, Lower Element Relay Stuck Open Error) and the necessary part for repair is on back order. That’s definitely not an ideal situation, especially when you need a reliable water heater for your work as a General Contractor.

Your decision to opt for a different model without the complex motherboard seems sensible given your experience. It’s important to have a water heater that is reliable and doesn’t require frequent service calls.

Your feedback about the need for better quality control before products reach the retail stores is valuable. It can help improve processes and provide better products to end users.

We hope your new water heater meets your expectations and works well for your needs. If you have any other questions or need further assistance, feel free to call 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST!

Derius

Hello Brad,

We sorry to hear about the confusion with the LED patterns on your Performance Plus 50 Gal. 5500-Watt Elements Tall Electric Water Heater. It’s important for instruction manuals to be clear and comprehensive, especially for features like LED indicators that provide important information about the device’s status.

It’s unfortunate that you had to call support for this, and we understand how that could be frustrating. Your feedback is valuable and can help us improve our documentation for a better user experience.

We hope everything else with your water heater is working well.


Derius

Hello John,

We are sorry to hear about the difficulties you’ve encountered with the anode rod in your water heater. It’s frustrating when a maintenance task that should be straightforward becomes a challenge, and it’s even more disappointing when you feel service didn’t provide the support you need.

Anode rods are an important part of maintaining the longevity of a water heater, and it’s concerning that you’re unable to remove it due to it being too tight. If you haven’t done so already, you might want to consider reaching out to a professional plumber who might have the tools and expertise to safely remove the rod.

We hope your issue gets resolved soon. If you have any other questions or need further assistance, feel free to call 866-279-4566 between the hours of 7 A.M. and 7 P.M.


Derius

Hello Bob,

It’s great to hear that your Gladiator 50 Gal. Tall 12 Year 5500/5500-Watt Smart Electric Water Heater with Leak Detection and Auto Shutoff is installed and working fine. This model is known for its efficiency and smart features like leak detection and auto shutoff, which add to its reliability and safety.

Remember, your water heater comes with a 12-Year Warranty, providing you with peace of mind.

Derius

Hi,

It’s great to hear that you’re satisfied with your purchase of the Rheem electric water heater. Rheem is known for their quality and reliability, and it seems like their product has lived up to your expectations.


Derius

Hello,

Thank you for the wonderful 5-star review! Rheem aims to provide the best product and experience to all our customers, so we are happy to hear you are enjoying the features and benefits of your new Rheem Gladiator Water Heater!

Isaiah

Isaiah

Hello Mark,

We appreciate your review and input. We regret any inconvenience our product may have caused you. Our constant aim is to deliver a high-quality product and customer experience. Rest assured, your feedback will be utilized to enhance the experience and product for our existing and future customers.

Isaiah

Hello Charles,

We apologize for the inconvenience and hope the issue has been resolved. If you still need assistance, please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.

Isaiah